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Nicereply Pricing, Features, Reviews and Alternatives
Nicereply FAQs
Q. Who are the typical users of Nicereply?
Q. What languages does Nicereply support?
Nicereply supports the following languages:
Indonesian, Chinese (Traditional), English, Chinese (Simplified), Dutch, Spanish, Hungarian, Finnish, Russian, Danish, Norwegian (Bokmal), Korean, Italian, Turkish, Czech, Portuguese, Ukrainian, Swedish, Japanese, German, Irish, Hebrew, Polish, French, Arabic
Q. What other apps does Nicereply integrate with?
Nicereply product overview
Key benefits of using Nicereply
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
Net Promoter Score (NPS)
NPS measures the loyalty of customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
Customer Satisfaction (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever a customer is dissatisfied.
All-in-one dashboard
Get a quick overview of the team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
Real-time feedback
Know what customers think of the brand as soon as they fill in the survey. See all ratings in the rating feed.
See who is the best
Recognize the company's best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
Design beautiful surveys
Customize rating surveys according to company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM
Enhance existing Desk, Zendesk, Salesforce or other systems. Start tracking the quality of customer service and let the business grow with the support of happy customers.
Typical customers
Platforms supported
Support options
Training options
Not sure about Nicereply? Compare it with a popular alternative
Nicereply
Starting from
59
Per month
Usage Based
Starting from
49
Per month
Flat Rate
Nicereply pricing information
Value for money
4.7
/5
284
Starting from
59
Per month
Usage Based
Pricing options
Value for money contenders
Nicereply features
Functionality
4.6
/5
284
Total features
41
5 categories
Most valued features by users
Functionality contenders
Nicereply users reviews
Overall Rating
4.8
/5
284
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
219
60
3
2
0
Overall rating contenders
Angus M.
Consumer Electronics, 51-200 employees
Used weekly for 1-2 years
Review source
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The software is easy to use and provides clear feedback to our company about how happy customers are with our support. It's simple and easy to use on both sides, so we have lots of feedback that helps us improve and better support our customers
The ease of use for the customers comes at a drawback that there is less information on other details (how many times they wrote in to us, more details on how truly satisfied they were. That said, it is a great tool, and it's tough to add more details without getting fewer customer responses.
Verified reviewer
Internet, 201-500 employees
Used daily for 1-2 years
Review source
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Ensure the happiness of customers and how well the staff is responding to them by addressing their concerns and questions. Also, it helps us to identify trends and issues.
It's a great assessment tool and it provides valuable metrics for management about performance. The UI dashboard is very simple and easy to use. I like the sample options and date range features included on the dashboard and that each NR is hyperlinked for direct access. This might be totally unrelated, but I enjoy the customer service articles NR sends to my inbox. I find them applicable to my current role.
I really dislike the fact that customers can rate the same case multiple times, this is one the MAJOR downsides of NR. When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times). Luckily, management reviews the agents NR rating and can determine whether or not the unfair score should be deleted. It's a bummer that NR isn't integrated with social customer service software such as Conversocial.
Kyle G.
Used weekly for less than 6 months
Review source
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Easy to set up for the team. The graph view looks nice when I was under the impression that it was accurate.
The averages per day change if you click on the day vs a week. They change the averages per day to smooth the look of the graph which doesn't allow for accurate data.
Verified reviewer
Information Services, 51-200 employees
Used daily for 2+ years
Review source
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We have been using Nicereply within our team for more than 4 years, especially the CSAT function. If you are looking for user-friendy solution for getting rated from your customers, NR is the best you can choose.
+ I really appreciate the ease of use of this product. The user interface is clear, understandable and user-friendly + the customer support is great. If you contact them, they respond quickly + instant ratings: customers do not need to fill out long forms, they can rate the agent's answer just by clicking + many integration possibilities
- missing mobile application :( - sometimes problems with e-mail notifications (duplicate messages) - more customizable rating pages
Monika Z.
201-500 employees
Used daily for 2+ years
Review source
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I like the simplicity of Nicereply. Our customers are motivated to leave a feedback because it's so simple and fun!
I think that Nicereply doesn't have any issues. System does everything what we need and for other things you can solve it with support. :)
Common Nicereply comparisons
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