Nicereply vs SurveyLegend

Google Forms

SurveyMonkey

Typeform

Survicate

Delighted

InMoment

Compare Nicereply and SurveyLegend based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Customer Experience Specialist

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Senior Support Lead Expert

Easy to use, simple, affordable pricing model, great support team. We were very much delighted by their product and service and are very excited to be using them and seeing the possibilities.

Innovation Co-Lab Senior Consultant

User experience for customer is perhaps the most important aspect in gaining organic participation in a feedback system, and Nicereply does a great job with this.

Asst. IT Manager

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

L2 Senior Engineer

I like that NR has a lot of features, it has a great integration with Salesforce and is really easy to use and configure. Really useful customer experience tool, highly recommended.

IpsyCare Agent

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

IT Support Handler

Great way to monitor customer satisfaction. Best way to improve to be better at customer service.

Customer Service & Social Media Moderator

Plus, when you have customers who are ecstatic, you get to review their feedback as well. Great for encouraging your staff.

Founder 

We increased the amount of feedback we collect from. Our users in 40% also The ease of Integration was impressive.

Customer Service Agent

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Project Manager

I like that it can easily be added to an email to clients and allow them to click to access the submission. It also is easy to receive notifications and track the submitted information.

Travel Agent

This tool is easy to implement in emails, giving your clients the opportunity to quickly provide feedback on your services.

Engagement Manager

Positive reinforcement for when we get things right.

VP, Client Relations 

This software is extremely easy to use in the context of reading, filtering and exporting data.

Acct mngr/ mktg

Getting the feedback from your customers is important to every business as it allows you to make adjustments to your business practices.

Some of our clients don't write feedback to the agents directly and will use NiceReply as a buffer. We can then figure out our client's problems and quickly get back to them with solutions.

Nicereply screenshot: Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Nicereply screenshot: Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.

Nicereply screenshot: Customize your surveys to fit your needs in terms of content, questions, design and branding.

Nicereply screenshot: Trigger surveys after resolving a ticket, conversation, deal, etc. in your CRM. See customer feedback in the same ticket, conversation, or deal afterward.

Nicereply screenshot: See customer feedback arrive in real-time in the comprehensive rating feed dashboard.

Nicereply screenshot: Analyze the performance of your teams, agents, and the CSAT, CES, or NPS results in powerful Analytics.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Typeform is an online form builder that enables users to create interactive forms, surveys, quizzes, and polls through a drag-and-drop interface. The platform offers conditional logic, form branching, and pre-fill functionality to customize the form experience. It includes integrations with tools such as Salesforce, Google Sheets, Slack, and Zapier for automated workflows and provides GDPR-ready and HIPAA-compliant security features with data encryption and single sign-on access.

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease.

360 Degree Feedback

Anonymous Feedback

Ballots Over Email

Candidate Profiles

Charting

Conditional Logic

Convert to PDF

Customer Database

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Reports

Data Capture and Transfer

Data Visualization

Document Storage

Drag & Drop

Election Management

Email Distribution

Encryption

Face-to-Face

Forms Creation & Design

Forms Management

GDPR Compliance

Interactive Content

Live Results Sharing

Mobile Access

Multiple Question Types

Nominations

NPS of Employees

NPS Survey Structure

Offline Response Collection

Online Polling

Online Voting

Panel Management

Phone Polling

Phone Voting

Phone-Based

Polls/Voting

Presentation Tools

Pulse Surveys

Q&A Management

Question Branching

Question Library

Quizzes

Randomization

Ranked Choice Voting

Real-Time Analytics

Real-Time Results

Search/Filter

Segmentation

Site Intercept Survey

Skip Logic

SMS Polling/Voting

Social Media Integration

SSL Security

Statistical Analysis

Summary Reports

Support Audio/Images/Video

Survey Sample Management

Text Analysis

Text Fields

Version Control

Voter Authentication

SurveyLegend

Partnership Manager

It's pretty nice, even on just a free trial. What I liked the most is that it recorded answers by respondents who didn't necessarily finish and submit the survey.

City Council

This I have done in the past via email and social media. I went looking for a survey software that was user friendly and affordable for my needs and SurveyLegend has been a great solution.

Grad Teaching Assistant - Applied Anthropology

First I love the aesthetic and customizable features. With a design background, it was important to me to find software that would make a survey appealing for participants.

Student

It is also great that you can export data to excel or as a csv. There is a good range of options for question types and it is easy to tailor these to your exact question requirements.

Huckleberry & Co. Owner

I like the usability of the software. It was super easy to set up and I liked that I could integrate it into my website.

Cofounder

Very ease and intuitive to use, it's awesome how much you can do with this software. One of the pros of the program is that you can easily set up integrations, logic and rules for the user.

The survey created was attractive and I was able to incorporate many features that other programs did not offer. I like how easy it was to distribute and share data.

Marketing Intern

Gives a "polished" look to a survey that sometimes respondents don't really take so seriously ( because is for "school") but know it looks very cool what can increase the willingness of response.

I mostly liked the overall ease of use as well as the types of questions the platform offers you. Was also a fan of using the logic function.

Teacher

FOrm me it was a great investment as it worked very well and provided everything for a quality survey.

prof.

I worke at a school, and it is importent for me to make a easy and quick survey. This one has it all, it is easy to use, has a lots of features and looks great.

Snr Financial Analyst

Very clean and modern design, with interactive visuals for results. Customer support was extremely quick to respond and nice.

President

Emozi question are restricted with only three emozies and also the quality of emozi picture is bad.

Pastor

Inability to export data after paid subcription is stopped.

Expert

It is very practical and user friendly. Also, cost effective comparing with similar options.

Restaurant Coordinator

It is frustrating not to be able to access the data except through paying for the subscription, but I understand they have to make money somehow.

People and Culture Lead

Getting your results costs money. For simple surveys, this is a barrier to use over another provider.

Paralegal

I had a few questions and was able to chat with a customer support rep who guided me along which product I would need to use. I signed in to create a survey and the site is very easy to use.

Nicereply vs SurveyLegend Comparison (2026)

Nicereply

SurveyLegend

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives