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Okendo Logo
Okendo

Review management software for businesses using Shopify

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Okendo Pricing, Features, Reviews and Alternatives

Okendo product overview

Price starts from

29

Per month

Other

What is Okendo?

Okendo is a review management software designed to help businesses using Shopify handle user-generated content (UGC), post customer reviews on websites or social media platforms, and collect actionable data about products to streamline decision-making processes for shoppers. Organizations can showcase review metadata with product page links to improve overall click-through rates (CTRs) and ranking across search results.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
FAQs/Forum
Email/Help Desk
Knowledge Base
Phone Support

Training options

Live Online
In Person
Documentation
Webinars
Videos

Okendo pricing information

Value for money

4.6

/5

148

Starting from

29

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Okendo features

Functionality

4.6

/5

148

Total features

26

3 categories

Most valued features by users

API
Third Party Integrations
Reporting & Statistics
Customizable Branding
Activity Dashboard
Widgets
Campaign Management
Data Import/Export

Functionality contenders

Okendo users reviews

Overall Rating

4.9

/5

148

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.28/10
Rating distribution

5

4

3

2

1

134

10

3

0

1

Pros
The amount of very positive reviews has been a boost not just to our marketing efforts but also affirms that we are doing a good job.
We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance.
Overall, the customer service was really, really good. It's been only a couple of weeks so far but very happy with the product and the customer service.
Cons
Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's most frustrating.
Lack of customization of the Review Submission form. Time zone difference from their Support Team and our Office causes a 1+ day delay in communication typically.
So I have to pay an extra premium just to get them to sync. I already pay you both monthly why am I paying more.

Overall rating contenders

Overall Rating

Highly highly recommend

Reviewed 2 years ago

Transcript

Cleo S.: I'm Cleo. I am Director of E-Commerce and Digital Marketing at a woman's wear company, and I...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Okendo for my reviews!

Reviewed 3 years ago

Service is top notch, integration is awesome, can't say enough good things!

Pros

It's a greatly automated email management tool that integrates with other platforms too.

Cons

I wish I could schedule reviews to be posted to social media accounts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Okendo Reviews

Reviewed 2 years ago

We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance. It just works

Pros

Okendo was easy to install on our website & add to our Google Shopping feed. Customers respond to the review emails, we don't even have to offer them a discount. The review emails are easy for the customers to use & upload their own photos of the products. Love that set-up wasn't complicated - it just works

Cons

Okendo just added reporting, a feature we appreciate now, but wasn't available when we launched. We'd love if Okendo would incorporate directly with Freshdesk - our customer service app

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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review

Reviewed 3 years ago
Pros

Ease of use and automatic review push feature.

Cons

limited features, can not connect reviews to google.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I chose Okendo to replace Yotpo

Reviewed 3 months ago

Having qualitative reviews helps a lot to reassure our new customers since we are a young brand ! Okendo is the best app to do so.

Pros

Okendo was very easy to implement, and the Okendo team was super friendly and helped set up the reviews the way we wanted to. We were able to customize very much the reviews, and the team understood perfectly what we wanted from the start. The commercial offer was very good and the value for money is great. I also like the fact that you can group products to maximize the number of reviews under one item. For me it is the best app for reviews !

Cons

There are not many things that I don't like, maybe it would be nice to be able to customize a little bit more the emails but that is it !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love it

Reviewed 3 years ago

Overall very happy with Okendo.

Pros

I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume.

Cons

I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team.

Okendo FAQs and common questions

Q. What type of pricing plans does Okendo offer?

Okendo has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Okendo?

Okendo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Okendo support?

Okendo supports the following languages:
English


Q. Does Okendo offer an API?

Yes, Okendo has an API available for use.


Q. What other apps does Okendo integrate with?

Okendo integrates with the following applications:
PageFly, Shopify Plus, Google Analytics 360, Smile.io, AfterShip, Shogun, Refersion, Afterpay, Signifyd, ShipBob, Nosto, CartHook, Searchspring, Bazaarvoice, Friendbuy, Klaviyo, LoyaltyLion, Google Ads, Meta for Business, Justuno, Gorgias, Omnisend, Linnworks, Shopify, Zendesk


Q. What level of support does Okendo offer?

Okendo offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support

Common Okendo comparisons

Okendo logo
ReviewTrackers logo
OkendovsReviewTrackers
Okendo logo
Yotpo logo
OkendovsYotpo
Okendo logo
GetMoreReviews logo
OkendovsGetMoreReviews
Okendo logo
Swell logo
OkendovsSwell

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