Okendo vs Loox

Trustpilot

Yotpo

Opinew

Fera

31Trace

Feefo

Compare Okendo and Loox based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Yotpo is an eCommerce marketing platform that helps brands collect and showcase customer reviews, ratings, and photos throughout the buyer journey. The solution enables businesses to leverage user-generated content to build trust, increase social proof, and drive sales through strategic placement at key conversion points across their websites. Yotpo integrates with major eCommerce platforms and includes features like AI-optimized review requests and SEO enhancement tools.

A customer review management tool that brings businesses and consumers together through reviews.

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys.

Activity Dashboard

Campaign Management

Customer Profiles

Customer Surveys

Customizable Branding

Customizable Reports

Dashboard

Data Import/Export

Email Reminders

Loyalty Program

Multi-Channel Campaigns

Multi-Channel Marketing

Negative Feedback Management

Performance Metrics

Ratings/Reviews

Referral Tracking

Reporting & Statistics

Response Management

Review Badge Management

Review Monitoring

Review Notification

Review Request

Rewards Management

Sentiment Analysis

Social Media Integration

Social Sharing

Third-Party Integrations

Widgets

Okendo

Linux

Web-based

Windows

Managing Director

The amount of very positive reviews has been a boost not just to our marketing efforts but also affirms that we are doing a good job.

Marketing

We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance.

VP Digital

Overall, the customer service was really, really good. It's been only a couple of weeks so far but very happy with the product and the customer service.

Proprietor

Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's most frustrating.

Sr Digital Marketing Specialist

The setting options are also very useful so that reviews meeting certain requirements can auto-publish. I also appreciate the option to customize the display of reviews on our site.

owner

My customers are also leaving reviews at a higher rate. I think it is from the wonderful email solution that is deployed.

Director

Easy to use and the team made our integration seamless. Very helpful throughout the merge of our current review data.

DIrector

Has been great and overall increased our sale conversions on the website.

Sr. Ecommerce Developer

Lack of customization of the Review Submission form. Time zone difference from their Support Team and our Office causes a 1+ day delay in communication typically.

It's very easy to use and the customer service is great.

E-commerce Sales

Customer support was very helpful in setting it up for me and answering all of my questions.I have seen an increase in sales since installing Okendo on my site.

So I have to pay an extra premium just to get them to sync. I already pay you both monthly why am I paying more.

Director of eCommerce & Digital Marketing

The excellent customer service and the usability of the back end system in Shopify.

Director of Digital Marketing

The app is really user friendly and we've greatly increased the amount of reviews that are on our site.

Head of Chocolate 

Great features and service for reasonable cost.

People seem to like Okendo to leave a review, well, nobody has made any negative comments. Okendo don't bother me like Yotpo did.

I'd like to integrate with Klaviyo but I am. Not at the stage that I can afford the power plan.

Customers respond to the review emails, we don't even have to offer them a discount. The review emails are easy for the customers to use & upload their own photos of the products.

Okendo screenshot: Okendo Reviews allows brands to capture product ratings, photos, and videos directly on-site, with customizable display options and moderation tools to manage authenticity and compliance.

Okendo screenshot: Okendo Loyalty provides customizable earning and redemption rules for purchases, reviews, referrals, and social actions. Brands can create unlimited tiers, set points expiry, and configure program design to align with their brand.

Okendo screenshot: Okendo Referrals enables brands to launch referral programs that trigger after purchase, survey, or review. Configurable rewards and automated workflows make it simple to acquire new customers through advocacy.

Okendo screenshot: Okendo Quizzes helps brands build interactive product recommendation quizzes. With flexible logic, integrations, and design options, quizzes capture zero-party data and provide personalized guidance to increase conversions.

Okendo screenshot: Okendo Surveys lets brands deploy surveys onsite, post-purchase, via email, or shareable links. Responses sync to customer profiles and connected tools, enabling actionable insights to optimize CX and marketing.

Okendo screenshot: Okendo provides hands-on support to help brands succeed at every stage. From dedicated onboarding to ongoing account management and 24/7 live chat, our team is invested in your long-term growth.

Freelancers

Large Enterprises

Mid Size Business

Small Business

Opinew boosts your Shopify store with reviews rich in UGC. The system allows businesses to send emails, SMS messages, and printed review invitations as well as the ability to import reviews in bulk from Amazon, AliExpress, and eBay. Easily customize widgets and emails to fit your branding while using the advanced analytics dashboard to take better decisions based on your customers' behaviors

Fera is a user-friendly eCommerce review app that lets you import, request, and display customer feedback, including photos and videos.

31Trace helps users track reviews using a consolidated dashboard. Teams can gain insights into books' performance, identify areas for improvement and engage with their readers. Teams can automate the book review tracking process from within a unified platform.

Loox is a full-featured product review tool that automates the collection of customer reviews, photos, and videos for brands of all sizes and shows them beautifully.

Activity Tracking

Alerts/Notifications

Customer Experience Management

Email Management

Engagement Tracking

Feedback Management

Monitoring

Reminders

Review Sharing

Search/Filter

SMS Messaging

Social Promotion

Website Integration

Loox

The reviews on our website provide excellent social proof that helps us to convert sales. The customer service team at Loox have been quick to respond and help us when we have reached out.

founer

Fantastic, easy to use software that does what you want it to do and looks good doing it.

Easy to integrate, good level of customization and good support if you need helps.

I love the new feature where a customer can do video reviews. I love that i can choose coupon codes for customers to give reviews.

Founder

Such a great tool so customers can review your producys.

Excellent experience with loox so far and will continue to use it.

Easy to use, easy for clients to use, i like being able to send emails quickly to clients.

THis app helped us build our reviews from zero to over 100. It's an attractive addition to our site and brings so much credibility to our products.

E-commerce Manager

It is easy to import genuine product reviews with photos for your Shopify store. To help set up social proof on your webstore and improve credibility and trust.

The email design function is quite limited and cannot personalise to business too much.

Okendo vs Loox Comparison (2026)

Okendo

Loox

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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