App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Podium
Review management, reputation software, webchat, payments
(16)
Podium Pricing, Features, Reviews and Alternatives
Podium FAQs
Q. Who are the typical users of Podium?
Q. What other apps does Podium integrate with?
Podium integrates with the following applications:
Open Dental, JobNimbus, SiteLink Web Edition, AccuLynx, Salesforce Essentials, Frazer, MaxxTraxx, NextGen Office, PestPac, Shop-Ware, Dentrix Enterprise, CDK Global, Mitchell RepairCenter, Successware, PracticeWorks a Sensei product, Kickserv, Dentrix, Housecall Pro, TireShop, FreshBooks, ServiceTitan, Lightspeed, Nexsyis Collision, TriMed Complete, Denticon, Dealertrack DMS, TeleVox, STORIS, Stock Tracker, FieldEdge, Litify, Mindbody, ShopController, ZENOTI, ABC Ignite, Autosoft DMS, The EDGE, ProMax Unlimited, P3 HVAC Software, MedEvolve, FEX DMS, Storage Commander Cloud, AMS Protractor, Tekmetric, DealerBuilt, ALLDATA, CCC ONE, Simpro, Quickbooks Online, Clio, ModMed, ACS, AutoFluent, ServSuite, HawkSoft CMS, Bay-masteR, Shop Boss, improveit 360, FieldRoutes, AdvancedMD EHR, Eaglesoft, Service Fusion, PawnMaster, FareHarbor, Xero, DealerCenter, Shopify
Podium product overview
What is Podium?
Podium is an all-in-one customer communication and payments platform that combines Webchat, Online Review Generation, SMS (Text) Marketing and Payment Processing from one, easy-to-use inbox.
Key benefits of using Podium
Typical customers
Platforms supported
Support options
Training options
Not sure about Podium? Compare it with a popular alternative
Starting from
No pricing info
Starting from
No pricing info
Podium pricing information
Value for money
4.0
/5
488
Starting from
No pricing info
Pricing options
Value for money contenders
Podium features
Functionality
4.3
/5
488
Total features
71
8 categories
Most valued features by users
Functionality contenders
Podium users reviews
Overall Rating
4.3
/5
488
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.47/10
314
102
23
11
38
Overall rating contenders
Sherry W.
Marketing Director
Automotive, 51-200 employees
Review source
Transcript
Sherry: Hi, I'm Sherry. I'm the Marketing Director for an automotive group and I give Podium a five out...
Kevin C.
VP of Marketing
Real Estate, 11-50 employees
Review source
Transcript
Kevin: Hi, my name is Kevin. I'm a vice president of marketing and a company owner of a real estate company....
Sherry W.
Automotive, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Podium makes it effortless to connect with Facebook users. The ease of interaction is so simple. We are catching leads that wouldn't have been possible before Podium.
The help desk is through their chat and it's not the best and sometimes pretty frustrating.
Shannon M.
Construction, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
We used Podium for two years but found a less expensive alternative.
Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter.
Very expensive. We loved the product but not the price.
Kat K.
Medical Practice, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Absolutely the worst experience I’ve ever done with any company in my 15 years of business.
There’s absolutely no produce company. Other than the fact that they’re very good liars. They con you into signing up under false pretenses. They have zero communication. The only reason they have good reviews is because you can’t write -ones on any other social media accounts and I’d like to know where the reading five star reviews on Google when there’s no Google review to be found.
Yes, they are absolutely a con! They lied and misrepresented their business and strategies to me overcharged me. I had to dispute with my credit card company through several months, and now I’m being harassed by them for an outstanding bill of a month and a half of service that I never received. I’ve requested to speak to people and above positions with no luck and now I’m gonna have to have my attorney get involved. Do not do any business with this company.
Troy C.
Telecommunications, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.
The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.
I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports. It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.
Callie P.
Hospital & Health Care, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?
I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!
The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.