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Podium Logo
Podium

Review management, reputation software, webchat, payments

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Podium Pricing, Features, Reviews and Alternatives

Podium product overview

What is Podium?

Podium is an all-in-one customer communication and payments platform that combines Webchat, Online Review Generation, SMS (Text) Marketing and Payment Processing from one, easy-to-use inbox.

Key benefits of using Podium

  • Get more reviews on the sites that matter to your business - Google, Facebook, TripAdvisor & more.

  • Manage all your customer messaging from one inbox - Google, Facebook, SMS text and more.

  • Interact with customer via text, email, and social media.

  • Improve understanding of customers by viewing consolidated customer feedback.

  • Gain business insights with detailed reporting and monitoring.

  • Accept payment through text and smart credit card readers

  • Build and send promotions to your customers through text messaging marketing campaigns.

  • Generate leads from your website with Webchat.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    Email/Help Desk
    Knowledge Base

    Training options

    Live Online
    Documentation
    In Person
    Webinars
    Videos

    Podium pricing information

    Value for money

    4.0

    /5

    437

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Podium features

    Functionality

    4.3

    /5

    437

    Total features

    75

    7 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    API
    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Campaign Analytics
    Content Management

    Functionality contenders

    Podium users reviews

    Overall Rating

    4.4

    /5

    437

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.63/10
    Rating distribution

    5

    4

    3

    2

    1

    289

    88

    17

    9

    34

    Pros
    Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
    The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.
    It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
    Cons
    The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
    My only complaint so far with the software is where the payment portal is concerned.
    Trying to cancel with Podium is the worst experience we've ever had with a company.

    Overall rating contenders

    Overall Rating

    Love it but don't always love paying for it!

    Reviewed 2 years ago

    Transcript

    Kevin: Hi, my name is Kevin. I'm a vice president of marketing and a company owner of a real estate company....

    AvatarImg
    AvatarImg

    Sherry W.

    Marketing Director

    Automotive, 51-200 employees

    Review source

    Overall Rating

    Podium opened up our marketing on Facebook

    Reviewed 2 years ago

    Transcript

    Sherry: Hi, I'm Sherry. I'm the Marketing Director for an automotive group and I give Podium a five out...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Podium Rocks & The Product Works

    Reviewed a year ago

    They are amazing and I am looking forward to see where the product will go in the future.

    Pros

    It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.

    Cons

    The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Customer Management Software

    Reviewed 23 days ago

    We are able to communicate with our customers by text and able to streamline CSI before the customer stews about the situation.

    Pros

    Love being able to talk with customer in real time. Also able to message with them offsite through cell.

    Cons

    There is nothing about this software that I do not like.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    "We wish we could do more to help, but this really is as far as we can go."

    Reviewed 2 years ago

    Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

    Pros

    When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

    Cons

    Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    We were pleased with Podium

    Reviewed 2 months ago

    We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our website or on their own. This was the first time we implemented this feature to our office. Rarely did we need support from Podium but the customer care was great!

    Pros

    Being able to offer texting as an office feature for the first time was beneficial to our practice. Having a mobile app or being able to use it on the computer during office hours was beneficial.

    Cons

    We wishes Podium offered more features during our time. However, podium opened the door to us for texting and became a huge impact in our office for the 1-2 years we had it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    The best way to capture customer reviews while still front of mind

    Reviewed 2 months ago

    Generated almost 1300 reviews with an aggregate 4.7 rating on Google in just 3 years

    Pros

    You can instantly send review requests to sales and service customers the moment their transaction is complete

    Cons

    N/A, this tool does what it says on the box in every respect

    Podium FAQs and common questions

    Q. What type of pricing plans does Podium offer?

    Podium has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Podium?

    Podium has the following typical customers:
    Freelancers, Small Business


    Q. What languages does Podium support?

    Podium supports the following languages:
    English


    Q. Does Podium support mobile devices?

    Podium supports the following devices:
    Android, iPad, iPhone


    Q. Does Podium offer an API?

    Yes, Podium has an API available for use.


    Q. What other apps does Podium integrate with?

    Podium integrates with the following applications:
    JobNimbus, SiteLink Web Edition, AccuLynx, Salesforce Essentials, Frazer, MaxxTraxx, NextGen Office, PestPac, Shop-Ware, Dentrix Enterprise, CDK Drive, Mitchell RepairCenter, Successware, PracticeWorks, Kickserv, Dentrix, Housecall Pro, TireShop, FreshBooks, ServiceTitan, Lightspeed, Nexsyis Collision, TriMed Complete, Denticon, Dealertrack DMS, HouseCalls Pro, STORIS, Stock Tracker, FieldEdge, Lightspeed POS, Litify, Mindbody, ShopController, ZENOTI, ABC Fitness Solutions, Autosoft DMS, The EDGE, ProMax Unlimited, P3 HVAC Software, MedEvolve, FEX DMS, Storage Commander Cloud, AMS Protractor, Elead, Tekmetric, DealerBuilt, ALLDATA, CCC ONE Total Repair Platform, simPRO, Quickbooks Online, Clio, ModMed, ACS, AutoFluent, ServSuite, HawkSoft CMS, Bay-masteR, Shop Boss, improveit 360, FieldRoutes, AdvancedMD EHR, Eaglesoft, Service Fusion, PawnMaster, FareHarbor, Xero, DealerCenter, Shopify


    Q. What level of support does Podium offer?

    Podium offers the following support options:
    Chat, Phone Support, Email/Help Desk, Knowledge Base

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