Podium Pricing, Features, Reviews & Alternatives

Podium

Review management, reputation software, feedback & webchat

4.45/5 (389 reviews)

Podium overview

What is Podium?

Podium is a reputation management platform which centralizes reviews from multiple sites with the aim of helping businesses to achieve increased visibility, improved operations, and better purchase decisions. Podium simplifies customer interaction by focusing on ease-of-use which makes it easy for users to interact with customers for reviews, feedback and business analytics.
www.podium.com

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Podium screenshot: Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience.What is Podium?Podium screenshot: Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it.Podium screenshot: Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high.Podium screenshot: Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback.Podium screenshot: Review generation, review monitoring and responding to reviews is easier with Podium.

Podium user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.4
  4.5
  4.4
Kevin C.

Love it but don't always love paying for it!

Used daily for 1-2 years
Reviewed 2020-11-10
Review Source: Capterra

Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

Pros
The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

Cons
It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Tiffany G.

If you aren't using Podium, what are you waiting for?

Used daily for 2+ years
Reviewed 2021-03-18
Review Source: Capterra

The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)

Pros
What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.

Cons
There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Erik J.

"We wish we could do more to help, but this really is as far as we can go."

Used daily for 6-12 months
Reviewed 2021-02-18
Review Source: Capterra

Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

Pros
When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

Cons
Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kaitlin C.

All In One Place!

Used daily for 6-12 months
Reviewed 2021-03-02
Review Source: Capterra

I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!

Pros
I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.

Cons
I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Troy C.

Very good at what it does

Used daily for 6-12 months
Reviewed 2020-06-03
Review Source: Capterra

Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Pros
The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Cons
I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports. It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Podium pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Fully customized pricing for your business needs and number of locations. Contact us for a free analysis.

Podium features

API
Activity Dashboard
Campaign Management
Engagement Analytics
Reporting/Analytics
Social Media Integration
Template Management

Alerts/Notifications (398 other apps)
Analytics/ROI Tracking (381 other apps)
Campaign Analytics (412 other apps)
Contact Management (373 other apps)
Content Management (447 other apps)
Customizable Branding (404 other apps)
Customizable Templates (429 other apps)
Data Import/Export (464 other apps)
Multi-Channel Marketing (384 other apps)
Performance Metrics (367 other apps)
Reporting & Statistics (514 other apps)
Search/Filter (425 other apps)
Third Party Integrations (492 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Podium

Key features of Podium

  • Customer Review Platform
  • Review Monitoring
  • Chat Functionality
  • Instant Messaging
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Activity Dashboard
  • Prioritizing
  • Feedback Management
  • Visual Analytics
  • Conversion Optimization Tools
  • Feedback Collection
  • Ratings & Reviews
  • Chat
  • Click-Through Tracking
  • Customer Activity Reporting
  • Engagement Analytics
  • Customer Experience Management
  • Visitor Targeting
View All Features

Benefits

Get more reviews on the sites that matter to your business. (Google, Facebook, TripAdvisor & more)

Manage all your customer messaging in one platform (Google, Facebook, SMS and more)

Interact with customer via SMS, email, and social media.

Improve understanding of customers by viewing consolidated customer feedback.

Gain business insight with review reporting and monitoring.