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Nicereply

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The effortless way to champion customer experience

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Nicereply Pricing, Features, Reviews and Alternatives

Nicereply FAQs

Q. What type of pricing plans does Nicereply offer?

Nicereply has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Nicereply?

Nicereply has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Nicereply support?

Nicereply supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian


Q. Does Nicereply offer an API?

Yes, Nicereply has an API available for use.


Q. What other apps does Nicereply integrate with?

Nicereply integrates with the following applications:
Microsoft Outlook, Aircall, Zapier, Gmail, Pipedrive, LiveAgent, Freshdesk, Help Scout, CloudTalk, Slack, Front, EvaluAgent, Kustomer, Mailchimp, Dixa, Zendesk Suite


Q. What level of support does Nicereply offer?

Nicereply offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

Nicereply product overview

Price starts from

59

Per month

Usage Based

What is Nicereply?

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Key benefits of using Nicereply

Customer Effort Score (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

Net Promoter Score (NPS)
NPS measures the loyalty of customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

Customer Satisfaction (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever a customer is dissatisfied.

All-in-one dashboard
Get a quick overview of the team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

Real-time feedback
Know what customers think of the brand as soon as they fill in the survey. See all ratings in the rating feed.

See who is the best
Recognize the company's best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Design beautiful surveys
Customize rating surveys according to company branding and local language. Or even use API to build it from the scratch.

Integrates with help desk or CRM
Enhance existing Desk, Zendesk, Salesforce or other systems. Start tracking the quality of customer service and let the business grow with the support of happy customers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Documentation
In Person
Videos

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Nicereply pricing information

Value for money

4.7

/5

285

Starting from

59

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Nicereply features

Functionality

4.6

/5

285

Total features

41

5 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Activity Dashboard
Chat/Messaging
Customizable Branding
Reporting & Statistics
Surveys & Feedback

Functionality contenders

Nicereply users reviews

Overall Rating

4.8

/5

285

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

220

60

3

2

0

Pros
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.
Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
Cons
When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Overall rating contenders

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Zachary M.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Not much to it and that's good.

Reviewed 5 years ago
Pros

It is simple and so easy for users to leave ratings.

Cons

The fact that is doesn't have many features can seem like a negative to some but that is a benefit to many.

AR
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Verified reviewer

Internet, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for metrics

Reviewed 6 years ago

Ensure the happiness of customers and how well the staff is responding to them by addressing their concerns and questions. Also, it helps us to identify trends and issues.

Pros

It's a great assessment tool and it provides valuable metrics for management about performance. The UI dashboard is very simple and easy to use. I like the sample options and date range features included on the dashboard and that each NR is hyperlinked for direct access. This might be totally unrelated, but I enjoy the customer service articles NR sends to my inbox. I find them applicable to my current role.

Cons

I really dislike the fact that customers can rate the same case multiple times, this is one the MAJOR downsides of NR. When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times). Luckily, management reviews the agents NR rating and can determine whether or not the unfair score should be deleted. It's a bummer that NR isn't integrated with social customer service software such as Conversocial.

KG
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Kyle G.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Very hard to track metrics and average per day customer reports.

Reviewed 6 years ago
Pros

Easy to set up for the team. The graph view looks nice when I was under the impression that it was accurate.

Cons

The averages per day change if you click on the day vs a week. They change the averages per day to smooth the look of the graph which doesn't allow for accurate data.

AR
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Verified reviewer

Information Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

One of the best feedback solutions on the market

Reviewed 6 years ago

We have been using Nicereply within our team for more than 4 years, especially the CSAT function. If you are looking for user-friendy solution for getting rated from your customers, NR is the best you can choose.

Pros

+ I really appreciate the ease of use of this product. The user interface is clear, understandable and user-friendly + the customer support is great. If you contact them, they respond quickly + instant ratings: customers do not need to fill out long forms, they can rate the agent's answer just by clicking + many integration possibilities

Cons

- missing mobile application :( - sometimes problems with e-mail notifications (duplicate messages) - more customizable rating pages

AR
AvatarImg

Verified reviewer

201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use for us and our customers to gather feedback.

Reviewed 6 years ago

It's our main source of information for CSAT metrics which is a large part of how we measure our team effectiveness.

Pros

The simplicity for our customers which leads to more contributions. The clean dashboard and reporting.

Cons

More customizations for how we solicit feedback and the ability to leverage NiceReply for proactive email campaigns. Better integration with Zendesk.

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