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LiveAgent vs HubSpot Service Hub Comparison

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Overview

Category Leaders

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live...

Category Leaders

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

1.5K

5

4

3

2

1

1.1K

396

41

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.5

158

5

4

3

2

1

82

67

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Pros

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.

Cons

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

Cons

There can be many layers to get through, and the lack of tags makes it hard to track.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features179
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Health Score
  • Help Desk Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • NPS of Customers
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features85
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Health Score
  • Help Desk Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • NPS of Customers
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations141
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations186
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

Alternatives

Explore similar apps

User reviews that mention these apps

AvatarImg
AvatarImg

Craige Hardel -.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveAgent logo

LiveAgent

Good customer support solution

Reviewed 6 years ago

Reliable hub for a business's customer support. Very good experience so far

Pros

Multiple outreach touchpoints integrated. Facebook pages an email really lessens a marketer's and customer support agent's works because you don't have to be switching as much Voip integration an IVR system. Lots of voip options allowing a business lots of flexibility in the call center setup customer support: decent support that actually looks into your issue Really good agent monitoring options. Other tools lack this

Cons

customer support can sometimes take a bit of time to respond. A plugin to integrate liveagent on a website rather than a script would be ideal. Also it would be nice to be able to have more options when customizing the pages and timing of the appearance of the chat button

KA
AvatarImg

Krish A.

E-Learning, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveAgent logo

LiveAgent

Powerful customer support software

Reviewed 3 years ago

Powerful automations and integrations, can be a central hub for all your customer support communications.

Pros

LiveAgent pretty much does everything and connects with necessary social media and email channels of multiple departments in the company. Automations are also powerful and helps us solve tickets in minutes.

Cons

UI looks a little dated and has a learning curve. Also, chat function can look a little overwhelming to our agents.

Vendor response

Hello Krish, thank you very much for your honest review! We are thrilled to have you with us and we want you to know that we are here for you 24/7 should you have any questions regarding the functions, features, automation, or anything else! Just click the chat button on our website and start chatting with us :) By the way, did you know that there are several themes for the agent panel that you can choose from? :)

AR
AvatarImg

Verified reviewer

Computer Networking, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

All in One Solution for Offering Support

Reviewed 6 years ago

I'm able to handle support requests from various channels in one hub, which is a huge time saver.

Pros

I love how comprehensive LiveAgent is. I've been looking for a robust support solution that doesn't break the bank, and was resigned to using a basic WordPress plugin that balanced cost with functionality, but now that I have LiveAgent I can cover all my support needs without spending an arm and a leg.

Cons

I don't have any complaints, though I do wish it was a bit more modern looking. However, they're working on a redesign so I'm excited to see the end result.

wn
AvatarImg

wendy n.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveAgent logo

LiveAgent

your customer caring partner

Reviewed 10 months ago

live agent has been instrumental in customer support from their user friendly abilities and ticketing system, i highly recommend the tool

Pros

over the past couple of months, liveagent has been an instrumental tool in may ways. most exquisite feature about it is the automated ticketing system right from routing the queries to the right agent to automated responses for common issues and handling many issues simultaneously.

Cons

it's integration capabilities ought to have more integration with more customer relationship tools such as HubSpot.

Vendor response

Hi Wendy, Excited to hear that LiveAgent feels like a solid buddy in your customer care journey. After all, retail is one busy field. With your point on integration, good news is we already have integration with HubSpot. It seems that detail slipped through the cracks! Remember to check it out, it might end up being another feature in your favorites list. Thank you for your kind recommendation :) - LiveAgent Team

KM
AvatarImg

Kevin M.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveAgent logo

LiveAgent

Great software, really helped our business

Reviewed 7 years ago

Live Agent helps us manage all our external communication for multiple brands and projects in addition to customer service. Instead of relying on email and multiple inboxes, everything is done and track by our team in one central hub. Been using it for one year now, no plans on switching or changing. Highly recommend.

Pros

Manage all our external communication

Cons

More on the rules, for example, I would like to create a rule and then add exceptions.

SF
AvatarImg

Steve F.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

I was able to improve my customer service because of LiveAgent

Reviewed a year ago

It has been tremendously gratifying to establish support mechanisms like ticketing systems and help desks, which have allowed us to provide superior customer service and earn the trust of our clientele. The program is highly effective and easy to use, making it ideal for those seeking expert guidance and extensive exposure. LiveAgent is a robust platform that can boost customer satisfaction, cut expenses, increase efficiency, and increase transparency for businesses of any size.

Pros

It improves support via help desks and real-time communication. It has helped pinpoint consumer concerns and organize the tickets they submit. I appreciate how user-friendly and enjoyable it is for my clientele. Tracking tickets, reporting, automation, and analytics are just some of the functions it provides. It streamlines developing and mandating a procedure that consistently produces satisfied clients—having a centralized hub to field customer questions across several channels allows us to provide superior service.

Cons

The price is a little steep, but I might change my mind if it had additional bells and whistles.

Vendor response

Hi Steve, Thank you very much for your feedback. We are glad to hear that you have been satisfied with LiveAgent and the benefits it brings to your work-life and customer care. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team

EB
AvatarImg

Emanuele B.

Marketing and Advertising, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

This application will save me a lot of money!

Reviewed 6 years ago
Pros

This is the best helpdesk application I ever used. It's a mature application with a growing users base. Powerful, Intuitive and very easy to use. After you purchase you get a detailed onboarding sequence that will help you setup your account and get started in a very short time. You add all your service and you are ready to get your customers more satisfied

Cons

Call service is to be added through an external service

AR
AvatarImg

Verified reviewer

Retail, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveAgent logo

LiveAgent

LiveAgent

Reviewed 5 years ago

I've been able to use LiveAgent for programs and allow others to receive help or information via the internet. It reduces wait time and connects really people with real issue solving.

Pros

The idea of being able to connect multiple channels into a single channel and receive all the live help you need for any number of things..social media, email, business accounts. It's easy to work with when it's all accessible through one main hub.

Cons

I have no complaints about using LiveAgent. It's very helpful in my career.

MK
AvatarImg

Moeed K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LiveAgent logo

LiveAgent

A great experience

Reviewed 9 years ago

At the start of a business, everyone likes to have a robust base which is surely a necessity for a growing career. As your business rise, your circle of contacts does too, and managing them can't be easy , however now there's an awesome solution, get LiveAgent and replace your stock messengers and contact services, which will provide an easy and most effective method of handling your contacts. It allows...

Pros

Everything written above

Cons

None noticed in the use of service

AR
AvatarImg

Verified reviewer

Nonprofit Organization Management, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LiveAgent logo

LiveAgent

Not worth considering for simple live chat

Reviewed 4 years ago

I was needing a chat function for a WordPress website for a nonprofit needing to reach those in need during covid-19 lockdown. LiveChat seemed to fit the bill and be affordable. Somehow I wondered up paying nearly $50 whilst setting up the free trial. I'm not saying I had to, but I didn't think I was going to be charged and I was. Setting up want terrible and it was functional on the site fairly quickly. All the extra features didn't help, not did the unique terminology used. We found an easier option at lower cost and have implemented that instead. Contacting support was not a pleasant experience and interestingly their live chat have me a lot of problems as a user.

Pros

Integration with WordPress Good presentation On the surface seemed affordable Quick to sign up to Nice variety of themes

Cons

No logic to user experience Managed to get charged for free trial Customer service appalling Focus is more in what's coming than on the current service

Vendor response

Hello, I am very sorry to hear about your negative experience. I do not really know what happened, but mistakes happen and we are always here to fix it. When signing up for a trial account there is no need to enter any credit card info, therefore it is completely free of charge. Our payment processor does not charge you anything unless you fill out the billing info, CC info, and upgrade to a certain...

RW
AvatarImg

Ronald W.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

LiveAgent logo

LiveAgent

improvement in flexibility and apps user friendliness

Reviewed 7 years ago

1. The pricing plan is quite rigid. Better to be more match the customer's need. e.g. I have various agents with tasks differentiated. Only very few of them need the whole service while the other need to reply the ticket only. 2. Many of my staff work at home or on street. It is quite inconvenient if they could not use the apps probably and they need to use your application at normal web browsers, especially that the alert of new ticket is critically required.

Pros

Universal function for customer service purpose.

Cons

Not desirable flexibility and user friendliness

AvatarImg
AvatarImg

Krisztina V.

Restaurants, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveAgent logo

LiveAgent

First experience with the program

Reviewed a year ago
Pros

Interation with other apps, customer service

Cons

Customer support languge is english only

Vendor response

Thank you for sharing your experience with LiveAgent! We're happy to hear that you're finding our integration with other apps and customer service to be pros in your book. We take pride in our ability to provide top-notch customer service to all of our users. We understand that our support language is currently limited to English only, but we're constantly working to improve our services and expand our language support in the future. Thank you for your feedback and for choosing LiveAgent! If you have any more suggestions or concerns, please feel free to reach out to us. - LiveAgent Team

GE
AvatarImg

George E.

Packaging and Containers, 10,001+ employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

Great chat system

Reviewed 4 years ago

Very good chat service with all the key features for excellent customer service

Pros

Very fast to load on the website. It is integrated with an excellent mobile app. The initial set up is great

Cons

I don’t find the UI very intuitive. Besides that, the chat works pretty well, I cannot think about any other major cons

Vendor response

Hello George, thank you very much for your nice feedback. We appreciate it. Have a nice day :)

AvatarImg
AvatarImg

Patrick K. S.

Marketing and Advertising, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

Live Agent Is A Must Have

Reviewed 6 years ago

I love this osftware. I have already referred it to several friends.

Pros

This is a very robust customer service module.

Cons

It is so robust there is a learning curve, but well worth it.

BG
AvatarImg

Bilal G.

Education Management, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveAgent logo

LiveAgent

Communication with customers

Reviewed 5 years ago
Pros

Our company uses the service to answer customer questions. A very useful product with many advantages: an unlimited number of agents, integration with email and social networks, the ability to view chat history.

Cons

There are no settings to modify the service for our company. CSS is not enough to make the support service the way we would like it to be. No integration with Telegram and Skype.

NS
AvatarImg

Nazir S.

Restaurants, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

LiveAgent

Reviewed 2 years ago

Amazing

Pros

Ease of use, customer service, easy to join

Cons

Nothing everything was great I do not have any issues

Vendor response

Hello Nazir! Thank you for your 5-star review :) Happy to have you with us! - LiveAgent Team

TD
AvatarImg

Tetiana D.

Events Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

Everything is great!

Reviewed a year ago
Pros

Excellent service! Fast and convenient for processing email

Cons

Everything is convenient! Fast and convenient for processing email

Vendor response

Hey there! Thanks for the awesome review! We're all about making customer support a breeze and we're glad we're hitting the mark with you. If you ever have any questions or concerns, just give us a shout. We're here to help! - LiveAgent Team

AR
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Verified reviewer

Events Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LiveAgent

Customer service made easy

Reviewed 2 years ago
Pros

It is an amazing online software that is easy to use and offers help desk and live chats in on place. The ticketing feature stands out overall and cuts on delays in responding to customer queries, and costs are worth it because we don't need to pay for other solutions. I also loved the various options for support, making it customised for the end-user. For a business like mine with multiple brands, LiveAgent allows us to set different departments and there is no need for agents to panic about any issue outside their department.

Cons

It is a gem and improves customer service greatly. I am satisfied so far

Vendor response

Hello There! Thank you for your review :) We are thrilled to hear that you are enjoying using LiveAgent and finding our features helpful for your business! We are constantly striving to provide the best possible experience for our users, so we are glad to know that we are meeting your needs. If you ever have any questions or need any assistance, please don't hesitate to reach out to our support team. - LiveAgent Team

GH
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Gaëtan H.

Marketing and Advertising, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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LiveAgent

Very good customer service

Reviewed 2 years ago
Pros

Very intuitive onboarding You can easily setup what you need for customer service (social medias, emails, ...)

Cons

I found hard to setup a phone for the customer service for my client.

Vendor response

Hello Gaëtan! Thank you for your review! We are happy to have you with us! :) - LiveAgent Team

IB
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Ilze B.

Facilities Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LiveAgent

Amazing

Reviewed 4 years ago

perfect

Pros

Never had any issues, simply amazing, friendly customer service

Cons

i do not have anything negative to say

Vendor response

Many thanks for your positive feedback, Ilze! :) You know where to find us should you need anything!

GG
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Grace G.

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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LiveAgent

Provide customer service easily

Reviewed a year ago
Pros

Effectively provide the service your customers need, without hassle

Cons

Turnaround time of messages sometimes longer than they should be

Vendor response

Hi Grace! Thank you for taking time to write us your feedback. - LiveAgent Team

AR
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Verified reviewer

Hospital & Health Care, 201-500 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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LiveAgent

Solid customer service software

Reviewed 4 years ago

Used this software as a consumer and have only had good experiences: easy use, rapid response, good results.

Pros

Allows customers rapid communication with customer service and prevents long wait times on the phone. Ability to start tickets and many unnecessary phone calls can be avoided. Free service avaialble.

Cons

Not as large as other customer chat softwares, but no obvious shortcomings due to this fact. Would recommend this software.

Vendor response

Hi there, Thank you very much for such kind feedback. It's amazing to hear that you have been satisfied with LiveAgent and that it has made a positive impact on your everyday work life. You know where to find us in case of any questions - our support team is online 24/7!

LR
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Linga R.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LiveAgent

Live agent is more useful and helpful tool in IT industry

Reviewed a year ago

It was good experience with live agent software tool

Pros

Live agent is more useful and helpful tool in IT industry

Cons

Like this software to resolve our issue by chatting with service people through live agent

Vendor response

Hello Linga! Thank you for your review :) - LiveAgent Team

VV
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Vimal V.

Information Technology and Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LiveAgent

Will recommend to other users.

Reviewed a year ago

Customers issue can be resolved efficiently when the ticketing system and chat service was live 24/7. It was a good experience.

Pros

I liked the chat and Email service, I was working as customer support executive with Endurance International Group. I used LiveAgent and the email / chat service was user friendly to use.

Cons

Sometimes it gets stuck if multiple chats are getting handled. The email ticketing system was working very well.

Vendor response

Hello Vimal, thank you for your review and recommendation of LiveAgent! We appreciate hearing that our chat and email service made a positive impact on your customer support role. We understand that handling multiple chats simultaneously can pose challenges, and we continually strive to improve this feature. Efficiently resolving customer issues is our top priority, and we're glad to know that our 24/7 customer service has contributed to your great experience :) Thank you again for your valuable input! - LiveAgent Team

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Ludmila D.

Apparel & Fashion, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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LiveAgent

helpdesk software easy to use

Reviewed a year ago
Pros

No Setup Fee 24/7 Customer Service You Can Cancel Anytime

Cons

so the value is still a little high but it's worth it

Vendor response

Hi Ludmila, thank you for your 5-star review! - LiveAgent Team