JivoChat vs Pure Chat

Zendesk Suite

Tidio

tawk.to

Freshchat

2Chat

charles

Compare JivoChat and Pure Chat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more

Activity Dashboard

Alerts/Notifications

Audio/Video Conferencing

Automatic Call Distribution

Autoresponders

Callback Scheduling

Call Center Management

Caller ID

Call Monitoring

Call Recording

Call Routing

Call Transfer

Canned Responses

Chat/Messaging

Chat Transcript

Collaboration Tools

Computer Telephony Integration

Contact Management

Customer Database

Customer History

Customizable Branding

Customizable Caller ID

Data Import/Export

Email Management

Feedback Management

File Management

File Sharing

For Startups

Geotargeting

Inbox Management

Interaction Tracking

Interactive Content

Lead Capture

Lead Management

Live Chat

Mobile Access

Multi-Channel Communication

Multi-Language

Offline Form

On-Demand Communications

Opportunity Management

Performance Metrics

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Ring Groups

Screen Sharing

Search/Filter

Single Sign On

SIP Trunking

SMS Messaging

Social Media Integration

Support Ticket Management

Surveys & Feedback

Task Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Two-Way Audio & Video

Unified Communications

Video Conferencing

Video Support

Workflow Management

Open Source

JivoChat

Web-based

iPad

Android

Windows

iPhone

Linux

Basic

Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool.

Operations Manager

I inherited Jivo chat when I took over as Customer Service Manager.

Great for a small team, not as scalable as other solutions.

Safety, Health, Environment and Quality Manager

You can save canned responses so you can easily respond to client's questions,  has Whatsapp integrations which are straight forward

Regional Manager

I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying.

Data analyst

Jivo chat is easy to install on Website, it has good plugin for wordpress sites which makes it easy for deploying live chat on Wordpress sites

Float distribution associate at SafeBoda

Jivo has canned responses which makes it faster to respond to clients using the canned responses

Customer success

Founder

Its ability to have various communication channels into one application is a time-saver.

It is our live chat tool which we are using the software to chat with clients

Advisor

Pricing per agent per month makes it hard for smaller businesses to use

Apps can be done better, and you have to log in too often in my opinion.

There is a slight learning curve due to the array of features available.

Using it through mobile was an extra plus to our overall experience.

showroom analyst

The  only problem is updating the softw are

CoFundador

Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.

web developer

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages  

Assistente Administrativo

The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid.

Writer

It gives a human aspect on your business.

The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers.  

It was easy.   And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week.  

The mobile apps are stable for both iOS and Android also.  

Support agent 

Director of Installation

Owner

I’ll keep jivochat embedded in my website, and if I get more customers I might buy premium

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Good solution but not really solving something that other alternatives can solve for free or at same cost.

recommended it does what it is supposed to do without much troubles and nice user experience.

Customer Support

Mobile Compatibility

Website Visitors

Team Collaboration

Client Support

Bugs and Issues

Features

Message Integration

Training and Learning Curve

Installation

Mid-size Business

Small Business

Freelancers

Large Enterprises

Jivosite

EngageBay CRM

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Most reviewers indicate Pure Chat delivers strong value for money, especially with its generous free plan and affordable upgrades. Some users say the paid version offers valuable features, though a few feel upgrades may be needed sooner than expected.

Value for money

Reviews for Pure Chat come from a wide variety of industries, including retail (8% of reviewers), marketing and advertising (6%), and hospitality (5%). The most frequent use case for Pure Chat cited by reviewers is live chat (100% of reviewers).

Pure Chat

OFFICE MANAGER

THE ABILITY TO CUSTOMIZE IS A FAVORITE OF MINE

Office Manager

Notification system can be overwhelming and hard to turn off.

Co-Owner

Easy to set up, pricing is good compared to other live chat apps.

Co owner

Even with the hurtles we still got some chats to work

developer

Ease of use,it have best features and it is free of cost.

Apparel

The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness.

Overall a refreshing app, that is easy to use positives outweigh negatives by far.

Manager Operations 

I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing  online traffic and chat.

Customer Service Rep

Pure Chat allows you to easily and quickly chat with customers and answer any questions they may have online.

Technical Recruiter

I like the sharing of chats in real time in this application.

Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half.

Sometimes notifications do not go off causing you to miss a chat.

Agency Solutions Advisor

It was very easy to add PureChat to our website and it's awesome how we receive emails anytime we miss a chat.

teacher

Pure chat is a software which allows you really easily add live chat feature to your website.

Ordering Assistant Manager

What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience.

Reviewer

I could do without that I must have the page open on my program.

I don't necessarily in all cases make sure to open it and put that I'm free.

Purechat is not difficult to introduce simply by dropping a piece of code

Pure Chat is a great tool to use to help customers with quick and easy questions!

Call Center Customer Service Representative

It was hard to setup for chat logs to be attached to our CRM , I don't if that's an issue with Pure Chat or on our end .

I like the frontend of this software very much.

This doesn't happen very often but when the website has a large amount of customers using it at once.

Pure Chat is very dependable and simple to use.

National Sales & Project Managr

I recommend this product to all my clients looking for a way to manage their client's inquiries on the fly.   Whether they are at their desk or on the go, they can get and respond to inquires on their desktop or phone.  

Marketing

It was also easy to customize the interface of the chat on your website.

dot net developer

It's free version is for limited time  and someone has o buy after free trial is completed so small organisation is not afford it.

JivoChat vs Pure Chat Comparison (2026)

JivoChat

Pure Chat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives