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Smartsupp

4.7
(340)

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Smartsupp–Live Chat, Chatbots, and Video Recordings

(52)

Smartsupp Pricing, Features, Reviews and Alternatives

Smartsupp FAQs

Q. What type of pricing plans does Smartsupp offer?

Smartsupp has the following pricing plans:
Starting from: $22.50
Pricing model: Free
Free Trial: Available

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Q. Who are the typical users of Smartsupp?

Smartsupp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Smartsupp support?

Smartsupp supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

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Q. Does Smartsupp support mobile devices?

Smartsupp supports the following devices:
Android, iPad, iPhone

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Q. Does Smartsupp offer an API?

Yes, Smartsupp has an API available for use.

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Q. What other apps does Smartsupp integrate with?

Smartsupp integrates with the following applications:
Wix, OpenCart, Drupal, Adobe Commerce, WooCommerce, Google Analytics 360, PrestaShop, Instapage, Shoplo, Unbounce, QuickSilk, WordPress, Jimdo, CS-Cart Store Builder, Squarespace, Weebly, Joomla, WiziShop, Lightspeed Retail, BigCommerce, Shopify

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Q. What level of support does Smartsupp offer?

Smartsupp offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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Smartsupp product overview

Price starts from

22.50

Flat Rate

What is Smartsupp?

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.

Key benefits of using Smartsupp

  • The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop

  • Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.

  • The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.

  • GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws

  • Powerful API for advanced customization (chat box design, visitor identification and more)
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Documentation
    Live Online
    In Person
    Webinars
    Videos

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    Why am I seeing this?

    Smartsupp pricing information

    Value for money

    4.4

    /5

    340

    Starting from

    22.50

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Smartsupp features

    Functionality

    4.4

    /5

    340

    Total features

    65

    8 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Customizable Branding
    Activity Dashboard
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    Smartsupp users reviews

    Overall Rating

    4.7

    /5

    340

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.71/10
    Rating distribution

    5

    4

    3

    2

    1

    245

    79

    12

    2

    2

    Pros
    I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
    I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
    I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
    Cons
    I've had problems with the mobile app. Conversations were not popping and I was losing chats.
    The inability to contact customers when a chat has been lost.
    Chat is online after signing out. This can create a negative impression for customers.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Michael N.

    Computer Software, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Best Live Chat System!

    Reviewed 5 years ago

    We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future!

    Pros

    Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation

    Cons

    Nothing - everything seems to tick the right boxes.

    Vendor response

    Hello Michael, thank you for being our valued customer.

    AM
    AvatarImg

    Anthony M.

    Management Consulting, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    ICC review

    Reviewed 3 years ago

    I’ve been able to secure more business using this tool. The value is definitely there

    Pros

    This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

    Cons

    Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

    PB
    AvatarImg

    Phil B.

    Retail, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Absolute con merchants

    Reviewed 5 months ago

    The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

    Pros

    We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

    Cons

    Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

    PK
    AvatarImg

    Patrick K.

    Consumer Goods, 1-10 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    recommendable live chat at high price

    Reviewed 4 months ago
    Pros

    - easy integration- reliable- functionality is great

    Cons

    - price for standart version for small enterprise. free chat is not nice to use.

    MM
    AvatarImg

    Mansour M.

    Internet, self-employed

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Cost effective?

    Reviewed 3 years ago
    Pros

    the setup is quite easy and the dashboard is intuitive.

    Cons

    120 dollars a year is still quite a cost

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