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LivePerson vs Intercom Comparison

Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$38/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(39)

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

493

182

50

9

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

Pros

The ability to keep a seamless and smooth conversation with each user is amazing and helps us maintain a great net promoter score with our users.
From products to service companies, intercom very popular and my experience through a customers lense is WOW. I like that I can get a response later on by email if nobody can answer the live chat.
I love that people recognize Intercom on the big company website so it really helps the reputation. Also the ability to have messages in one place is great.

Cons

Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update.
This can be really confusing when you have multiple chats opened named "visitor.

Cons

I have received not one, but two very pretentious emails back from [SENSITIVE CONTENT HIDDEN] basically calling me a bad business owner because I didn't pay exorbitant prices for their crap product.
The implementation of how a custom bot should fire based on button click has been poorly implemented. The bot will always be tied to a domain although it should be decoupled from a domain.
The inbox is quite poor to use for email conversations only. The articles lack for customization options, too.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features39
  • @mentions
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Benchmarking
  • Business Intelligence
  • CRM Integration
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Contact Database
  • Contact History
  • Conversion Rate Optimization
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Email Marketing Management
  • Employee Profile
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Monitoring
  • Multi-Channel Communication
  • Offline Access
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • eCommerce Integration
  • Total features32
  • @mentions
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Benchmarking
  • Business Intelligence
  • CRM Integration
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Contact Database
  • Contact History
  • Conversion Rate Optimization
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Email Marketing Management
  • Employee Profile
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Monitoring
  • Multi-Channel Communication
  • Offline Access
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations299
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

LivePerson vs. Intercom

See how LivePerson and Intercom stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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