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Nicereply

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

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Nicereply Pricing, Features, Reviews and Alternatives

Nicereply product overview

Price starts from

49

Per month

Per Feature

What is Nicereply?

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.

Key benefits of using Nicereply

Customer Effort Score (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

Net Promoter Score (NPS)
NPS measures the loyalty of customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

Customer Satisfaction (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever a customer is dissatisfied.

All-in-one dashboard
Get a quick overview of the team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

Real-time feedback
Know what customers think of the brand as soon as they fill in the survey. See all ratings in the rating feed.

See who is the best
Recognize the company's best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Design beautiful surveys
Customize rating surveys according to company branding and local language. Or even use API to build it from the scratch.

Integrates with help desk or CRM
Enhance existing Desk, Zendesk, Salesforce or other systems. Start tracking the quality of customer service and let the business grow with the support of happy customers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Documentation
In Person
Videos

Nicereply pricing information

Value for money

4.7

/5

268

Starting from

49

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Nicereply features

Functionality

4.6

/5

268

Total features

38

4 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Activity Dashboard
Surveys & Feedback

Functionality contenders

Nicereply users reviews

Overall Rating

4.7

/5

268

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.97/10
Rating distribution

5

4

3

2

1

205

58

3

2

0

Pros
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

RB

Richard B.

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

EM

Emily M.

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

AR

Anonymous Reviewer

Cons
When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

AR

Anonymous Reviewer

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

JP

Jillian P.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

AE

Alejandra E.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.

Reviewed 4 years ago

Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.

Pros

Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts.

Cons

As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use

Reviewed 3 years ago

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Pros

Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze.

Cons

Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Good idea in theory, but misses the mark when it comes to overall functionality.

Reviewed 4 years ago
Pros

It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice.

Cons

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very Happy They Went Above and Beyond

Reviewed 4 years ago
Pros

The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed. That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Cons

I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing tool to keep track of your ratings

Reviewed 2 years ago

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

Pros

I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.

Cons

I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.

Nicereply FAQs and common questions

Q. What type of pricing plans does Nicereply offer?

Nicereply has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Nicereply?

Nicereply has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Nicereply support?

Nicereply supports the following languages:
Indonesian, Chinese (Traditional), English, Chinese (Simplified), Dutch, Spanish, Hungarian, Finnish, Russian, Danish, Norwegian (Bokmal), Korean, Italian, Turkish, Czech, Portuguese, Ukrainian, Swedish, Japanese, German, Irish, Hebrew, Polish, French, Arabic


Q. Does Nicereply offer an API?

Yes, Nicereply has an API available for use.


Q. What other apps does Nicereply integrate with?

Nicereply integrates with the following applications:
Microsoft Outlook, Aircall, Zapier, Gmail, Pipedrive, LiveAgent, Freshdesk, Help Scout, CloudTalk, Slack, Front, Kustomer, Mailchimp, Zendesk


Q. What level of support does Nicereply offer?

Nicereply offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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