Smartsupp Live Chat Pricing, Features, Reviews & Comparison of Alternatives

Smartsupp Live Chat

Smartsupp is Free Live Chat with visitor recording

4.68/5 (221 reviews)

Smartsupp Live Chat overview

What is Smartsupp Live Chat?

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.

We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.

Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Czech, Danish, Dutch, French and 6 other languages, German, Hungarian, Italian, Polish, Russian, Spanish
Smartsupp Live Chat screenshot: Smartsupp dashboard conversationSmartsupp Live Chat screenshot: Smartsupp visitor listSmartsupp Live Chat screenshot: Smartsupp chat widgetSmartsupp Live Chat screenshot: Smartsupp mobile apps

Smartsupp Live Chat reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.8
  4.6
Luca Nardi

GREAT WEB CHAT

Used daily for 1-2 years
Reviewed 2019-10-04
Review Source: Capterra

We have been with them for 2 years and the service satisfies us.

Pros
Low prices, good customer support, video recording on the site.

Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp


Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Krystian Prucnel

3 in 1 program - it's great if it's possible with you

Used weekly for 1-2 years
Reviewed 2019-09-08
Review Source: Capterra

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons
Everything is fine and I have no objections to the program and its work.

Response from Smartsupp


Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Inês Santos

Very Good! Totally Recommend

Used daily for free trial
Reviewed 2020-06-30
Review Source: Capterra

It was very easy to install at our website, in one day is was completely functional. Also is very easy to use and to adapt to the image & communication of our business

Pros
The automatic and personalized messages, and the shortcuts messages.

Cons
The free version doesn't have the automatic messages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Gianni Odorisio

the customer does not know if I am responding

Used daily for 6-12 months
Reviewed 2019-10-09
Review Source: Capterra

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

Pros
simplicity, price, application on smartphone

Cons
customers leave quickly. if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Response from Smartsupp


Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).

Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.

If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Zdenek Lunak

Smartsupp - easy and useful

Used daily for 2+ years
Reviewed 2020-04-15
Review Source: Capterra

Pros
We really appreciate the simple environment of the software. It is easy to work with it and very useful in communication weith our clients and customers.

Cons
We do not see any cons of Smartsupp software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Smartsupp Live Chat pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

Smartsupp Live Chat features

API
Activity Dashboard
Chat
Customizable Branding
Instant Messaging
Knowledge Base Management
Real Time Monitoring
Reporting & Statistics
Third Party Integration

Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Email Integration (103 other apps)
Monitoring (111 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)
Workflow Management (83 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Smartsupp Live Chat

Key features of Smartsupp Live Chat

  • API
  • Agent rating
  • Automatic messages
  • Detailed visitor info
  • Google Analytics connection
  • Groups
  • Local support
  • Mobile apps integration (XMPP - Jabber)
  • Multi-language & multi-design chat box
  • Offline form
  • Shortcuts
  • Shot of Slivovica
  • Statistics
  • Third party integration
  • Unlimited websites
  • Visitor recording
  • Web dashboard
  • iOS/Android App
View All Features

Benefits

Answer visitors' questions instantly
Improve customer loyalty
Understand the behavior of your customers
Powerful API for advanced customization (chat box design, visitor identification and more)
Access to videos with actual movement of every visitor on your website