Nicereply vs Customer Thermometer

SurveyMonkey

Trustpilot

Jotform

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

A customer review management tool that brings businesses and consumers together through reviews.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

Zendesk Suite

Starter

Essential

Growth

Business

Unfair and duplicate ratings

62% of reviewers feel negative about Customer Ratings. Some reviewers report frustration with customers being able to rate the same case multiple times, which can skew overall scores. Users indicate that ratings often reflect dissatisfaction with company policies rather than agent performance, leading to unfairly low scores. Some reviewers find that inconsistent or misunderstood rating scales cause confusion and inaccurate feedback. They say duplicate ratings and unclear origins of ratings reduce the reliability of performance metrics. Some users feel that a single low rating can disproportionately impact their overall score.

Team goal tracking and rewards

100% of reviewers feel positive about Team Performance. Some reviewers find the platform useful for tracking team progress and identifying areas needing improvement. They appreciate features like goal setting, rewards, and accountability tools that motivate teams and foster collaboration. Some users report that the software helps them monitor CSAT metrics, which are central to evaluating team effectiveness. Reviewers indicate that the user-friendly interface and easy onboarding make it accessible for new team members. Some users say integrations with communication platforms streamline their workflow and support team cohesion.

Instant actionable customer insights

94% of reviewers feel positive about Customer Feedback. Some reviewers feel the software enables them to collect immediate feedback after customer interactions, allowing quick adjustments and trend tracking. Users think integrations with tools like Front and Salesforce make feedback collection seamless. Reviewers appreciate the clear dashboard and reporting, which help them identify issues and improve service quality. Some users report that the system encourages better customer service by providing easy-to-understand scores and comments. They find the feedback process simple for customers and valuable for coaching and training staff.

business administrator

allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire

Customer Service Director

I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers.

Customer Care Supervisor 

Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information.

Customer Lifecycle Specialist

Would have loved for it to be more customizable, the standard look is a bit old-school.

Q/A Engineer

In our company, we interact with people on the daily and it is good to get feedback from them so that we can be successful

Export option for every survey and statistics.

Very easy to set up, see results, and track different users stats/comments/complaints/etc.

customer support specialist

I have enjoyed integrating it with our software for support!

The rating sometimes can be unfair sometimes

Client Service Director

Creating a campaign survey, design is limited (you can add your custom brand colours) -  or you can copy the survey code and use a different platform to send it from e.g. Mailchimp - but this means you can't send reminders.

Customer Service Associate

Easy to use, if you want to find stuff it is one or two buttons away.

My team came back with changes, but because the campaign was in 'sent' status- I couldn't make the edits, nor duplicate the campaign to save time. Whilst I see the logic of this, in that if the campaign is Sent it shouldn't be editable in post, other platforms (dotmailer / mailchimp) do offer functionality to copy campaigns, resend etc.

relating to my previous point; I created a campaign and sent the campaign to my team to check it using a test contacts list (rather than using send test, because I also wanted to test the scheduling tool).

We created a few test surveys first to see what we could do, things we found were: if you're working with a global team, you'll find you'll need to change the timezone in settings to schedule campaigns properly.

The dashboard and reporting are pretty good, allows us to see who's responded, and send reminders to those who haven't which is great.

Business Operations

We currently read and manipulate everything manually in a SQL tool as NiceReplys reporting isn't as robust as we need.

Customer Support

This app is fantastic and so is the support.

I enjoy how easy and user-friendly the software makes my job.

Quality Assessor

The data is easy to extract, filter and read.

Operations Manager

Needs more customization and in-depth FAQ

I wish it was easier to pinpoint trends in the comments in CSATs.

you can't change contact lists once you've set up the campaign

Project Manager

in the beginning it is elaborate to set everything up

Very insightful tool, easy to use, no qualms.

Customer Feedback

Ease of Use

Surveys

Customization

Data Analysis

Email Integration

Integrations

Customer Ratings

Reporting and Statistics

Small Business

Large Enterprises

Mid-size Business

XM for Customer Experience

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

InputKit

InputKit's mission is to help companies stand out from the competition by developing innovative software solutions.

With InputKit, get authentic feedback from your customers and employees to continoulsy improve your serivces. This will help you deliver the best experience possible!

Survicate

Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!

Nicereply vs Customer Thermometer Comparison (2026)

Nicereply

Customer Thermometer

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives