MiContact Center Business vs RingCX

Ringover

Aircall

Grasshopper

Vonage Contact Center

Cognigy.AI

charles

Compare MiContact Center Business and RingCX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

Agent Interface

Call Center Management

Call List Management

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Transfer

Chat/Messaging

Chatbot

Customer Experience Management

Dashboard

Data Import/Export

Email Management

Employee Scheduling

For Call Centers

Generative AI

Interaction Tracking

Labor Forecasting

Live Chat

Monitoring

Multi-Channel Communication

Multi-Channel Management

Performance Metrics

Quality Management

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reporting & Statistics

SMS Messaging

Social Media Integration

Surveys & Feedback

Third-Party Integrations

Workforce Management

MiContact Center Business

Android

Linux

Web-based

Windows

iPhone

MiContact Center Business screenshot

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Activity Dashboard

Activity Tracking

Alerts/Escalation

Archiving & Retention

Audio Capture

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Conferencing

Call Logging

Call Monitoring

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Callback Scheduling

Caller ID

Caller Profiles

Campaign Management

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversation Intelligence

Conversion Tracking

Customizable Reports

Employee Database

Employee Management

Event Triggered Actions

Fax Management

Feedback Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

Keyword Tracking

Lead Management

List Management

Manual Dialer

Mobile Access

Multi-Channel Data Collection

Multi-User Collaboration

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Recording

Reporting/Analytics

Scheduled Recording

Screen Capture

Screen Recording

Search/Filter

Sentiment Analysis

Single Sign On

Skills Tracking

Survey/Poll Management

Text to Speech

RingCX

iPad

Striven Business Analyst

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

attorney

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Internet Operations Manager

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Janna was my technical support representative and she was excellent. She had a great attitude.

Owner

Lackluster support, misleading plan details. Most of these reviews are suspicious.

Senior Account Executive

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great.

Project Leader/Marketing Professional Commercial Truck Marketing

I enjoy the functionality and ease of use. It's great on desktop or mobile.

QAPI Coordinator 

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

President

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Business Development

SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well.

Director

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

Office Manager

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Marketing Support Manager

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers.

Senior Agent 

I like how it is easy to use for communicating with our client.

Transaction Coordinator

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service.

Sometimes it is difficult to integrate with different softwares.

SCheduler

And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

MiContact Center Business vs RingCX Comparison (2026)

MiContact Center Business

RingCX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives