Smartsupp Pricing, Features, Reviews & Alternatives

Smartsupp

Smartsupp is Free Live Chat with visitor recording

4.66/5 (254 reviews)

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Smartsupp overview

What is Smartsupp?

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.

We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.

Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.
www.smartsupp.com

Pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Danish, Spanish, Czech, Italian and 6 other languages, Polish, Russian, Dutch, Hungarian, French, German
Smartsupp screenshot: Smartsupp dashboard conversationSmartsupp screenshot: Smartsupp visitor listSmartsupp screenshot: Smartsupp chat widgetSmartsupp screenshot: Smartsupp mobile apps

Smartsupp user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.8
  4.5
Luca N.

GREAT WEB CHAT

Used daily for 1-2 years
Reviewed 2019-10-04
Review Source: Capterra

We have been with them for 2 years and the service satisfies us.

Pros
Low prices, good customer support, video recording on the site.

Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp


Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Krystian P.

3 in 1 program - it's great if it's possible with you

Used weekly for 1-2 years
Reviewed 2019-09-08
Review Source: Capterra

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons
Everything is fine and I have no objections to the program and its work.

Response from Smartsupp


Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ramunas P.

Best chat platform that we are used.

Used daily for less than 6 months
Reviewed 2021-04-13
Review Source: Capterra

we have used other chat platforms, TIDIO CHAT, Freshchat, in your software we very like evaluation after chat. Client like to evaluate, and we happy, that this evaluation option are with standart plan.

Pros
platform works perfectly, encourages visitors to write any message. For the client very usable tools.

Cons
I like the the simplicity, easy to configurate chatbot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maros P.

Unreliable

Used daily for 2+ years
Reviewed 2020-10-28
Review Source: Capterra

Great when it works Constant uncommunicated changes to how stuff works

Pros
Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

Cons
Unreliable Rigid and hard to adjust behavior

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ondrej Š.

Very useful for reporting and analytics, overall great experience when compared to competition

Used daily for 1-2 years
Reviewed 2021-03-15
Review Source: Capterra

I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.

Pros
Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

Cons
I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Smartsupp pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

Smartsupp features

API
Activity Dashboard
Alerts / Escalation
Chat/Messaging
Customizable Branding
Knowledge Base Management
Live Chat
Mobile Access
Queue Management
Reporting & Statistics
Reporting/Analytics
Surveys & Feedback
Third Party Integrations

Alerts/Notifications (160 other apps)
Call Center Management (141 other apps)
Email Management (151 other apps)
Multi-Channel Communication (190 other apps)
Real-Time Chat (142 other apps)
Self Service Portal (157 other apps)
Support Ticket Management (141 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Smartsupp

Benefits

Answer visitors' questions instantly
Improve customer loyalty
Understand the behavior of your customers
Powerful API for advanced customization (chat box design, visitor identification and more)
Access to videos with actual movement of every visitor on your website