Olark vs Intercom

Zendesk Suite

Freshdesk

LiveChat

Tidio

Drift

Freshchat

Compare Olark and Intercom based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Activity Dashboard

Autoresponders

Canned Responses

Chat/Messaging

Collaboration Tools

Customizable Branding

File Sharing

Geotargeting

Interaction Tracking

Mobile Access

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Screen Sharing

Search/Filter

Single Sign On

Surveys & Feedback

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Olark

Android

Linux

Web-based

Windows

iPad

iPhone

Technical Support Specialist

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

Developer

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Consultor SOA

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Marketing Consultant

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.

E communications specialist

The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.

communications and events coordinator

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

Software Developer

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Administrator

When cookies disable chat not working. That Is a littel problem.

Senior Project Manager

When my friend had his startup, I shared my experience with him and advised to use olark as a live chat too. As far as I know, he also liked the results, so you may want to try it out yourself.

Regional Account Executive

It's super simple to use, is very reliable, and doesn't crash. They have a very responsive support team as well.

Sr. Product Manager

Great and super easy to setup for small business.

Digital Marketing Manager

Great and reliable live chat provider for businesses.

Improves your customer retention. Helps you to react to clients requests quickly.

We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Social Media Coordinator

I like how easy Olark makes chatting with customers. This streamlines most of the assistance procedures we provide to customers.

Event Coordinator

It is just so incredibly easy to use. It's so easy to train others on.

Sales Development Representative

The functionality is limited, they do not have custom bots and automated playbooks.

Associate Community Manager

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint.

Olark screenshot: Add accessible, secure, and privacy-aware chat in seconds.

Olark screenshot: Create more opportunities. Capture more leads. Build relationships.

Olark screenshot: Keep track of important conversations with transcripts

Olark screenshot: Chat from desktop or reply on the fly with our mobile app.

Olark screenshot: Collect feedback from every chat.

Olark screenshot: Listen, learn, and improve with every chat.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

2-Way Messaging

A/B Testing

Access Controls/Permissions

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Appointment Management

Asynchronous Learning

Audience Targeting

Automated Responses

Automated Routing

Batch Communications

Behavior Tracking

Blended Learning

Campaign Analytics

Campaign Management

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Catalog Management

CES Survey Structure

Chatbot

Click Tracking

Client Management

Code-free Development

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

CSAT Survey Structure

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Data Visualization

Drag & Drop

Drag & Drop Editor

Drip Campaigns

Dynamic Content

Email Automation

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Employee Onboarding

Engagement Tracking

Event Triggered Actions

Feedback Management

For Sales/Marketing

For Startups

Help Desk Management

Human Handover

In-App Training

Inbox Management

Incident Management

Interactive Content

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Lead Verification/Validation

List Management

Live Chat

Macros/Templated Responses

Marketing Automation

Intercom

Knowledge Manager

I took over managing our company's Fin (Intercom's AI agent for chat support) in January 2024. It's been fun improving our content and customer support to boost our resolution rate.

Principal Software Engineer

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Head of Marketing 

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.

This has been a great product for communicating things to our users. Easy to use and has a great support team.

Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.

Customer Success Executive

We have stuck with intercom for 4 years at this point and no plans to leave.

Professional Services

Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.

Olark vs Intercom Comparison (2026)

Olark vs Intercom Comparison (2026)

Olark

Intercom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives