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LiveChat vs Olark Comparison
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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
19
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
29
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Fausto F.
Pros
Ifeoma O.
Brayan Agostinho D.
Cons
Cons
Zach M.
Key features
- Total features68
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Templates
- Email Management
- Email Response Control
- Email Templates
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Visual Analytics
- Website Visitor Tracking
- Workflow Management
- Total features38
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Templates
- Email Management
- Email Response Control
- Email Templates
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Visual Analytics
- Website Visitor Tracking
- Workflow Management
Integrations
- Total integrations204
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations96
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
User reviews that mention these apps
Alicia D.
Verified reviewer
Furniture, 1-10 employees
Review source
Share this review:
We have been using Live Chat for a year now and absolutely love it! We have tried other live chat clients such as Olark and Zopim but ended up coming back to Live Chat because it was so user friendly and had all of the capabilities we need to help us be successful. If you have an e-commerce platform, I highly recommend this chat client, it has helped us double our conversion rate since we have started using it.
No pros were added to this review
I wish Live Chat had, 1.) Screen share with clients. 2.) The ability to set up automated messages to specific times of the day. So if it's morning, I can have all my greetings say good morning and automatically change for the afternoon.
Julie N.
Retail, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
We installed Olark pigin live chat on our first website and found it invaluable in assisting customers to choose the correct size of footwear and clothing. The most frequent question asked has been how much for postage? Livechat is useful for getting lazy/unmotivated/ web illiterate online customers quick answers. Despite the increasing popularity of live chat now - Australian web customers are reluctant to chat when the conversation is instigated by the website.
It works and the vendor does not continuously pester us to upgrade.
I would like greater flexibility to change its appearance. This Christmas the festive themes were non relevant to Christmas in the Southern Hemisphere
Katherine C.
Education Management, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Love the LiveChat feature! OLark is an inexpensive way to get in contact with customers in the moment. They have smart features that send certain messages to customers based on your preferences which I really like, and an away message so customers can send you a message when you're not there that gets sent to your inbox. Love the cute boxes and how I can change them based on the season and the theme of my website. Great addition!
Inexpensive in comparison to competitors. Since I am the only one that answers the chats it's not worthwhile for me to purchase an expensive multi-user system.
I don't hear the beep when I get a message or I forget to turn it off when I walk away. Not really your issue, though!
Chuck B.
Information Technology and Services, self-employed
Used daily for 1-2 years
Review source
Share this review:
I have tried out several options for LiveChat type options. Self hosted, a service, etc. but when it comes back to it each time Olark fits. I am a solo operation and for me cost is key usually, however its worth the money with the feature set it offers, having the ability to use Jabber to tie-in on the desktop? Simple. Easy. No more missing a website notification or some clunky "offical" app that some others offer, I can use Messages on Mac and it just works. So for me it's a perfect fit for the budget, for my technology hook-in, and let's be honest - it just works great!
Cost, Connectivity, Functionality
Can't honestly think of anything.
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