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LiveChat vs Podium Comparison
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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
Podium is a best-in-class messaging + payments platform for local businesses that generates leads, boosts online reputation,...
Video & Screenshots
Pricing
Starting from
16
/user
Per month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
249
Per month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
I love using this software and it's fun to use and see yourself improving your typing skills.
KA
Kheirallah A.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
AR
Anonymous Reviewer
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
Fausto F.
Pros
Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
JF
Josh F.
The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.
BS
Barb S.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
CD
Chelsea D.
Cons
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
AR
Anonymous Reviewer
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
JF
Jayden F.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.
JS
Jake S.
Cons
The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
CH
Cassey H.
My only complaint so far with the software is where the payment portal is concerned.
DH
Danyelle H.
Trying to cancel with Podium is the worst experience we've ever had with a company.
EJ
Erik J.
Key features
- Total features69
- ACH Payment Processing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Routing
- Batch Communications
- Billing & Invoicing
- CRM
- Call Center Management
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Compliance Management
- Content Management
- Credit Card Management
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Security
- Debit/Credit Card Processing
- Electronic Payments
- Electronic Signature
- Email Management
- Email Response Control
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Invoice Management
- Invoice Processing
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-Location
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Payments
- PCI Compliance
- Payment Processing
- Performance Metrics
- Personalization
- Predictive Analytics
- Proactive Chat
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Recurring/Subscription Billing
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Routing
- SEO Management
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Visual Analytics
- Website Visitor Tracking
- Total features73
- ACH Payment Processing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Routing
- Batch Communications
- Billing & Invoicing
- CRM
- Call Center Management
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Compliance Management
- Content Management
- Credit Card Management
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Security
- Debit/Credit Card Processing
- Electronic Payments
- Electronic Signature
- Email Management
- Email Response Control
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Invoice Management
- Invoice Processing
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-Location
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Payments
- PCI Compliance
- Payment Processing
- Performance Metrics
- Personalization
- Predictive Analytics
- Proactive Chat
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Recurring/Subscription Billing
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Routing
- SEO Management
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Visual Analytics
- Website Visitor Tracking
Integrations
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