Olark Pricing, Features, Reviews & Alternatives

Olark

Happier customers live chat with Olark

4.55/5 (455 reviews)

Olark overview

What is Olark?

You already know Olark live chat. It is that little tab in the bottom corner of a website that says, “Click Here to Chat.”

Loved by sales and support, we’ve made live chat software easy and beautiful so your company can provide your online customers with real human answers.

Your customers don’t just want your help. They want to get to know you.

YOUR CUSTOMERS ALREADY WANT TO CHAT WITH YOU

Who are those mysterious people on your website every day? They try to buy from you and yet for some reason fail, get frustrated and abandon your business. Yikes.

Help them out. Chat with them with Olark live chat.
www.olark.com

Pricing

Starting from
$17/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Spanish, Portuguese, Arabic, Basque and 40 other languages, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Olark screenshot: Add accessible, secure, and privacy-aware chat in seconds.A Tour of Olark: beautiful live chat for businessOlark screenshot: Create more opportunities. Capture more leads. Build relationships.Olark screenshot: Keep track of important conversations with transcriptsOlark screenshot: Chat from desktop or reply on the fly with our mobile app.Olark screenshot: Collect feedback from every chat.Olark screenshot: Listen, learn, and improve with every chat.

Olark user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.7
  4.6
Shayne H.

The Best Customer Service Add On!

Used daily for less than 6 months
Reviewed 2019-04-08
Review Source: Capterra

Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though.

Pros
1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience.

Cons
1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Santiago A.

There is no better option today than Olark.

Used daily for free trial
Reviewed 2019-04-13
Review Source: Capterra

Every time a potential client came in, we noticed that soon after we left our portal, we began to prove that it was what was needed, and we noticed that the accompaniment in the purchase is fundamental, especially when it comes to highly specialized articles. We looked for options similar to Olark but none offered that great ability to adapt to our needs, so we decided to install their live chat platform and the results changed completely, from having visits of a few minutes to a secure sale after each interaction. Apart from that, we achieved an integration with another platform such as Slack, which has led the work team not to lose any sales, and at the same time, has integrated us more as a team for common purposes.

Pros
When working with businesses of all kinds, especially the one that is linked to sales and customer service, one of the aspects imposed by the criterion of a good or bad experience is customer service. That's why I like Olark a lot, because you can offer an exclusive experience, which translates into higher sales. Since we used Olark, we have attracted more people, because thanks to its platform, it allows you to respond in record time, all those doubts about your products or services. Another thing that I like, is the ability that offers you to customize the chat to the corporate image of your company. Also, when you start communicating with any visitor, it allows you to know valuable data for your work, information such as location and contact details. Live chat is so important to us, and the best option you can find is Olark.

Cons
All their years of experience offer you a shielded commercial option, which makes me not identify negative aspects of their platform or their services, quite the contrary, I have compared them with others and greater are the profits, a marvel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matthieu A.

Very nice way to chat

Used daily for 2+ years
Reviewed 2021-02-18
Review Source: Capterra

Pros
Very nice way to chat with your customers.

Cons
I have no negative options on Olark. it's so easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jesse M.

Decent value but performance somewhat lacking

Used daily for 2+ years
Reviewed 2019-05-27
Review Source: Software Advice

When Olark is functioning correctly, it's a decent tool. The service is affordable, and this has been the largest draw. Our organization uses it as an integrated chat support option and it has helped take our support to a higher level. Some issues arise however when our users contact our other support channels and report "not getting a response" which we determined to result from our rep's not receiving the text, simply open chats with no content. We have no way to determine when this is happening or why but it comes and goes sporadically. When the transcripts are later sent to our email inbox (another of their useful features) we see the conversation, but by then it's too late and our customers are already frustrated. We've kept it for over 2 years because we've built a lot of our other functionality around it, however the problems (such as not having accurate visibility of when other reps are online as another example) have continued and we will likely be seeking an alternative option.

Pros
Easy to use Through metrics and reporting Easily integrated with other ticketing and metrics tracking programs

Cons
Unable to post images (from the chat rep side) Performance/ functionality somewhat inconsistent Limited ability to create personalized macros Agent visibility (knowing when teammates are online) often unreliable/ not functional

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Ifeoma O.

Easy to use support solution.

Used daily for 2+ years
Reviewed 2018-07-10
Review Source: Capterra

Pros
Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark. Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients. I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet.

Cons
Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Olark pricing

Starting from
$17/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Try Olark for free. Scale Olark with your live chat team.

$17 / month for 1 live chat operator.
$49 for a team of 4 live chat operators.

https://www.olark.com/pricing?rid=getapp

Olark features

API
Activity Dashboard
Chat/Messaging
Customizable Branding
Live Chat
Mobile Access
Multi-Channel Communication
Reporting & Statistics
Reporting/Analytics
Surveys & Feedback
Third Party Integrations

Alerts / Escalation (194 other apps)
Alerts/Notifications (152 other apps)
Call Center Management (136 other apps)
Email Management (149 other apps)
Knowledge Base Management (175 other apps)
Queue Management (135 other apps)
Real-Time Chat (138 other apps)
Self Service Portal (153 other apps)
Support Ticket Management (138 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Olark

Key features of Olark

  • Simple install — Just copy and paste an HTML snippet
  • Design friendly — Fully configurable themes, colors, text
  • Start immediately — Chat now from your browser
  • Mobile and desktop — iPhone, Android, Windows and Mac
  • Visitor details — Know who and what's going on your website
  • Transcripts — Every chat recorded for review
  • Chat ratings — Get instant feedback from customers
  • Reporting — Detailed, real-time, beautiful reports
  • Proactive chat — Directly or with targeted, automated rules
  • Cobrowsing — Instantly control customer's browser
  • Offline messages — Take emails when you’re not around
  • Capture emails — Optionally require emails before chatting
  • Chat groups — Route chats to any team like sales or support
  • Chat limits — Limit chat volume to what you can handle
  • Integrated — Salesforce, Zendesk, Desk.com, SugarCRM + more
  • Ecommerce — Works with Magento, Bigcommerce, Shopify + more
  • Google Analytics — Track detailed events for every chat
  • Open API — Powerful Javascript API and Webhooks
  • Multilingual — Works in any language
  • Free to try — 14 day free trial on every paid plan
View All Features

Benefits

Your customers already want to chat with you. Will you respond?

6 ways you can make your customers happier with Olark:

1. See what they are doing. See who they are.

Olark reveals who’s on your website and exactly what they are doing. Even see what’s in their shopping cart.

2. Chat in minutes. Copy. Paste. Chat.

Just copy and paste Olark’s snippet into your website and chat with customers immediately from your web browser.

3. Brand Olark your way with flexible customization.

With beautiful themes, text and language you choose, and even a powerful API, Olark is entirely in your control.

4. Olark plays well with other tools.

Olark already works with your tools. Desk.com, Salesforce, Zendesk, Magento, Bigcommerce, Shopify, Google Analytics, Wordpress, Drupal, Joomla, and dozens more.

5. Find out if you're making customers happier.

Get instant feedback after your chats so you know if you're making happier customers and where exactly you can improve. Discover how to improve your product and your experience.

6. Don't worry. You don't have to talk to everyone.

You’re always in control with Olark. You decide when to chat, with which customers, and how many chats a time. When you're not available, Olark will take a message.