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Smartsupp Pricing, Features, Reviews and Alternatives

Smartsupp product overview

Price starts from

22.50

Per month

What is Smartsupp?

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Key benefits of using Smartsupp

  • The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop

  • Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.

  • The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.

  • GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws

  • Powerful API for advanced customization (chat box design, visitor identification and more)
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Documentation
    Live Online

    Smartsupp pricing information

    Value for money

    4.5

    /5

    260

    Starting from

    22.50

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Smartsupp features

    Functionality

    4.4

    /5

    260

    Total features

    26

    2 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Customizable Branding
    Live Chat
    Activity Dashboard

    Functionality contenders

    Smartsupp users reviews

    Overall Rating

    4.7

    /5

    260

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.82/10
    Rating distribution

    5

    4

    3

    2

    1

    186

    63

    9

    1

    1

    Pros
    I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

    HT

    Hynek T.

    I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.

    MD

    Matthew D.

    I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.

    BD

    Beauty D.

    Cons
    I've had problems with the mobile app. Conversations were not popping and I was losing chats.

    CU

    Carlos U.

    The inability to contact customers when a chat has been lost.

    AG

    Antonio G.

    Chat is online after signing out. This can create a negative impression for customers.

    PH

    Petr H.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    GREAT WEB CHAT

    Reviewed 3 years ago

    We have been with them for 2 years and the service satisfies us.

    Pros

    Low prices, good customer support, video recording on the site.

    Cons

    Missing the possibility to send attachments or more integration with the cms (example prestashop)

    Vendor response

    Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    3 in 1 program - it's great if it's possible with you

    Reviewed 3 years ago

    The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

    Pros

    I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

    Cons

    Everything is fine and I have no objections to the program and its work.

    Vendor response

    Hello, Krystian, thank you very much for your positive review! Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links. Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/. Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Unreliable

    Reviewed 2 years ago

    Great when it works Constant uncommunicated changes to how stuff works

    Pros

    Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

    Cons

    Unreliable Rigid and hard to adjust behavior

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simple way to interact with customers

    Reviewed 3 months ago
    Pros

    Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy. It is also easy to have it in different countries and settings arent complicated at all. There is also a free mode for 1 website so you can try it for free for many weeks!

    Cons

    To have connection with API or export data you need the PRO Version if you really want to go deep with your stats/data of customers

    Vendor response

    Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Fantastic live chat service

    Reviewed 9 months ago

    We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

    Pros

    Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

    Cons

    Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

    Vendor response

    Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at support@smartsupp.com. We'll be happy to hear from you. Have a great day!

    Smartsupp FAQs and common questions

    Q. What type of pricing plans does Smartsupp offer?

    Smartsupp has the following pricing plans:
    Starting from: $22.50/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Smartsupp?

    Smartsupp has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Smartsupp support?

    Smartsupp supports the following languages:
    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish


    Q. Does Smartsupp support mobile devices?

    Smartsupp supports the following devices:
    Android, iPad, iPhone


    Q. Does Smartsupp offer an API?

    Yes, Smartsupp has an API available for use.


    Q. What other apps does Smartsupp integrate with?

    Smartsupp integrates with the following applications:
    Wix, OpenCart, Drupal, Adobe Commerce, WooCommerce, Google Analytics 360, PrestaShop, Instapage, Shoplo, Unbounce, QuickSilk, WordPress, Jimdo, CS-Cart, Squarespace, Weebly, Joomla, WiziShop, Lightspeed Retail, BigCommerce, Shopify


    Q. What level of support does Smartsupp offer?

    Smartsupp offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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