Conversational Cloud vs LiveAgent

Trustpilot

Zoho CRM

A customer review management tool that brings businesses and consumers together through reviews.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

Activity Dashboard

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Scheduling

Autoresponders

Canned Responses

Chatbot

Chat/Messaging

Chat Transcript

Churn Management

Code-free Development

Collaboration Tools

Communication Management

Contextual Guidance

Customer Experience Management

Customer History

Customer Segmentation

Customer Support

Customizable Branding

Customizable Reports

Dashboard

Email Management

Event Triggered Actions

Feedback Management

File Sharing

For Developers

Geotargeting

Intent Recognition

Interaction Tracking

Knowledge Base Management

Knowledge Management

Live Chat

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Offline Form

Pre-Configured Bot

Predictive Analytics

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Screen Sharing

Search/Filter

Self Service Portal

Sentiment Analysis

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Text Analysis

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Visual Analytics

Conversational Cloud

iPhone

iPad

Android

Web-based

Basic

Sales Representive

I almost always have to get my IT team involved because i get caught  in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used"

Account Management Specialyst

It allows for customization of the general interface and also pre-written answers.

Security and Access Control

User Interface

Mid-size Business

Large Enterprises

Small Business

LivePerson

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

data analyst

I Live agent's advanced features which make it absolutely easy and efficient to  interact with website visitors, leading to improved customer satisfaction and increased conversion ratesI like that the customer support are always active to help incases of any issues which is a major plus

Software Engineer

LiveAgent's ability to provide timely and pertinent responses has the potential to boost customer happiness and enrich the entire service experience.

LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.



Access Controls/Permissions

Account Management

Activity Tracking

Agent Interface

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Batch Communications

Blended Call Center

Callback Scheduling

Call Center Integration

Call Center Management

Caller ID

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transfer

Campaign Management

Case Management

Catalog Management

Change Management

Client Management

Client Portal

CMDB

Commenting/Notes

Computer Telephony Integration

Conferencing

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Data Management

Customer Engagement

Customer Management

Customer Portal

Customer Service Analytics

Customer Social Profiles

Customizable Fields

Customizable Forms

Customizable Templates

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

File Management

File Transfer

For Cloud Phone Systems

For iPad Devices

Forms Management

For Startups

Full Text Search

Gamification

Help Desk Management

Inbound Call Center

Reviews for LiveAgent come from a wide variety of industries, including Information Technology and Services (12% of reviewers), Marketing and Advertising (7%), and Computer Software (7%). The most frequent use case for LiveAgent cited by reviewers is live chat (57% of reviewers).

Users and use cases

Most users consider LiveAgent to deliver strong value for money due to its competitive pricing, wide feature set, and flexible plans. However, some reviewers feel extra features and users can increase costs, and they find certain upgrades expensive.

Value for money

LiveAgent is a live chat solution offering key features such as real-time notifications, ticket management, reporting and analytics, and chat/messaging, among others.

Windows

Linux

Freshdesk

Zoho Desk

Intercom

Kayako

JIRA Service Management

HubSpot Service Hub

Crisp

Salesforce Service Cloud

Gorgias

Freshservice

Help Scout

ServiceNow

tawk.to

Small

Medium

Large

Enterprise

Limited mobile functionality

Operations Analyst

The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees

39% of reviewers feel negative about LiveAgent’s mobile app. Users report that the mobile version lacks many features available on the desktop, making it less effective for on-the-go support. They say the app is clunky, slow, and sometimes crashes, with limited options for responding to tickets or using pre-defined answers. Reviewers mention that notifications can be delayed, and the user experience is not as smooth or responsive as the web version. Many feel the mobile app needs significant improvement to match the demands of modern customer support teams.

Conversational Cloud vs LiveAgent Comparison (2026)

Conversational Cloud vs LiveAgent Comparison (2026)

Conversational Cloud

LiveAgent

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives