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LiveChat vs Podium Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Category Leaders

Podium is a best-in-class messaging + payments platform for local businesses that generates leads, boosts online reputation,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

16

/user

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

249

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

1.1K

5

4

3

2

1

831

303

44

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.4

423

5

4

3

2

1

279

86

17

9

32

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
AvatarImg

Fausto F.

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.

JF

Josh F.

The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.

BS

Barb S.

It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.

CD

Chelsea D.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

AR

Anonymous Reviewer

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

JF

Jayden F.

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

JS

Jake S.

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.

CH

Cassey H.

My only complaint so far with the software is where the payment portal is concerned.

DH

Danyelle H.

Trying to cancel with Podium is the worst experience we've ever had with a company.

EJ

Erik J.

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review16 hours ago

Key features

  • Total features69
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • Batch Communications
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Response Control
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Routing
  • SEO Management
  • SMS Messaging
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking
  • Total features73
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • Batch Communications
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Response Control
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Routing
  • SEO Management
  • SMS Messaging
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking

Integrations

  • Total integrations202
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations74
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM