LiveChat vs Olark live chat Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Julie Newton

Squawking like a galah from outback Australia

2017-01-16

The most frequent question asked has been how much for postage? Livechat is useful for getting lazy/unmotivated/ web illiterate online customers quick answers.

Pros

It works and the vendor does not continuously pester us to upgrade.

Cons

I would like greater flexibility to change its appearance. This Christmas the festive themes were non relevant to Christmas in the Southern Hemisphere

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Olark live chat

Live chat does make a difference and small online retailers should install it as it allows them to put a more personal touch to the service they can offer on their online store.

Source: Capterra
Helpful?   Yes   No
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Katherine Clayton

LiveChat is an awesome addition to any business

2017-01-13

Love the LiveChat feature!

Pros

Inexpensive in comparison to competitors. Since I am the only one that answers the chats it's not worthwhile for me to purchase an expensive multi-user system.

Cons

I don't hear the beep when I get a message or I forget to turn it off when I walk away. Not really your issue, though!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Olark live chat

Needed for any customer based website!

Source: Capterra
Helpful?   Yes   No
Olark live chat Reviews
Olark live chat
Happier customers live chat with Olark
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Chuck Brown

Perfect Fit!

2017-01-20

I have tried out several options for LiveChat type options.

Pros

Cost, Connectivity, Functionality

Cons

Can't honestly think of anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Olark live chat

Sign-up already.

Source: Capterra
Helpful?   Yes   No
Olark live chat Reviews
Olark live chat
Happier customers live chat with Olark
Read more