Olark vs Smartsupp

Zendesk Suite

LiveChat

Intercom

tawk.to

Freshchat

JivoChat

Compare Olark and Smartsupp based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

WhatsApp

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Activity Dashboard

Autoresponders

Canned Responses

Chat/Messaging

Collaboration Tools

Customizable Branding

File Sharing

Geotargeting

Interaction Tracking

Mobile Access

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Screen Sharing

Search/Filter

Single Sign On

Surveys & Feedback

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Most reviewers indicate Olark offers good value for money, especially for small teams, and they appreciate its affordable, flexible pricing. However, some users report costs rise quickly for growing teams, and they find the pricing structure inconvenient.

Value for money

Reviews for Olark come from a wide variety of industries, including computer software (14% of reviewers), retail (10%), and information technology and services (6%). The most frequent use case for Olark cited by reviewers is live chat (100% of reviewers).

Proprietary

Olark

Web-based

Windows

Android

Linux

iPad

iPhone

Chromebook

Olark Pro

Client Care Representative

It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.

Project Manager

Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market

This has been a long journey that keeps evolving and maturing with constant feedback and teamwork

Marketing Director

It's cheap and serves a purpose when you're a start-up trying to save money.

telecommunications computer technician

Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales.

Sales Development Manager

Chats came through in real-time and there were no specific disruptions and it did the job we needed it to connect with website visitors.

Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.

Organizator

The interface's colors can be frustrating.

Not good analys and didn't like the chat module.

Google Workspace Consultant

Olark worked consistently well, no issues whatsoever, it got the job done as I was working within the Customer Care Deparment of my company.

I recall as well it didn0t have a high contrast option.

Executive Assistant

It would be nice to utilize the program on a smartphone, but in my experience, this isn't possible.

Sr. Product Manager

They should add more data/reporting metrics from manager perspective.

I would like a summarized list of things customers asked and rep was not able to provide with.

Systems Administrator

Since we have a large inventory implementation was difficult and took a long time.  

Sr. Analyst

I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done.

Owner

Overall Olark is a useful tool to have for any online store

E-manager

Very nice way to chat with your customers.

This point of sale software was very easy to use in our lounge.  

Regional Account Executive

It's super simple to use, is very reliable, and doesn't crash.

As I mentioned, its easy to use and quick to setup software.

Chat Customer Support

Pricing

User Interface

Mobile Compatibility

Integrations

Bugs and Issues

Setup

Customer Support

Options and Shortcuts

Reporting

Small Business

Large Enterprises

Mid-size Business

Freelancers

Most reviewers indicate that Olark offers good value for money, especially for small teams and solo operators who appreciate its affordability and straightforward pricing plans. They find the free trial and free tier useful for getting started, though the free version includes Olark branding. Users say the paid plans provide a solid mix of features at a reasonable cost, making it easy for lean support teams or startups to look more professional without a significant investment. Some reviewers appreciate the flexibility of month-to-month billing and the ability to add operators as needed. They feel Olark is cost-effective, easy to use, and delivers a high quality-to-price ratio.

However, some users report that costs can increase quickly, particularly for growing teams, as Olark charges per user or per seat. They mention that managing multiple sites can become expensive and that the pricing structure—requiring purchases in set user increments—can be inconvenient. Some reviewers feel Olark is less competitive for small businesses or those with limited budgets, especially compared to free alternatives. A few users say the lack of shared seats and higher white-label pricing are drawbacks when considering overall value for money.

Tidio

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Automated Responses

Automated Routing

Chatbot

Code-free Development

Communication Management

Contact Management

Conversation Intelligence

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customizable Templates

Dashboard

Drag & Drop

Event Triggered Actions

For Sales/Marketing

Knowledge Base Management

Lead Capture

Lead Qualification

Live Chat

Multi-Language

Natural Language Processing

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Queue Management

Real-time Conversations

Real-Time Reporting

Reporting & Statistics

Role-Based Permissions

Routing

Self Service Portal

Social Media Integration

Support Ticket Management

Tagging

Visual Analytics

Website Integration

Widgets

Most reviewers indicate that Smartsupp delivers strong value for money, especially praising the generous free plan and affordable paid options. However, some users report that recent price increases and locked features limit accessibility for certain businesses.

Reviews for Smartsupp come from a wide variety of industries, including retail (9% of reviewers), information technology and services (6%), and internet (5%). The most frequent use case for Smartsupp cited by reviewers is live chat (83% of reviewers).

Smartsupp

Free

Solo

Plus

Expert

Ultimate

Co-Owner

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease,  to find easily videos, tips and help for the product.

Marketing Manager

It is great the possibility to create tags and manage de information from customers.

Senior System Administrator

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

Brand Manager

Simple UI and Multilangual configuration for webside

Desktop Support Analyst

Lack of offline access is the only slight issue that the vendor should fix.

Front-end-developper

I like how the Smartsupp shows me in real time the active customers on my website so I can chat with them and their navigation history.

Owner/Innkeeper

It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system.  

marketing director

I like that i can chat in live with my costumers.

The customers also find it easy and usefull to fill out the forms and chat with the staff.

chargé des ressources humaines

I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

Project manager

It is a simple, modern and great tool for customer care.

I like that you can close a sale on the go

Support - I'd like real time support and a solution to my AMEX card not working since it works everywhere else and they told me that I can use AMEX but mine doesn't work.

Customer Support Agent

On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.

Clear statistics and simple implementation

Not many people on the website use the feature, but when they do it's always been great to have.

Poet

the way this app is so awesome in design and scope!

Sales Manager

l ike in smartsupp is that chat is divided into 4 parts:  all, primary, new and mine.

They have raised the price several times in recent years

During the period we ran on the free version, we were missing the premium features essential for basic functionality.

Manager

It fulfils everything we need, the system is constantly evolving and the developers respond to the client's wishes.

Director

Live view allows me to see a good live view of vosotors

Head Manager

I find the questions/answers shortcuts a perfect way to simplify communication with my clients

Research consultant

However, i could subscribe for 1years if their monthly cost is reduced to 10$

Olark vs Smartsupp Comparison (2026)

Olark

Smartsupp

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives