LogMeIn Central Pricing, Features, Reviews & Comparison of Alternatives

LogMeIn Central

Endpoint management for desktops, servers & mobile laptops

4.47/5 (284 reviews)

LogMeIn Central overview

What is LogMeIn Central?

LogMeIn Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's endpoint infrastructure including desktops, servers and laptops. Users can remotely deploy and automate routine IT tasks for any PC or Mac from anywhere, via any Android or iOS device. Key features include computer grouping, remote deployment, user management, anti-virus protection, and computer health monitoring.

LogMeIn Central’s remote access feature enables users to remotely control computers from any location, and get access to the desktop as well as all applications, files and information from their own device. The remote control tool allows the user to control the entire computer of a remote employee and other endpoints across the globe from a single location. Users can remotely deploy and setup installation packages on multiple computers at a time, create automated deployment tasks, and transfer files between computers using drag-and-drop.

With LogMeIn Central, organizations can maintain control of their servers and workstations, and track and protect all IT assets from a single location with features for software patching, anti-virus integrations, real-time monitoring, proactive alerts, and more. Automated task management allows for the remote installation of software, file distribution, and the ability to run scripts for proactive endpoint support. Users can also centrally schedule and manage all Windows updates across all endpoints using LogMeIn Central, and identify any vulnerable third party updates to deploy patches. Additional tools include advanced reporting, ad hoc support, user management, self-healing alerts, background access, and more.
secure.logmein.com

Pricing

Starting from
$46/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Europe, Germany, United Kingdom

Supported languages

English, Chinese (Simplified), Dutch, French, German and 6 other languages, Hungarian, Italian, Japanese, Korean, Russian, Spanish
LogMeIn Central screenshot: Monitor, manage, and secure the endpoint infrastructure via any deviceLogMeIn Central – Powerful Endpoint ManagementLogMeIn Central screenshot: Organize computers according to location, function, access permissions, or any other criteria LogMeIn Central screenshot: View and report on the entire IT infrastructure with computer auditing and inventory managementLogMeIn Central screenshot: Increase productivity by automating manual processes to optimize resource allocation and reduce IT costsLogMeIn Central screenshot: Set up, monitor, and take action with proactive alertsLogMeIn Central screenshot: Be up to date to ensure every vulnerability is closed with tools for patch management

LogMeIn Central reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.3
  4.4
  4.1
Tyler LeBrun

A fantastic product that allows quick set up and fast remote access to computers and servers.

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

I can't imagine doing my job without this software. Things would be so much more clunky and take twice as long without it. It's that good and that important for offering remote support.

Pros
It's easy to use even with hundreds of computers set up, all organized into group folders with a wealth of information available to you before you even remote connect to the user's computer. It has a huge array of customization options and features to access without ever feeling overwhelming, and has support information and access right from the main page. It's extremely useful for remote management, in addition to just being impressive to clients.

Cons
They are, bar none, the best remote access and support software on the market. This however means that when they raise their prices, which they seem to do every year, you're left to either take it and raise your own prices slightly, or eat the loss. They also seem to have dropped the live chat support feature, as it's always marked "Offline" on the support drop-down even though it's within the posted hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shawn Berg

LogMeIn Central

Used daily for 2+ years
Reviewed 2019-12-20
Review Source: Capterra

Overall the product works well. We used it as our defacto remote support tool to support our remote end users. Costs just got out of hand and I had to eventually abandon LogMeIn Central for another company that worked just as well for 1/3 of the cost.

Pros
Easy to use, centralized management, ease of deployment, easy to create groups, users, and admins. Uptime was never an issue.

Cons
Cost. They did nothing but increase...I wish I could say better things about this company but their costs were too rich for our company so we moved to another remote support alternative for our company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Nejen Rajenteran

LogMeIn Review

Used daily for 1-2 years
Reviewed 2020-01-08
Review Source: Capterra

Great tool and has prevented many issues with customers due to its use.

Pros
Great tool for remote sessions. Easy to access as a user and easy to provide to clients requiring assistance.

Cons
Did not like how the client needs to download the LogMeIn application in order for me to access their device. I know it is necessary but is extra work for the external user.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Great program but way to expensive

Used daily for 2+ years
Reviewed 2019-11-15
Review Source: Capterra

We started with LogMeIn when it was a free service and purchased a volume license since we had about 70 computers to use LogMeIn for tech support. However as we grew to over 120 computers the annual license fee grew much faster to were it no longer was worth the cost.

Pros
The program is very easy to setup and use.

Cons
The expense of the license fee drove us away and to find comparable software for less than 1/20 the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Jax Williamson

Never Really Worked Reliably

Used weekly for 2+ years
Reviewed 2018-10-01
Review Source: Capterra

We have maybe 2500 computers we need to have irregular access to. I would say 50% of the time, the computer we would try to access would need to be restarted, have an unfixable black screen remotely, or just not connect due to a LogMeIn client issue. When it worked, it was great, but when you often have to take action or go on site to get your remote software working, it's just not worth it. Support was horribly unhelpful and just suggested updates, which in the long run did not help since issues would reoccur and getting access to update them would require being physically present at the computer, ruining the purpose of this remote access software.

Pros
It allowed us to access thousands of devices and keep them organized.

Cons
Devices would either connect with a black screen, or just not show up on the list at all. Visiting my remote computers in person would show the computer started normally, but LogMeIn decided to run but just not connect. Just one click in the LMI Control Panel would make it reconnect. Not polling for a good connection after restart is just bad design, and support consistently told me to just update to the latest version, but through 3 years of experiencing this problem. The black screen issue wasn't resolved either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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LogMeIn Central pricing

Starting from
$46/month
Pricing options
Free trial
Subscription
View Pricing Plans

All packages start at 25 computers.

BASIC: €46/month (billed annually)

PLUS: €92/month (billed annually)

PREMIER: €117/month (billed annually)

LogMeIn Central features

Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Monitoring
Real Time Monitoring
Reporting & Statistics
SSL Security

API (320 other apps)
Application Integration (75 other apps)
Automatic Notifications (128 other apps)
Collaboration Tools (82 other apps)
Compliance Management (77 other apps)
Data Import/Export (111 other apps)
Data Visualization (75 other apps)
Drag & Drop Interface (99 other apps)
Real Time Data (88 other apps)
Third Party Integration (152 other apps)
Workflow Management (103 other apps)

Additional information for LogMeIn Central

Key features of LogMeIn Central

  • Asset tracking
  • Maintenance management
  • Audit management
  • Compliance tracking
  • Screen sharing
  • Session recording
  • Encryption
  • Whitelisting / blacklisting
  • Activity log
  • Signature matching
  • Behavioral analytics
  • Device management
  • IT asset management
  • Knowledge management
  • Service catalog
  • Service reporting
  • IP protection
  • Multifactor authentication
  • Access request management
  • Endpoint management
  • User and computer grouping
  • Dashboard view
  • Real-time monitoring
  • User management
  • Software inventory
  • Remote access
  • Remote monitoring
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Benefits

IT organizations can gain the speed, flexibility, and insight they need to increase productivity, reduce IT costs and mitigate risk with tools for automating routine tasks such as scripting and patch management.

Remotely set up installation packages and deploy LogMeIn hosts on every machine within the IT environment with LogMeIn Central to reduce site visits.

Whether an organization has remote employees or endpoints all over the globe, LogMeIn Central provides remote access for quick support to any PC or Mac from anywhere.

Create advanced reports on CPU usage, software, inventory, and other metrics in order to analyze account activity and audit endpoint security.

Push multiple, silent software updates without interruption to end users directly through the LogMeIn dashboard with LogMeIn Central.