LiveChat vs Intercom

Zendesk Suite

Freshdesk

Tidio

Help Scout

Drift

Crisp

Compare LiveChat and Intercom based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

Alerts/Escalation

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Campaign Management

Canned Responses

Chatbot

Chat/Messaging

Churn Management

Collaboration Tools

Communication Management

Configurable Workflow

Contact Management

Content Creation

Content Management

Conversation Intelligence

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Portal

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Deal Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Gamification

Generative AI

Geotargeting

Health Score

Inbox Management

Interaction Tracking

Internal Chat Integration

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Multiple Data Sources

Negative Feedback Management

NPS Survey Structure

Offline Form

Onboarding

Opportunity Management

Performance Metrics

Personalization

Predictive Analytics

Prioritization

Proactive Chat

Process/Workflow Automation

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Referral Tracking

Reviews for LiveChat come from a wide variety of industries, including computer software (7% of reviewers), information technology and services (6%), and retail (5%). The most frequent use case for LiveChat cited by reviewers is live chat (73% of reviewers).

Users and use cases

Some users say LiveChat is affordable and they appreciate the straightforward pricing and 30-day free trial. However, reviewers indicate that premium features and per-user costs can be high, and some users report frustration with frequent price increases.

Value for money

The LiveChat integration most frequently cited by reviewers is WordPress, a website builder product rated 4.5 out of 5 for its integration with LiveChat.

Integrations

LiveChat is a live chat program offering key features such as chat/messaging, real-time consumer-facing chat, support ticket management, mobile access, and transcripts/chat history, among others.

Proprietary

LiveChat

Web-based

iPad

Android

iPhone

Windows

 Starter

 Team

 Business

 Enterprise

Director

the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!

Digital Marketer

Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions

Night Audit

The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction.

Director of Operations

LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues.

Head of School

LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device.

Managing director

It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.

Customer Experience Manager

I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before.

Senior Data Engineer

The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers.

With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic.

My app manages kubernetes clusters in AWS /

Owner

Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand

It has improved communication efficiency and helped provide faster support to customers.

I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️

LiveChat enhances real-time messaging which keeps our website visitors engaged.

Administrator

A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges.

For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human.

It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form.

Clients complained due to missed messages and lack of responses.

Onwer

All of our set up issue were handled quickly by support chat and the knowledge base.

There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed.

nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features.

Marketing Executive

With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Senior Partner

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

The platform feels obsolete, slow, and exhausting to manage.

This service wasted time, money, and caused continuous operational stress.

Digital Marketing Specialist

A simple user interface with the ability to incorporate customizations.

Virtual Assistant

The real-time chat feature allows us to communicate with customers faster and on time.

The option to automatically hide information ensures confidentiality.

National Vice Chairman

Issue tracking and incident management are other key relishes which I gain with LiveChat.

Several issues were resolved swiftly and professionally; a solution was found and the situation was saved

Customer support is responsive and helpful whenever issues come up.

I never received proper assistance or meaningful technical support, despite repeated problems over time.

Marketing Director

Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in.

Manager

Fast and easy especially when you don’t have the time for a call back or to reach a real person.

Live and E-Learning

LiveChat has features that help all customers management their problem load effective such as canned responbility keyboard shortcuts and chat history.

Integration with other platforms: LiveChat integrates with a variety of platforms, including WordPress, Shopify, and Facebook, making it easy to manage chats from one central location.

That way, we can utilize the software while providing efficient and fast service to our customers.

Management Consultant

It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.

Software engineer

Live chat software is a powerful tool for office communication, offering a range of features that can improve team collaboration, communication, and productivity.

Senior Customer Specialist

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))

Instrumentation and Automation PLSC

We can track and get insight reports on how customers feel about our services.  

Founder

The only feature I find a challenge is the campaigns set up and monitoring.

Live Chat Agent

Sometimes the page information doesnt appear on the right side, which makes it difficult to solve a ticket faster

There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.

The software's customer's features and multi-channel support have customers to create a seamless customer experience the analytics and reporting tools have enabled agents to manage we chats and respond quickly to customer inquiries.

Limited automation: While LiveChat offers some automation options, such as chat greetings and canned responses, it lacks more advanced automation features.

LiveChat vs Intercom Comparison (2026)

LiveChat

Intercom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives