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Olark

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Happier customers live chat with Olark

(6)

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Olark Pricing, Features, Reviews and Alternatives

Olark FAQs

Q. What type of pricing plans does Olark offer?

Olark has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Olark?

Olark has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Olark support?

Olark supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Olark support mobile devices?

Olark supports the following devices:
Android, iPad, iPhone


Q. Does Olark offer an API?

Yes, Olark has an API available for use.


Q. What other apps does Olark integrate with?

Olark integrates with the following applications:
Groove, Drupal, Talkdesk, Adobe Commerce, Google Analytics 360, SeoSamba WordPress Enterprise, Webflow, PrestaShop, Zapier, Drupal Wiki, Segment, Unbounce, Shift4Shop, WordPress, Freshdesk, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SugarCRM, Squarespace, WordPress VIP, Highrise, WordPress Portal, Volusion, BigCommerce, Shopify, Zendesk Suite


Q. What level of support does Olark offer?

Olark offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

Olark product overview

Price starts from

29

Per month

Other

What is Olark?

You already know Olark live chat. It is that little tab in the bottom corner of a website that says, “Click Here to Chat.”

Key benefits of using Olark

Your customers already want to chat with you. Will you respond?

6 ways you can make your customers happier with Olark:

1. See what they are doing. See who they are.

Olark reveals who’s on your website and exactly what they are doing. Even see what’s in their shopping cart.

2. Chat in minutes. Copy. Paste. Chat.

Just copy and paste Olark’s snippet into your website and chat with customers immediately from your web browser.

3. Brand Olark your way with flexible customization.

With beautiful themes, text and language you choose, and even a powerful API, Olark is entirely in your control.

4. Olark plays well with other tools.

Olark already works with your tools. Desk.com, Salesforce, Zendesk, Magento, Bigcommerce, Shopify, Google Analytics, Wordpress, Drupal, Joomla, and dozens more.

5. Find out if you're making customers happier.

Get instant feedback after your chats so you know if you're making happier customers and where exactly you can improve. Discover how to improve your product and your experience.

6. Don't worry. You don't have to talk to everyone.

You’re always in control with Olark. You decide when to chat, with which customers, and how many chats a time. When you're not available, Olark will take a message.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
Webinars

Not sure about Olark? Compare it with a popular alternative

Starting from

29

Per month

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Starting from

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Per month

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Why am I seeing this?

Olark pricing information

Value for money

4.4

/5

473

Starting from

29

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Olark features

Functionality

4.3

/5

473

Total features

27

1 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Surveys & Feedback

Functionality contenders

Olark users reviews

Overall Rating

4.5

/5

473

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.72/10
Rating distribution

5

4

3

2

1

289

157

22

4

1

Pros
I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.
Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.
Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.
Cons
The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.
When cookies disable chat not working. That Is a littel problem.
The functionality is limited, they do not have custom bots and automated playbooks.

Overall rating contenders

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Jeremy M.

Operations Manager

E-Learning, 11-50 employees

Review source

Overall Rating

We had major functionality issues

Reviewed 3 years ago

Transcript

Jeremy M.: Hi, my name is Jeremy. I'm an operations manager, and I give Olark a rating of three out of...

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Dylan C.

Digital Marketing Manager

Information Technology and Services, 51-200 employees

Review source

Overall Rating

Easy, reliable chat option

Reviewed 4 years ago

Transcript

Dylan C.: My name is Dylan. I'm the digital marketing manager. I work in software, and I give Olark a...

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Jason B.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Our Online Chat Platform

Reviewed 6 years ago

Chat feature for our site and sales team.

Pros

We have installed Olark on our site and it is a great tool for our salesteam. It allows us to see who is on our site live and multiple users can engage with site visitors.

Cons

It slows down our website a bit, and I'm trying to optimize page speed for the SEO benefits. I wish it wasn't as "heavy" an application.

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Anmol G.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A good value for money tool

Reviewed 4 years ago
Pros

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done. It would be great for a small company/start up.

Cons

Overall, it does get the work done but I didn't see any advanced functionalities like getting analytics of usage. May be text analytics to understand the most common type of concerns etc.

Vendor response

Hi Anmol, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or around analytics we'd be happy to chat with you at Olark.com

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Adam B.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good features, but poor reliability

Reviewed 6 years ago
Pros

We wanted to offer our software customers a channel for support and Olark seemed like a good choice. The interface is easy to navigate, and they have done a good job of thinking through the experience, like being able to customize and "away" message and the confirmation message. It is also very easy to implement with just a couple lines of code.

Cons

The biggest problem with Olark is its reliability. We are currently in the process of switching away from it because we would be online, ready to chat, and customers would tell us that on their end it wasn't showing up. There were multiple planned and unplanned outages, and it cost us some good will with our customers.

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Porter H.

Real Estate, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Olark Chat

Reviewed 4 years ago

Olark made it possible for us to communicate with customers without spending time on the phone, but the process could have been more smooth.

Pros

We liked the notifications for the incoming chats as well as the option for all our representatives to control their availability.

Cons

We didn't like the fact that it wasn't possible to transfer chats from one representative to another while in the middle of the chat.

Vendor response

Hi Porter, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or options for transferring chats between reps we'd be happy to chat with you at Olark.com

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Jackson K.

Marketing and Advertising, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Easiest Chat Technology for Your Website

Reviewed 5 years ago

This has allowed us to provide a very low cost, easy to implement chat solution for our clients and we haven't had people turn back after using it.

Pros

Olark Chat is definitely one of, if not, the easiest chat platform for your website. I've helped many clients implement this chat feature on their site. It's easily deployed through Google Tag Manager or directly in the site code. The chat is managed through Olark's interface/portal. It's easily customizable from a design and functionality standpoint and requires no additional change in code on the site. It also is the best out-of-the-box chat solution I've encountered. It's my first recommendation for chat for clients, especially those wishing to test it out. Very affordable, and a month-to-month solution.

Cons

I really don't have a negative to report for this chat platform with exception that the script does slightly slow down your website. I suppose it's not made for enterprises, but that's very clear in the marketing language that this is ideal for small to medium size businesses.

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