Olark live chat vs Intercom Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Keith Baumwald

Not My 1st Choice

2018-12-16

Tried it out, wasn't impressed, went back to Intercom.

Pros

Olark doesn't offer anything compelling that their bazillion competitors don't also have available and given the additional features Intercom and Drift have - there's no compelling reason to use Olark.

Cons

It lacks a lot of additional features available in other SAAS products on the market.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
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Gourav Mahendra

Just started loving the real-time chat

2019-03-30

We're looking for Whatsapp business alternative and guess what? We found Olark. Secondly, the pre-filed chat help us in getting the genuine feedback.

Pros

Belive it or not the real-time chat is heart and soul of the Olark. We features we really like the color customization as we changed it to Red color to match with out website.

Cons

We wish they too have more native integrations rather the Zapier ones as available in Intercom. And ability to connect Telegram, Twitter and Facebook to continue the chat further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Davide Bruneri

Good Tool if you can use their API properly

2017-01-13

Olark is a cheaper alternative to Intercom or more design oriented chat tools, works good and the interface altough not the fluidest does its job.

Pros

ease of use support

Cons

API Design

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Olark live chat

Intercom still leads the market

Source: Capterra
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