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Conversational Cloud vs Twilio Comparison
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Overview
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
1
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
0.01
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Basiirat A.
Pros
Olivier JM M.
Brandon M.
Cons
Cons
Key features
- Total features64
- 2-Way Messaging
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio/Video Conferencing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Campaign Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Contextual Guidance
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Reports
- Dashboard
- Data Management
- Email Management
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Developers
- Geotargeting
- IVR
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Scripts
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Phone Key Input
- Polls/Voting
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Purchasing & Receiving
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Shortcodes
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
- Total features72
- 2-Way Messaging
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio/Video Conferencing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Campaign Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Contextual Guidance
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Reports
- Dashboard
- Data Management
- Email Management
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Developers
- Geotargeting
- IVR
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Scripts
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Phone Key Input
- Polls/Voting
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Purchasing & Receiving
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Shortcodes
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
Integrations
- Total integrations17
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations756
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
User reviews that mention these apps
Verified reviewer
Information Technology and Services, 51-200 employees
Used other for less than 6 months
Review source
Share this review:
Twilio is very simple to use and a great tool to build conversational apps
Twilio makes it very easy to create a WhatsApp chatbot and it also automatically gives you a phone number to use.
I would really appreciate if this service also handles getting a custom phone number to use for Whatsapp chatbots
Anil D.
Computer Software, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Twilio is a non profit communications partner, although for IoT, call center automation and automation use cases, it is also a non profitcommunications solution.Despite initial hitches in deployment with twilio ML issues, this mode of communication by coding is gaining ground.A fairly robust solution if you want high customisability.
The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication, the automated conversational answering does not always work.
Adarsh g.
Computer Software, 1,001-5,000 employees
Used daily for less than 6 months
Review source
Share this review:
Overall, I would highly recommend Twilio to businesses of all sizes looking for a comprehensive cloud communication platform.
the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes.
some users may find the pricing structure to be confusing, as pricing is based on usage.
Verified reviewer
Used weekly for 6-12 months
Review source
Share this review:
Simple SMS broadcasting tool to help reach customers
- Integration is straight forward - SMS support functionality is superb - the dashboard provides an effective visual interface
The application is cloud based and thus requires a constant and stable connection to the internet which can be expensive and inconvenient
Jesse S.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
I needed an SMS partner that had a compatible API for another software application I run. After trying all of the compatible solutions, Twilio won hands-down. Their software set is more advanced and easier to use than the other solutions I tried. I absolutely love their TwiML language and the ability to run some TwiML code in their cloud is fantastic. I am able to send out automated and customizable SMS alerts very easily. I am able to easily troubleshoot texts not received and setting up error alerts gives me great confidence in knowing my texts are going through.
The ease of use and ability to run TwiML code in their cloud.
The learning curve for the web console is a little steep, but once you get through that - the ease of use is great.
Marco C.
Consumer Services, 1,001-5,000 employees
Used daily for 1-2 years
Review source
Share this review:
This sms marketing and cloud communication software is affordable and reliable to use. Twilio has great capabilities.
No dislikes for Twilio. Twilio works so well for us.
Steve R.
Health, Wellness and Fitness, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
The platform is rock-solid reliable, the features are enterprise-grade, and the convenience of the cloud-based APIs accelerates development timelines.
What I liked most about Twilio is how easy it makes adding voice, video, and messaging capabilities to applications. The APIs are well-documented and intuitive to use. Twilio also has a wide range of features like phone numbers, SMS, MMS, chat, video, and more that can all be implemented in just a few lines of code. This makes it simple to build powerful communication features quickly.
Some of the more advanced features and add-ons can get expensive for high-usage applications
Verified reviewer
Financial Services, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are. I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language.
Twilio boasts 99.9% uptime and it supports all major programming languages. Personally for me , Twilio is head and hand above every other sms/voice cloud communication platform.
Steve M.
Electrical/Electronic Manufacturing, 1-10 employees
Used weekly for 1-2 years
Review source
Share this review:
Twilio helps us send alert SMS messages to our platform users based on their IOT device readings
Easy and user friendly ability to send messages from cloud based on decisions made from data received from IOT devices.
Awesome product but gets expensive when scaling up
Philipp D.
Logistics and Supply Chain, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
We use Twilio as a cloud communication platform and we found here all the options required for our business. API Integration with other software is well done also.
Pricing for phone numbers is some regions are high. Interface is not intuitive in the beginning.
Regina B.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
I have had a great overall experience with Twilio. Call quality is great, the users have the option to switch between bridge dial (using a physical phone linked to Twilio) or voice over IP calling. Implementation is relatively easy and call management is done in the cloud so it can be done from anywhere.
We use Twilio in conjunction with Groove (Twilio is Groove's voice provider). It is an awesomely powerful software for call center-like call management. The voice provider lives in the cloud so Twilio is very easy to implement and get up and running very quickly with minimal development. It is pretty intuitive but has a learning curve for less tech-savvy users. The help articles are well-documented.
Twilio is very powerful, but could use more features, like the ability to have conference calls and drop off the conference call without transferring the call somewhere else. The ability to call someone, then conference in another line on the current call is not available on the platform which could be a deal-breaker for call center use.
vijay k.
Computer Software, 5,001-10,000 employees
Used daily for 6-12 months
Review source
Share this review:
It has been amazing journey to use Twilio very few minor hurdles.
Twilio has almost all offerings towards communication platform. You could build your automation without writing a single line of code. i.e. Using their Studio product. Also, you they have small modular functions that you can write to add any other needs that you might want. This is solid cloud offering with most use cases covered in communication. They also have integration with Whatsapp and they have roadmap to add Wechat integration.
There are very few cons with Twilio products. And they are very minor. For eg. They won't let you use pay through your companies standard pay process unless your volume exceeds certain threshold. Until then you will need to use your cards.
C N.
Review source
Share this review:
Twilio is the market leader for cloud communications for a reason. No other platform comes even close in terms of functionality. Most of us have used their technology in some capacity and don't even know it--it is that seamless. Note that nothing is productized so you need to have resources to build. However, the platform is so easy to use, you'll be surprised at how little time it takes to actually build something. Twilio has truly revolutionized the way we communicate.
No pros were added to this review
No cons were added to this review
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