LiveAgent vs Sociocs

Zendesk Suite

Freshdesk

Zoho Desk

Text Request

Podium

charles

Compare LiveAgent and Sociocs based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

LiveAgent

Android

Linux

Web-based

Windows

iPad

iPhone

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

Owner

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Creative Director

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Admin

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Founder

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

CEO & Founder

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Director

I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.

Customer Service Agent

The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.

Administrative staff

This is an easy to use app which helps me in managing my clients perfectly.

Registration Manager

We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.

Customer service manager 

Very happy with over all experience, much better than our old system.

We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.

Director of IT

The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.

I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.

Easy to integrate, premade features, great support.

LiveAgent screenshot: LiveAgent AI Chatbot

LiveAgent screenshot: LiveAgent Integrations

LiveAgent screenshot: LiveAgent Chat View

LiveAgent screenshot: LiveAgent Call Center

LiveAgent screenshot: LiveAgent Numbers

LiveAgent screenshot: LiveAgent Help Desk Ticketing System

LiveAgent screenshot: Live Chat Customer View

LiveAgent screenshot: LiveAgent Multilingual Support

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Sociocs is a single customer communication inbox for businesses. Apart from other communication channel options, it provides many features for business text messaging, such as two-way text conversations, bulk messaging, auto messaging, click-to-chat by text, and more.

Interaction Tracking

Multi-Channel Communication

On-Demand Communications

Personalization

SMS Messaging

Social Media Integration

Template Management

Third-Party Integrations

Video Support

Sociocs

Associate Principal Engineer

I particularly admire Sociocs' ability to facilitate two-way text conversations, which can foster stronger relationships with customers and provide prompt responses to their inquiries.

Marketing Manager

Sociocs makes social media marketing extremely easy and cost effective. It's a great and fantastic tool to think of if you need a full featured social media marketing application.

Manager

My experience with sociocs has great and I’ll recommend this software to others to use. It has a good user friendly interface.

Assistant programs manager

My experience with Sociocs has been great and will recommend it to any business searching for a social media messaging software. It has a good user friendly interface.

Trainee Engineer

By finding a solution that allows me to manage my clients more efficiently and helps grow my business, I am excited to use this product. The solutions provided are truly amazing.

Digital Marketing 

I like Sociocs to be perfect for companies trying to improve customer service since I really appreciate streamlined communication.

Senior Manager

Best communication tool for attracting and onboarding new clients and deliver online customer service experience in one of the best way possible.

For firms that value efficient communication and client happiness, I think Sociocs is a good alternative.

Sales Executive 

It is a great platform which help the users and organizations in communicating with each other through two way texting conversations, bulks messages and many more.

Tech Lead, Strategic Alliances and Business Development

Our customers really appreciated us reaching out and quickly following up. The documentation is comprehensive and Sociocs also offers an API for queries and scripting.

SEO Manager

Cons:The cost of using Sociocs' services may be a barrier for some businesses or individuals, especially for small or startup businesses with limited budgets.

Programming Instructor

It is easy to use and adaptable, making it perfect for companies of all sizes. Your content calendar is simple to manage and track.

I find it beneficial when all social media platforms are integrated into one platform, as it helps us save time.

Senior Data Engineer

The experience with Sociocs is great so far. The product can just be bought for the message management feature it has got to offer.

Sr. BDM and HR

Sociocs comes at a very affordable price with a free forever plan, which makes it a plus point for us while implementing it.

LiveAgent vs Sociocs Comparison (2026)

LiveAgent

Sociocs

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives