Olark vs Smartsupp

Zendesk Suite

LiveChat

Intercom

tawk.to

Freshchat

JivoChat

Compare Olark and Smartsupp based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Activity Dashboard

Autoresponders

Canned Responses

Chat/Messaging

Collaboration Tools

Customizable Branding

File Sharing

Geotargeting

Interaction Tracking

Mobile Access

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Screen Sharing

Search/Filter

Single Sign On

Surveys & Feedback

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Olark

Android

Linux

Web-based

Windows

iPad

iPhone

Technical Support Specialist

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

Developer

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Consultor SOA

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Marketing Consultant

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.

E communications specialist

The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.

communications and events coordinator

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

Software Developer

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Administrator

When cookies disable chat not working. That Is a littel problem.

Senior Project Manager

When my friend had his startup, I shared my experience with him and advised to use olark as a live chat too. As far as I know, he also liked the results, so you may want to try it out yourself.

Regional Account Executive

It's super simple to use, is very reliable, and doesn't crash. They have a very responsive support team as well.

Sr. Product Manager

Great and super easy to setup for small business.

Digital Marketing Manager

Great and reliable live chat provider for businesses.

Improves your customer retention. Helps you to react to clients requests quickly.

We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Social Media Coordinator

I like how easy Olark makes chatting with customers. This streamlines most of the assistance procedures we provide to customers.

Event Coordinator

It is just so incredibly easy to use. It's so easy to train others on.

Sales Development Representative

The functionality is limited, they do not have custom bots and automated playbooks.

Associate Community Manager

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint.

Olark screenshot: Add accessible, secure, and privacy-aware chat in seconds.

Olark screenshot: Create more opportunities. Capture more leads. Build relationships.

Olark screenshot: Keep track of important conversations with transcripts

Olark screenshot: Chat from desktop or reply on the fly with our mobile app.

Olark screenshot: Collect feedback from every chat.

Olark screenshot: Listen, learn, and improve with every chat.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more

Drive your online sales through conversations. Smartsupp is your personal online shopping assistant combining live chat, chatbots, and video recordings. As one of the most popular live chat solutions, we help 50,000 active webshops of all sizes worldwide turn website visitors into loyal customers.

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Automated Responses

Automated Routing

Chatbot

Code-free Development

Communication Management

Contact Management

Conversation Intelligence

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customizable Templates

Dashboard

Drag & Drop

Event Triggered Actions

For Sales/Marketing

Knowledge Base Management

Lead Capture

Lead Qualification

Live Chat

Multi-Language

Natural Language Processing

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Queue Management

Real-time Conversations

Real-Time Reporting

Reporting & Statistics

Role-Based Permissions

Routing

Self Service Portal

Social Media Integration

Support Ticket Management

Tagging

Visual Analytics

Website Integration

Widgets

Smartsupp

Technical support

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

I've had problems with the mobile app. Conversations were not popping and I was losing chats.

I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.

Marketing Manager

Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.

Director

Useful tool - generated a couple of useful leads in the last month. Good for regular customer.

The inability to contact customers when a chat has been lost.

Sale

The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.

Founder

It was easy to embed on my website and super easy to use.

Vice President

Awesome experience overall and well worth the cost.

Director of Product Management

It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.

Besitzer

Easy integration- reliable- functionality is great.

IT Specialist

I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.

Businessman

Chat is online after signing out. This can create a negative impression for customers.

Great software to communication with customers.

Consultant and software developer

For me, SumUp is the ideal solution for occasional payment processing. I recently received a payment card, thanks to which I will be able to use money from received payments very quickly.

Olark vs Smartsupp Comparison (2026)

Olark

Smartsupp

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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