LiveAgent vs Yahoo Mail

Gmail

Zendesk Suite

Freshdesk

Microsoft Outlook

Zoho Desk

AOL Mail

Compare LiveAgent and Yahoo Mail based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

LiveAgent

Android

Linux

Web-based

Windows

iPad

iPhone

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

Owner

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Creative Director

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Admin

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Founder

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

CEO & Founder

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Director

I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.

Customer Service Agent

The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.

Administrative staff

This is an easy to use app which helps me in managing my clients perfectly.

Registration Manager

We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.

Customer service manager 

Very happy with over all experience, much better than our old system.

We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.

Director of IT

The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.

I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.

Easy to integrate, premade features, great support.

LiveAgent screenshot: LiveAgent AI Chatbot

LiveAgent screenshot: LiveAgent Integrations

LiveAgent screenshot: LiveAgent Chat View

LiveAgent screenshot: LiveAgent Call Center

LiveAgent screenshot: LiveAgent Numbers

LiveAgent screenshot: LiveAgent Help Desk Ticketing System

LiveAgent screenshot: Live Chat Customer View

LiveAgent screenshot: LiveAgent Multilingual Support

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button

AOL Mail is a free email service with virus protection, privacy controls, and other security features. The solution lets users to connect multiple email accounts and take advantage of a range of productivity tools including online storage, support for multiple inboxes, basic threat detection for spam, phishing and viruses, and email personalization with custom themes.

Microsoft Outlook is a personal information manager from Microsoft which helps users communicate, manage schedules & find what they need quickly & easily

Yahoo Mail is a web-based application for email management that includes various features for quick find, photo and document storage, folder customization, unsubscribe, and more. It allows users to add Gmail, Outlook, and AOL email accounts for easier access. A Yahoo Mail app is available for iOS and Android devices.

Multiple User Accounts

Response Management

Search/Filter

Shared Inboxes

Spam Blocker

Yahoo Mail

Content Creator / TESOL Tutor

Its user-friendly tabs feel like home to me. I have used other software, however, I have always been in love with Yahoo mail. I love the convenience of getting my onscreen notifications.

Office manager 

The small business is not overpriced at all and a amazing choice for beginners. They have a ton of build in temples which makes it super easy to follow.

Secretary

Yahoo Mail is a great platform for managing your mail, I have been using it for more than 10 years, and I am glad by the updates that they usually made.

I get all my important stuff emailed over, it has a great spasm filter and I'm able to archive my important info i want to keep.

Occupational therapist 

Love yahoo and the versatility I get with it. The emails deliver and are received quickly, inbox and folder manipulation is fantastic and I can customize it.

Auditor

If in the event there is an internet outage I will not have access to my events during that period. Emails received are sometimes sent to spam or trash folder randomly.

Software Engineer

The thing I liked the most about Yahoo Mail is the ease of use and simple user interface. Theming options are good.

Office Manager

I really like how is it is to search through your mail inbox to find whatever your looking for at any given time. Very easy to use and very good customer service.

Cashier

It is very easy for use. And I like it can change the color what you like.

Broker

I like that it is so easy. You can make files to store important mail for quick and easy retrieval.

Insurance Claims Manager

It's extremely user friendly compared to its competitors and makes business email simple. Overall we have had a great experience with it and prefer it over others.

Student

I like that it integrates easily with the iPhone software so I can access my emails on my phone. I also like that it is fairly easy to use and learn.

Registered Dental Hygienist 

Inbox emails wind up in spam and spam emails wind up in inbox. Deleted emails reappear and need to be deleted repeatedly.

Account Manager

Use it in my registrations like social media, e-wallets, bank accounts and other subscriptions. Its friendly user and easy too access.

HR Manager

Its hard to track and the spam is just not filtered. I let go of my yahoo account.

IT Manager

Strangely, despite what I do, emails by one of my coworkers always wind up in the spam box.

LiveAgent vs Yahoo Mail Comparison (2026)

LiveAgent

Yahoo Mail

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives