We have been with them for 2 years and the service satisfies us.
Pros
Low prices, good customer support, video recording on the site.
Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
Rating breakdown
Likelihood to recommend: 8/10
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Cons
Everything is fine and I have no objections to the program and its work.
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
Rating breakdown
Likelihood to recommend: 10/10
we have used other chat platforms, TIDIO CHAT, Freshchat, in your software we very like evaluation after chat. Client like to evaluate, and we happy, that this evaluation option are with standart plan.
Pros
platform works perfectly, encourages visitors to write any message. For the client very usable tools.
Cons
I like the the simplicity, easy to configurate chatbot.
Rating breakdown
Likelihood to recommend: 10/10
Great when it works Constant uncommunicated changes to how stuff works
Pros
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Cons
Unreliable
Rigid and hard to adjust behavior
Rating breakdown
Likelihood to recommend: 0/10
I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.
Pros
Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.
Cons
I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.
Rating breakdown
Likelihood to recommend: 10/10
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