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Nicereply vs Customer Thermometer Comparison

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Overview

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS...

Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

9

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

270

5

4

3

2

1

206

59

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5.0

13

5

4

3

2

1

13

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

RB

Richard B.

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

EM

Emily M.

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

AR

Anonymous Reviewer

Pros

Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.

ST

Sterling T.

The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.

T

Tucker

It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.
AvatarImg

PAUL O.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

AR

Anonymous Reviewer

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

JP

Jillian P.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

AE

Alejandra E.

Cons

I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed.

AR

Anonymous Reviewer

Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems.

E

Eson

I am not sure if the amounts carry over from month to month.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features41
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Behavior Tracking
  • Benchmarking
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Knowledge Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Metrics
  • Predictive Analytics
  • Pulse Surveys
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Notification
  • Review Request
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Fields
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features76
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Behavior Tracking
  • Benchmarking
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Knowledge Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Metrics
  • Predictive Analytics
  • Pulse Surveys
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Notification
  • Review Request
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Fields
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations38
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations82
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Nicereply logo

Nicereply

Great Product

Reviewed 4 years ago

Great way to monitor customer service levels, head off customer complaints, and monitor common customer complaints.

Pros

I like the ease of use for the user, as well as the usefulness of the application for both monitoring common customer complaints as well as the quality of customer service given by employees.

Cons

I don't like that sometimes the comments lack context, but it's really up to the data reviewer to determine that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nicereply

It is a great tool to get your support rating

Reviewed 4 years ago

Improved Service

Pros

It's very easy to get the analysis of your support. A number of out of 10 will tell you everything about your support. Feeling happy and encouraged whenever I receive 10/10!!

Cons

If we have some more mandatory details which have to share from the customer, will be much helpful. The customer who is rating the ticket must have to tell something about the support request rating.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nicereply logo

Nicereply

It is a simple tool, that allows us in our company to easily manage our customer satisfaction.

Reviewed 4 years ago

Having daily basics metrics about customer satisfaction. Allowing measuring our customer service staff and take important decisions that improve compny performance All of these with a simple customer click

Pros

It is pretty, simple and elegant Easy to use and understand Basically it helped us to understand our customer in everyday transactions, mails are our main point of contact and measuring customer satisfaction helps our business

Cons

Somehow some mail servers do not allow having NiceReply with all colors and images, customers have asked us about this links (but actually they do not see the complete image for positive and negative points, they only see an error picture)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nicereply

What you need for customer surveys

Reviewed 2 years ago

I've signed up as paying customer. I like it.

Pros

Nicereply is straightforward. It's entirely focused on getting feedback from customers, in one of three types of customer feedback surveys. Because of that razor sharp focus, it's very easy to use and implement. We got actionable feedback from customers almost immediately.

Cons

Some of the things we needed to change required us to contact customer support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply

Pretty Good

Reviewed 4 years ago

Instant customer feedback

Pros

The customer can provide feedback which helps agents to see where if anything could have been done to help improve the overall experience.

Cons

Customers are able to take the survey as many times as they like for 1 interaction. The survey should be limited to once per interaction with the customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply logo

Nicereply

Great product, even better support!

Reviewed 4 years ago

More actionable customer feedback!

Pros

NiceReply is the easy NPS/CSAT product to set up and implement. Our team has been able to get so much more feedback from customers since setting it up!

Cons

The pricing is a bit higher than we would like to spend, but the overall value makes up for it easily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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Nicereply

A great overall product has made interacting with our customer even easier.

Reviewed 4 years ago

Customer feedback and interaction.

Pros

Has great features and their support is great and friendly. I have never had a problem with anything on here.

Cons

none really. The software does everything we want it to do. In the past we had an issue with reviews being given to wrong people due to customer error, however, support was great in making sure we were able to reassign them!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nicereply

Easy to implement and use, change to the API has made it tough to identify the rating origin

Reviewed 4 years ago

Customer feedback, team training

Pros

I like that this is easy to use for both my growing team and for our customers. Feedback is a crucial metric for our team and without NiceReply we'd have a tougher time scaling our training on communication best practices.

Cons

It's frustrating implementing the NiceReply snippet into our shared inbox (Front) signature. The snippet doesn't play nice with Gmail page breaks. I'm not entirely sure who this falls out. Additionally, some recent changes have made it difficult to identify the origin of the rating, taking away valuable information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nicereply

Perfect product for measuring customer feedback

Reviewed 4 years ago
Pros

Simple integration with tools like Front, allowing us to get feedback directly from customer conversations. Great, fast customer support from a team that cares about their product

Cons

For the job we use it for, NiceReply does everything we need. It's sometimes frustrating to see a customer leave a negative rating, with no feedback comment, but that ability to not leave comments surely improves the response rate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nicereply

Simple, user-friendly GUI

Reviewed 4 years ago
Pros

Very simple and aesthetically pleasing customer-facing widget. User experience for customer is perhaps the most important aspect in gaining organic participation in a feedback system, and Nicereply does a great job with this.

Cons

Wish dashboard had more options to segment and visualize scores. A little clunky as a user, but not bad by any means. Full disclosure: I have zero experience on the admin or report side, though have seen Nicereply integrated quite well with other systems we use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Nicereply

Its great to use

Reviewed 4 years ago

seeing customer appreciation, and self criticizing work.

Pros

It is Very easy to use. it is very sleek looking. it looks great in Hackervision/ inverted colvers.

Cons

I wish it would force more feedback from the people leaving reviews on our work. instead of just a 1

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply

Very efficient and simple views.

Reviewed 4 years ago

Instant access to customer insights and it allows us to make changes to processes and improve overall service to the customers.

Pros

I find it rather easy to view and instant access to customer insights.

Cons

I have not had any negative experience as yet and as such can not advise of any cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply

Amazing Tool

Reviewed 2 years ago
Pros

Quick possibilities to get Customer Scores/Feedback very fast and personal Support

Cons

in the beginning it is elaborate to set everything up

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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Nicereply

Excellent Product! Very Easy to Use!

Reviewed 4 years ago
Pros

As a Customer Support Agent this platform allows me to see how I am doing overall, look for trends and the best part is that I can click on the review and it links to the case I worked in Salesforce. My manager can also see how I am doing and how my team is doing overall. The charts, numbers and colors all make it very easy to use and super clear to read and understand.

Cons

The customer is able to leave multiple reviews for the same case. For example if a customer is unhappy about something that is out of my control, such as a product or policy issue, they will continuously hit the "1" or "sad face" and it drops down my average when I get several of those in a row. I would like to see NiceReply put something in place that will prevent the same customer from being able to review more than once!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nicereply

Has worked nicely for us.

Reviewed 4 years ago

Helps with our team's customer service efficiency and development.

Pros

The ease of use for my team for individual score tracking, simplicity for me managing the overall scores, and simple operations for the customers when leaving ratings and comments.

Cons

When we receive a negative score, we research which customer it came from so that we can try and remedy it. There is not always enough information on the review we receive to do this. That would be helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nicereply

NiceReply helped us revamp our Customer Support

Reviewed 4 years ago

-Boost Csat -Identify team gaps -Identify trends in user experience

Pros

One of the this I liked the most was the way the CS Survey is sent out to the customer. It is simple for the customer to answer which in return gives a high response rate for Csat.

Cons

The reporting is pretty basic, I was not able to get extra complex reporting but it did give me the basics which is what we needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply

It was very easy to use and easy to understand.

Reviewed 4 years ago
Pros

It's simple, easy to use and not very complicated. My office mates and I loved checking out our scores.

Cons

None so far. We find everything about it helpful and important to our company as part of customer satisfaction result gathering.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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Nicereply

A feedback counter like no other

Reviewed 4 years ago
Pros

We have many possible ways to receive, sort and manage customer feedback and Nicereply is one of this software. Since it is focused just on customer feedback, it provides us little to no problems at all. With the possibility to track trend and manage surveys, it seems really organized. The many possibilities to collect customer feedback is also a great plus to this software.

Cons

Regarding ratings, we have observed that customers can rate at multiple times with different submitted ratings in a day. It can be a little helpful if a customer can submit one rating per stay, this is to ensure that the ratings are authentic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply

Very Happy They Went Above and Beyond

Reviewed 4 years ago
Pros

The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed. That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Cons

I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nicereply

Using for NPS & Customer ratings, tool has been easy to use.

Reviewed 4 years ago
Pros

Integrates with our email service provider Front App and operates nicely in the background collecting the information we need without a lot of work or maintenance.

Cons

Customizing is sometimes a little complicated, can be challenging to ensure customer service reps have the tool installed and are using it properly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Nicereply

Feedback with Style

Reviewed 4 years ago
Pros

Ask your customer with style and look of NPS, Has a tremendous integration with existing CRM's

Cons

Pricing are little bit high but the Quality covers up.