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LivePerson
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25
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10
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based conversational AI platform for enterprises
Table of Contents
LivePerson - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
LivePerson overview
What is LivePerson?
LivePerson is a cloud-based conversational AI platform (Conversational Cloud) that orchestrates AI agents, human agents, and large language models across messaging and voice channels. Designed for enterprise contact centers, the platform supports deployment across digital messaging channels, social platforms, and voice, enabling unified management of automated and human-assisted interactions at scale. Configurable intent detection, real-time analytics, and agent-assist tools allow operations teams to tune automation coverage and escalation paths without extensive engineering overhead.
LivePerson extends beyond reactive support by equipping contact centers with proactive messaging, conversation analytics, and commerce capabilities. The platform integrates with CRM systems, ticketing tools, and third-party data sources to surface contextual customer data during live interactions. Reporting dashboards provide visibility into containment rates, agent performance, and conversation outcomes, giving operations and CX leaders the data needed to optimize staffing models and automation strategies. Enterprise deployments benefit from role-based access controls, compliance tooling, and dedicated support tiers suited to regulated industries including financial services, telecommunications, and retail.
Starting price
per month
Alternatives
with better value for money
LivePerson’s user interface
LivePerson reviews
Overall rating
4.3
/5
41
Positive reviews
67
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.67/10
5
4
3
2
1
25
10
3
1
2
Grace T.
Sales Representive
Who uses LivePerson?
Based on 41 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
LivePerson's key features
Most critical features, based on insights from LivePerson users:
All LivePerson features
Features rating:
LivePerson alternatives
LivePerson
Starting from
1
Per month
LiveAgent
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Freshdesk
Starting from
19
/user
Per month
LivePerson pricing
Value for money rating:
Starting from
1
Per month
User opinions about LivePerson price and value
Value for money rating:
To see what individual users think of LivePerson's price and value, check out the review snippets below.
Grace T.
Sales Representive
LivePerson integrations (2)
Integrations rated by users
We looked at 41 user reviews to identify which products are mentioned as LivePerson integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
LivePerson support options
Typical customers
Platforms supported
Support options
Training options
LivePerson FAQs
LivePerson has the following typical customers:
Mid-size Business, Large Enterprises, Small Business, Freelancers
These products have better value for money
Q. Does LivePerson support mobile devices?
LivePerson supports the following devices:
iPhone, iPad, Android
Q. What level of support does LivePerson offer?
LivePerson offers the following support options:
Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat