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LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says,...
Starting from
19
/user
Per month
Starting from
29
Per month
Pros
Pros
Cons
Cons
User reviews that mention these apps
Alicia D.
Verified reviewer
Furniture, 1-10 employees
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We have been using Live Chat for a year now and absolutely love it! We have tried other live chat clients such as Olark and Zopim but ended up coming back to Live Chat because it was so user friendly and had all of the capabilities we need to help us be successful. If you have an e-commerce platform, I highly recommend this chat client, it has helped us double our conversion rate since we have started using it.
No pros were added to this review
I wish Live Chat had, 1.) Screen share with clients. 2.) The ability to set up automated messages to specific times of the day. So if it's morning, I can have all my greetings say good morning and automatically change for the afternoon.
Julie N.
Retail, 1-10 employees
Used daily for 2+ years
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We installed Olark pigin live chat on our first website and found it invaluable in assisting customers to choose the correct size of footwear and clothing. The most frequent question asked has been how much for postage? Livechat is useful for getting lazy/unmotivated/ web illiterate online customers quick answers. Despite the increasing popularity of live chat now - Australian web customers are reluctant to chat when the conversation is instigated by the website.
It works and the vendor does not continuously pester us to upgrade.
I would like greater flexibility to change its appearance. This Christmas the festive themes were non relevant to Christmas in the Southern Hemisphere
Katherine C.
Education Management, 1-10 employees
Used daily for less than 6 months
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Love the LiveChat feature! OLark is an inexpensive way to get in contact with customers in the moment. They have smart features that send certain messages to customers based on your preferences which I really like, and an away message so customers can send you a message when you're not there that gets sent to your inbox. Love the cute boxes and how I can change them based on the season and the theme of my website. Great addition!
Inexpensive in comparison to competitors. Since I am the only one that answers the chats it's not worthwhile for me to purchase an expensive multi-user system.
I don't hear the beep when I get a message or I forget to turn it off when I walk away. Not really your issue, though!
Chuck B.
Information Technology and Services, self-employed
Used daily for 1-2 years
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I have tried out several options for LiveChat type options. Self hosted, a service, etc. but when it comes back to it each time Olark fits. I am a solo operation and for me cost is key usually, however its worth the money with the feature set it offers, having the ability to use Jabber to tie-in on the desktop? Simple. Easy. No more missing a website notification or some clunky "offical" app that some others offer, I can use Messages on Mac and it just works. So for me it's a perfect fit for the budget, for my technology hook-in, and let's be honest - it just works great!
Cost, Connectivity, Functionality
Can't honestly think of anything.