Okendo vs rater8

Trustpilot

Birdeye

Podium

Yotpo

SocialClimb

Feefo

Compare Okendo and rater8 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Yotpo is an eCommerce marketing platform that helps brands collect and showcase customer reviews, ratings, and photos throughout the buyer journey. The solution enables businesses to leverage user-generated content to build trust, increase social proof, and drive sales through strategic placement at key conversion points across their websites. Yotpo integrates with major eCommerce platforms and includes features like AI-optimized review requests and SEO enhancement tools.

A customer review management tool that brings businesses and consumers together through reviews.

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys.

Activity Dashboard

Campaign Management

Customer Profiles

Customer Surveys

Customizable Branding

Customizable Reports

Dashboard

Data Import/Export

Email Reminders

Loyalty Program

Multi-Channel Campaigns

Multi-Channel Marketing

Negative Feedback Management

Performance Metrics

Ratings/Reviews

Referral Tracking

Reporting & Statistics

Response Management

Review Badge Management

Review Monitoring

Review Notification

Review Request

Rewards Management

Sentiment Analysis

Social Media Integration

Social Sharing

Third-Party Integrations

Widgets

Okendo

Linux

Web-based

Windows

Managing Director

The amount of very positive reviews has been a boost not just to our marketing efforts but also affirms that we are doing a good job.

Marketing

We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance.

VP Digital

Overall, the customer service was really, really good. It's been only a couple of weeks so far but very happy with the product and the customer service.

Proprietor

Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's most frustrating.

Sr Digital Marketing Specialist

The setting options are also very useful so that reviews meeting certain requirements can auto-publish. I also appreciate the option to customize the display of reviews on our site.

owner

My customers are also leaving reviews at a higher rate. I think it is from the wonderful email solution that is deployed.

Director

Easy to use and the team made our integration seamless. Very helpful throughout the merge of our current review data.

DIrector

Has been great and overall increased our sale conversions on the website.

Sr. Ecommerce Developer

Lack of customization of the Review Submission form. Time zone difference from their Support Team and our Office causes a 1+ day delay in communication typically.

It's very easy to use and the customer service is great.

E-commerce Sales

Customer support was very helpful in setting it up for me and answering all of my questions.I have seen an increase in sales since installing Okendo on my site.

So I have to pay an extra premium just to get them to sync. I already pay you both monthly why am I paying more.

Director of eCommerce & Digital Marketing

The excellent customer service and the usability of the back end system in Shopify.

Director of Digital Marketing

The app is really user friendly and we've greatly increased the amount of reviews that are on our site.

Head of Chocolate 

Great features and service for reasonable cost.

People seem to like Okendo to leave a review, well, nobody has made any negative comments. Okendo don't bother me like Yotpo did.

I'd like to integrate with Klaviyo but I am. Not at the stage that I can afford the power plan.

Customers respond to the review emails, we don't even have to offer them a discount. The review emails are easy for the customers to use & upload their own photos of the products.

Okendo screenshot: Okendo Reviews allows brands to capture product ratings, photos, and videos directly on-site, with customizable display options and moderation tools to manage authenticity and compliance.

Okendo screenshot: Okendo Loyalty provides customizable earning and redemption rules for purchases, reviews, referrals, and social actions. Brands can create unlimited tiers, set points expiry, and configure program design to align with their brand.

Okendo screenshot: Okendo Referrals enables brands to launch referral programs that trigger after purchase, survey, or review. Configurable rewards and automated workflows make it simple to acquire new customers through advocacy.

Okendo screenshot: Okendo Quizzes helps brands build interactive product recommendation quizzes. With flexible logic, integrations, and design options, quizzes capture zero-party data and provide personalized guidance to increase conversions.

Okendo screenshot: Okendo Surveys lets brands deploy surveys onsite, post-purchase, via email, or shareable links. Responses sync to customer profiles and connected tools, enabling actionable insights to optimize CX and marketing.

Okendo screenshot: Okendo provides hands-on support to help brands succeed at every stage. From dedicated onboarding to ongoing account management and 24/7 live chat, our team is invested in your long-term growth.

Freelancers

Large Enterprises

Mid Size Business

Small Business

SocialClimb's platform helps doctors, medical practices, and hospital service lines grow their business by taking charge of their online presence, sending ads targeted to the right patients, and measuring marketing campaign patient acquisition costs.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

AI/Machine Learning

Alerts/Notifications

Customer Experience Management

Customizable Templates

Feedback Management

HIPAA Compliant

Monitoring

Multi-Location

Patient Engagement

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Review Sharing

Search/Filter

SEO Management

Social Promotion

Survey/Poll Management

Surveys & Feedback

Template Management

Visual Analytics

Workflow Management

rater8

General Manager

Super easy integration, friendly and helpful onboarding and customer experience staff, and knowledgeable guidance on recommendations for our reputation management strategy.

Administrative Assistant

It's easy to use, and our account manager, [SENSITIVE CONTENT], is always on it. We have had such a wonderful experience with this interface and would absolutely recommend.

Director of Marketing

Their quarterly support calls are organized and essential to helping me understand all the moving parts of Rater8 and their best practice recommendations are always welcome.

Physician

Rater8 has been fantastic in helping me learn from patients n and I can improve my practice.

Administrator

The customer support and education online reputation is wonderful. We took a conservative approach to year 1 and are excited to advance a bit more in year 2.

Rater8 offers excellent support. When I have a question or suggestion for product development they are always very helpful and some of those wish list items are now features.

Clinic Manager 

The software is very user friendly. The reports are easy to read and the customization options are great.

Sales Manager

My team and I love the easily accessible dashboard, the low rating alerts and their willingness to always listen to any and all suggestions we present.

EMR Project Manager

We liked how in depth the analysis of profile management and review tracking was from the very start. As we have worked with Rater8, we have found that the customer service is excellent.

It has been a great investment and the impact has been significant compared to other programs.

Administrator 

One of the best things about this software was the ease of integration.

Practice Administrator

Ease of use, price, customer support, quarterly check-in calls. The company gives us great ideas on how to improve our on-line presence.

Marketing Director

I've appreciated how well designed it is, the quick responsiveness when running reports, the options for seeing numerous data sets, and the excellent support I've received from the Rater8 team.

Business Director

The terminology is a bit confusing at times and some of the KPIs require explanation that isn't intuitive.

We have not yet come across any features that we feel are missing; there are far more features than we think we would ever use and the list of updates sometimes gets a bit daunting.

Sometimes I forget to send the file over to Rate8, I try to send a week at a time.

Practice Manager

If there are times we have consistent negative feedback, we can address the issue internally, in a timely manner.

Review Manager 

RATER8 modified their product to fit our Dumpster rental business very  quickly and efficiently.

rater8 screenshot: rater8's centralized dashboard pulls in every review from each listing, so you can monitor and respond from one place.

rater8 screenshot: Understand your net promoter score, ratings distribution, benchmark analysis, and more with rater8's data visualizations.

rater8 screenshot: rater8's Verified Reviews listings appear in generative AI results and local search results, giving patients even more opportunities to find your providers.

Okendo vs rater8 Comparison (2026)

Okendo

rater8

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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