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Nicereply Pricing, Features, Reviews and Alternatives
Nicereply product overview
Key benefits of using Nicereply
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
Net Promoter Score (NPS)
NPS measures the loyalty of customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
Customer Satisfaction (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever a customer is dissatisfied.
All-in-one dashboard
Get a quick overview of the team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
Real-time feedback
Know what customers think of the brand as soon as they fill in the survey. See all ratings in the rating feed.
See who is the best
Recognize the company's best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
Design beautiful surveys
Customize rating surveys according to company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM
Enhance existing Desk, Zendesk, Salesforce or other systems. Start tracking the quality of customer service and let the business grow with the support of happy customers.
Typical customers
Platforms supported
Support options
Training options
Nicereply pricing information
Value for money
4.7
/5
268
Starting from
49
Per month
Per Feature
Value for money contenders
Nicereply features
Functionality
4.6
/5
268
Total features
38
4 categories
Functionality contenders
Nicereply users reviews
Overall Rating
4.7
/5
268
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.97/10
5
4
3
2
1
205
58
3
2
0
RB
Richard B.
EM
Emily M.
AR
Anonymous Reviewer
AR
Anonymous Reviewer
JP
Jillian P.
AE
Alejandra E.
Overall rating contenders
Zach S.
Verified reviewer
Used daily for 2+ years
Review source
Share this review:
Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.
Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts.
As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.
Emily M.
Consumer Goods, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze.
Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS.
Kevin M.
Used daily for 6-12 months
Review source
Share this review:
It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice.
If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's...
Spirit C.
Verified reviewer
51-200 employees
Used daily for 1-2 years
Review source
Share this review:
The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed. That showed me they valued not only the customer but had faith that their product was going to fit our needs.
I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.
Bryan F.
Verified reviewer
Consumer Services, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Wonderful service, when it comes to satisfication reports this should be the one you want to use.
I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.
I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.
Nicereply FAQs and common questions
Q. What type of pricing plans does Nicereply offer?
Nicereply has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Nicereply?
Nicereply has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Nicereply support?
Nicereply supports the following languages:
Indonesian, Chinese (Traditional), English, Chinese (Simplified), Dutch, Spanish, Hungarian, Finnish, Russian, Danish, Norwegian (Bokmal), Korean, Italian, Turkish, Czech, Portuguese, Ukrainian, Swedish, Japanese, German, Irish, Hebrew, Polish, French, Arabic
Q. Does Nicereply offer an API?
Yes, Nicereply has an API available for use.
Q. What other apps does Nicereply integrate with?
Nicereply integrates with the following applications:
Microsoft Outlook, Aircall, Zapier, Gmail, Pipedrive, LiveAgent, Freshdesk, Help Scout, CloudTalk, Slack, Front, Kustomer, Mailchimp, Zendesk
Q. What level of support does Nicereply offer?
Nicereply offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum
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