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Okendo Logo
Okendo
4.9
(174)

Write a review

Turn shoppers into Superfans.

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(0)

Okendo Pricing, Features, Reviews and Alternatives

Okendo product overview

Price starts from

19

Per month

Other

What is Okendo?

Okendo is the customer marketing platform that helps you drive revenue by turning shoppers into Superfans. Showcase high-impact social proof with Reviews, acquire more customers with Referrals, collect continuous customer insights with Surveys, drive conversions with Quizzes, and increase retention with Loyalty. Okendo covers the entire buying journey, empowering you to build stronger, long-lasting customer relationships that accelerate growth.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
FAQs/Forum
Email/Help Desk
Knowledge Base
Phone Support

Training options

Live Online
In Person
Documentation
Webinars
Videos

Okendo pricing information

Value for money

4.6

/5

174

Starting from

19

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Okendo features

Functionality

4.6

/5

174

Total features

27

3 categories

Most valued features by users

API
Third Party Integrations
Activity Dashboard
Customizable Branding
Reporting & Statistics
Campaign Management
Customizable Reports
Dashboard

Functionality contenders

Okendo users reviews

Overall Rating

4.9

/5

174

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

156

13

4

0

1

Pros
The amount of very positive reviews has been a boost not just to our marketing efforts but also affirms that we are doing a good job.
We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance.
Overall, the customer service was really, really good. It's been only a couple of weeks so far but very happy with the product and the customer service.
Cons
Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's most frustrating.
Lack of customization of the Review Submission form. Time zone difference from their Support Team and our Office causes a 1+ day delay in communication typically.
So I have to pay an extra premium just to get them to sync. I already pay you both monthly why am I paying more.

Overall rating contenders

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Cleo V.

Dir. of eCommerce

Retail, 11-50 employees

Review source

Overall Rating

Highly highly recommend

Reviewed 3 years ago

Transcript

Cleo S.: I'm Cleo. I am Director of E-Commerce and Digital Marketing at a woman's wear company, and I...

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Aaron Wayne L.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo Is Everything I Ever Wanted In A Customer Review App

Reviewed 5 years ago
Pros

I've used a handful of customer review apps, (Yotpo, Feefo, Stamped, Judge.me) and Okendo is by far my favorite. It's extremely easy to use, the user experience for submitting written reviews, plus video and images, is very well-designed. I have now implemented Okendo on 2 separate ecommerce sites, and we've been able to dramatically increase our review volume solely because of Okendo. For our products, giving customers the ability to review product attributes (taste, effectiveness, etc) means our customer reviews even more helpful to prospective customers. Customizing these attributes is extremely easy. The team at Okendo is also tremendously helpful and they do everything they can to make sure we are pleased. They have been one of the best support teams I've ever worked with.

Cons

Customizing certain things isn't always easy or accessible for non-dev users. Support has been helpful for resolving most issues. Rewards could be a little more advanced and customizable.

GS
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Gyve S.

Cosmetics, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo is pretty amazing

Reviewed 5 years ago

They were fast and amazing to work with. Best of all they did the migration, technical setup and integration for us for FREE while Yotpo, well they had us do it. When I said to YotPo I was leaving their response was just "Ok", lol...Highly recommend Okendo, they are hungry for business.

Pros

It's got a clean and simple interface unlike YotPo which is complicated and all over the place. They don't charge you based on the number of emails you send which Yotpo does and that just limits the number of reviews you can get which is not what you want when starting out with reviews. We got a special offer that matched YotPo's prices and helped our reviews grow massively. They also allow you to upload photos to reviews or ask questions. Also there is a lot more flexibility to make Okendo look like it's meant to be part of your site!

Cons

There is not much room to edit the emails look/feel, they are lacking some analytics tables that Yotpo has (although they integrate with google analytics now), and they don't have "you may also" like options for their emails which yotpo has. That said overall the pros definitely outweigh these cons.

KR
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Kate R.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

No reporting

Reviewed 5 years ago

Our rep is great, its also hard to get in touch when we are in different time zones though.

Pros

I like okendo, but I find it hard to customize and really understand if its effective given that there is no real dashboard.

Cons

I dont have any access to stats about customers using this deature, or the abikity to maek changes without a rep.

JR
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Joanna R.

Apparel & Fashion, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I love them so much!

Reviewed a year ago
Pros

We have been using Okendo for a couple years and it helps us get sales so easily. I love the photo option so users can submit photos.

Cons

Honestly nothing, I love it so far and it helps us make money.

ZL
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Zoe L.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to request and manage reviews

Reviewed 3 years ago
Pros

Always improving with new features, and extremely responsive customer service.

Cons

Newer than other options out there, so not as many integrations, but costs less.

Okendo FAQs

Q. What type of pricing plans does Okendo offer?

Okendo has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Okendo?

Okendo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Okendo support?

Okendo supports the following languages:
English


Q. Does Okendo offer an API?

Yes, Okendo has an API available for use.


Q. What other apps does Okendo integrate with?

Okendo integrates with the following applications:
PageFly, Shopify Plus, Google Analytics 360, Smile.io, AfterShip, Shogun, Refersion, Recharge, Afterpay, Signifyd, ShipBob, Nosto, CartHook, Searchspring, Bazaarvoice, Friendbuy, Klaviyo, LoyaltyLion, Google Ads, Meta for Business, Justuno, Gorgias, Omnisend, Sezzle, Linnworks, Shopify, Zendesk Suite


Q. What level of support does Okendo offer?

Okendo offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support

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