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JIRA Service Management vs LogMeIn Central Comparison

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Overview

Category Leaders

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira...

GoTo Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

60

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

46

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

660

5

4

3

2

1

383

219

44

11

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

324

5

4

3

2

1

195

102

21

6

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.

Pros

It's really good at adapting to internet speeds, and it truly feels like you are sitting in front of the computer that you're trying to control. All of the restart options are also really nice.
How you can list all your equipment you need and save them to your users. It's fantastic when you are dealing with more than 100 computers remotely.
If you need a reliable, dependable, great support if you need them I would highly recommend LogMeIn.

Cons

Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Software problems reporting for clients, in-house sorted problem manager.

Cons

The only thing I don't like about log me in, is that I worry someone in the office can see me accessing my screen while not there.
Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.
I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features114
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Behavioral Analytics
  • Bug/Issue Capture
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Deployment Management
  • Device Management
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Feedback Management
  • For IT Project Management
  • For MSPs
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Network Wide Management
  • On Call Scheduling
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Project Tracking
  • Queue Management
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Updates
  • Real-time Alerts
  • Recurring Issues
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Safety Incident Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • User Management
  • Vulnerability Scanning
  • Web Threat Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features62
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Behavioral Analytics
  • Bug/Issue Capture
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Deployment Management
  • Device Management
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Feedback Management
  • For IT Project Management
  • For MSPs
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Network Wide Management
  • On Call Scheduling
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Project Tracking
  • Queue Management
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Updates
  • Real-time Alerts
  • Recurring Issues
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Safety Incident Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • User Management
  • Vulnerability Scanning
  • Web Threat Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations131
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations7
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

LS
AvatarImg

Lesa S.

Information Technology and Services, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

JIRA Service Management logo

JIRA Service Management

We use JSD so external customers can submit requests via the portal and we get away from emails!

Reviewed 7 years ago

Jira & Jira Service Desk allow us to have a central location for all of the issues we are working on and tracking. There are so many more things that we want to do with the software, especially converting our manual monthly metrics into reports that can be generated automatically!

Pros

How customizable it is! We have customers submit support requests via the portal now and the requests are routed according to what was selected on the portal. It has allowed us to get away from email monitoring and doing a copy/paste to create issues manually.

Cons

How customizable it is! There are a TON of options and a lot of free videos, but ultimately it takes a LOT of trial and error to get things set up the way you want them.

AvatarImg
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Luisa R.

Nonprofit Organization Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

JIRA Service Management logo

JIRA Service Management

Jira Service desk review

Reviewed 5 years ago

I was a very happy user of Jira on the whole, and I am certainly missing it now that I have moved onto another product. I felt that it allowed many users to be involved in the issues raised, which kept all of the discussion in one central location, rather then firing off in email chains that it's easy to be omitted from.

Pros

This is a very useable service desk, as it allows users to communicate freely if the issue that needs to be required impacts more people than the original poster.

Cons

At time, Jira can be a little restrictive, but that is more to do with the way the product is set up by each organisation.

AR
AvatarImg

Verified reviewer

Computer Software, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

JIRA Service Management logo

JIRA Service Management

Service desk that works well with other JIRA tools

Reviewed 6 years ago
Pros

Since we use JIRA Software, it was just a matter of time until we decided to implement JIRA Service Desk. So far it's worked fairly well and gives us a central location to manage our helpdesk requests from our employees. Being a JIRA product, you know it's powerful, but you also know that it takes a bit of work to get it up and running. You also know it's not going to look too sexy ;) It does it's job and gives us a good place to manage our tickets and gives our users the option to leave feedback, which helps us do our job even better.

Cons

It's JIRA, it's not the most aesthetically pleasing tool, but it does what it advertises and help us more easily manage our tickets.

AR
AvatarImg

Verified reviewer

Computer & Network Security, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

JIRA Service Management logo

JIRA Service Management

Jira Service Management: Optimice sus operaciones de servicio con la potente solución de Atlassian

Reviewed a year ago

Jira Service Management is a powerful and versatile tool developed by Atlassian, a leading software development company that specializes in creating products for collaboration, project management, and software development. Atlassian has a proven track record of producing high-quality and innovative software that is widely used by organizations of all sizes around the world.One of Atlassian's most popular...

Pros

Jira Service Management itself, is a robust service management tool that offers a wide range of features and capabilities. Some of its key strengths include its flexibility and scalability, which make it an ideal choice for businesses of all sizes. It also offers powerful automation capabilities, allowing users to streamline their workflows and improve productivity. In addition, Jira Service Management provides detailed analytics and reporting tools, giving users valuable insights into their service operations.

Cons

Of course, like any software tool, Jira Service Management has some potential downsides. For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with complex workflows or service structures. Additionally, some users have found the interface to be somewhat complex and overwhelming at first, although with time and experience, most users find it becomes more intuitive.

AR
AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Most efficient SCCM management tools on the market

Reviewed a year ago

Absolutely the best SCCM management and patch management.Top notch efficient usage and return on investment

Pros

End point security, Automatic threat detection, SCCM management,Patch management

Cons

Consume more updates on the underground making most machine or pc slow

TJ
AvatarImg

Tom J.

Mechanical or Industrial Engineering, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Great for multi-site management

Reviewed 5 years ago
Pros

Easy to manage multiple sites compared to Teamviewer and Anydesk

Cons

Teamviewer and Anydesk have free versions that allow multi-site management, this does not.

PA
AvatarImg

Pete A.

Computer & Network Security, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Logmein Central

Reviewed 5 years ago

Helps support of large number of systems across multiple clients.

Pros

Centralized Management of access to multiple PC remotely

Cons

Price increases in recent years are far too large.

OR
AvatarImg

Orenthial R.

Information Technology and Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Awesome tool

Reviewed 7 years ago

After using several remote agents in the past ,I find this tool very fast and reliable when connecting to cross platform devices. Easy deployment with customizable features.

Pros

Great mobile , Mac and PC management. The remote sessions were easy to connect and always reliable. Great for asset management and remote support. Excellent tech and customer support.

Cons

The Mac update/Patch feature needs to be implemented.

ab
AvatarImg

alex b.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Lacking

Reviewed 6 years ago
Pros

Remote access is great, some of the computer Management saves time

Cons

User control, groups and organization method sucks!

BR
AvatarImg

Bryan R.

Hospital & Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Functional Network Operations Tool

Reviewed 4 years ago

It has been a seamless tool allowing for reduced cost and less on sight management of problems.

Pros

We've used home grown platforms and moved to a centralized platform. It has ease of deployment on multiple network systems and hardware variants. It allowed us to individualize our needs for our business but still have central familiar operations for technicians.

Cons

You require a fair amount of technology prowess to implement this. It is centrally managed and needs oversight to open connectivity to remote resource management.

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Román Josué d.

Information Technology and Services, 201-500 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Remote management with LogMeIn

Reviewed 4 years ago

Remote computer management, remote access, monitoring and checking the status in real time.

Pros

I like how easily you can remotely control your devices with LogMeIn Central. Is pretty straightforward to use, and with high performance for the low resources it requires. It runs fast. I like that you can create groups of users and fully customize the roles with permissions and access. Also LogMeIn Central allows you to monitor remotely the status and to spot critical issues which require attention.

Cons

The interface is not as intuitive as one would expect. Maybe it doesn't need improvement if they can provide an explanatory tutorial along.

PA
AvatarImg

Paul A.

Law Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LogMeIn Central logo

LogMeIn Central

LogMeIn is Awesome

Reviewed 5 years ago
Pros

Complete solution with patch management, remote control, remote printing, and a antivirus/firewall suite.

Cons

Remote control sometimes gets glitchy but over all it is still pretty good.

BJ
AvatarImg

Bob J.

Marketing and Advertising, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LogMeIn Central logo

LogMeIn Central

I've been using LogMeIn Central for 5+ years to remote control various computers.

Reviewed 6 years ago

It allows me to easily remote control many computers (based on our licenses). I use it as needed.

Pros

It is fairly easy to use and does everything I need it to do. I don't use many of the more advanced features.

Cons

It is now a paid service, whereas when I first started using LogMeIn Central, it was free. Since LogMeIn Central is no longer free, that also offers me the opportunity to explore other remote control applications, free or paid service.

AR
AvatarImg

Verified reviewer

Financial Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Easy to Use

Reviewed 5 years ago
Pros

I am a one-person IT department who also has regular business duties. LMI Central helps me simplify management of over 2 dozen PCs quickly and easily so I can get back to my real job. My users love having remote access through an easy to use platform that works reliably.

Cons

The Kaspersky integration could use some work. It frequently fails to activate on the host PCs. It lacks the central management capabilities that I would expect from LMI Central.

TB
AvatarImg

Tim B.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Helps us manage our infrastructure at a good price

Reviewed 6 years ago
Pros

We use the user management, antivirus management, system health monitoring and computer grouping according to location, access and permission frequently to keep on eye on everything and compared to the other software we looked at this has been a great buy for us.

Cons

The only major issue that I have with this product isn't even with the product, it is with the customer support that assists whenever an issue comes up. Being escalated to different tiers of support until you are able to get to the person who can actually help you.

SP
AvatarImg

Steve P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LogMeIn Central logo

LogMeIn Central

Excellent platform for IT remote access

Reviewed 6 years ago
Pros

Ease of use, ease of administration, ease of installation are all very high. Price of LMI Central basic is very competitive.

Cons

Basic is missing a lot of essential features unfortunately (remote file transfer, remote printing, inventory management, OS updates, etc) and stepping up to the next tier can get very pricy.

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Matt E.

Consumer Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LogMeIn Central logo

LogMeIn Central

Great remote tool but expensive

Reviewed 6 years ago
Pros

Easy endpoint and support management. The UI is clean and intuitive. Makes remote support a snap for the help desk.

Cons

The cost is way too high. You can find other remote support tools for a lot less and either the same or more features.

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Doug E.

Information Technology and Services, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Logmein Central

Reviewed 5 years ago
Pros

This remote management software works well and provides many features that make this product very valuable and easy to use.

Cons

Although I would prefer to use this product over any other, the pricing is ridiculously high with no negotiation available .

SB
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Shawn B.

Industrial Automation, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

LogMeIn Central logo

LogMeIn Central

LogMeIn Central

Reviewed 4 years ago

Overall the product works well. We used it as our defacto remote support tool to support our remote end users. Costs just got out of hand and I had to eventually abandon LogMeIn Central for another company that worked just as well for 1/3 of the cost.

Pros

Easy to use, centralized management, ease of deployment, easy to create groups, users, and admins. Uptime was never an issue.

Cons

Cost. They did nothing but increase...I wish I could say better things about this company but their costs were too rich for our company so we moved to another remote support alternative for our company.

JK
AvatarImg

Jerome K.

Events Services, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Log Mein

Reviewed 5 years ago

Overall Logmein is one of the more solid remote access programs. Easy to launch, fast, secure.

Pros

Seamless installation and performance. Not a lot of training necessary for my end users.

Cons

Pricing scheme. I don't like that they breakdown remote computer functions and sell them to me separately as a premium service.

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George B.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LogMeIn Central logo

LogMeIn Central

Powerful and solid

Reviewed 4 years ago

Software is very useful and fairly easy to use. Product is well worth it’s current pricing.

Pros

Allows for the management of a wide array of computers from a single interface. Sessions are easy to manage and maintain.

Cons

Pricing per seat has increased the last several years and there is a huge leap in numbers between tiers.

JJ
AvatarImg

Josh J.

Civil Engineering, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LogMeIn Central logo

LogMeIn Central

LogMeIn Central works great for us

Reviewed 2 years ago

Very pleased and pleasantly surprised with the support and deployability.

Pros

Critical to our use was the remote control feature and inventory management. As new users we are still exploring the benefits offered.

Cons

Learning curve felt steep for me, but that is to be expected with such a robust software.

TC
AvatarImg

Ted C.

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LogMeIn Central logo

LogMeIn Central

Good features, but pricey option

Reviewed 6 years ago
Pros

This is a good computer management support tool for my company. It has lots of monitoring tools, which are helpful in diagnosis.

Cons

They raised the price quite a bit about a year ago, then my boss said to find another option. That's a shame since Logmein was one of the first softwares I used.

AR
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Information Technology and Services, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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LogMeIn Central

It's alright but could be better

Reviewed 4 years ago

LogMeIn Central does the job but I still had to look for an alternative.

Pros

The software does remote desktop well; the resolution is good and even some of the remote management for Windows computer is beneficial.

Cons

There is poor support for Mac. The software for Mac doesn't support chat. The layout of the targets in the portal could be better; deployment is not the greatest; push preferences are for higher tier pricing.

DF
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David F.

Hospitality, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LogMeIn Central

Logmein Central is a Great Alternative to VPN

Reviewed 5 years ago

We needed a remote access solution for our users that also gave them the ability to run our apps, some of which are fat and would never run over a vpn. We were forced to look at vpn software, vpn concentrator and either terminal services or Citrix. We were looking at a lot of complications, support overhead and extreme cost. LogMeIn allowed us to have a remote access solution that can be accessed from any browser that gave us great functionality and security for a very reasonable cost. A fraction of the solution we were previously looking at.

Pros

Ease of use. Centralized management of all my remote users. Constantly updating with new features. Built-in two factor authentication. Very inexpensive.

Cons

It might be just me but the User group/Computer group functionality is a little unclear. I think some of the management and permission features still need to improve. I wish they had geoblocking. I get alerts that someone that a failed logon from Russia happened. I need to approve where connections can actually come from.

JG
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Jamey G.

Medical Practice, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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LogMeIn Central

Easy to use remote management with advance features

Reviewed 5 years ago
Pros

What I like most of about Central is the easy ability to rollout a group of devices along with the advance management tools that come with the software once you have it fully deployed, such as being able to update not just windows components from a centralized management platform but any software that is currently installed on the devices.

Cons

What I like least about Central is when there is an error there is not an easy way to determine what processes are still trying to run and being able to cancel them after you submit your action. This is mostly pertaining to mass installation of the anti-virus software that comes with Central.

DG
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Deirdre G.

Self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LogMeIn Central

Great Remote Service Aid

Reviewed 5 years ago
Pros

You can access a person's computer whether it's a MAC or a PC. Allows the customer to deny or approve access to a person's computer before moving forward. Completely secure and trustworthy.

Cons

I have never had any issues with it. The service is straightforward and it does what it is supposed to do. Not one complaint.

DB
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Daniel B.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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LogMeIn Central

LogmeIn Central a business tool

Reviewed 6 years ago

We use the reporting and management tools provided to give us great access and ease of use to manage our clients servers and computers.

Pros

We utilize this for access to our clients servers and reports on their status. We use the power on tool and help give clients software support companies access to the server temporarily as needed.

Cons

When we give someone temporary access to a server the two factor authentication for these accounts we have to remember to turn it off. Wish we could do that in the settings when we create a temp account.

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Michael D.

Wireless, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LogMeIn Central

Great for central access

Reviewed 4 years ago

It's a great service, and was easy to learn the ins and outs.

Pros

I keep this on all my PCs & laptops. Great solution for keeping secure logins in one place. Very easy to use.

Cons

Depending on which version of windows you are on, sometimes it requires you reinstall a couple times to work properly.