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Smartsupp
Smartsupp–Live Chat, Chatbots, and Video Recordings
(52)
Smartsupp Pricing, Features, Reviews and Alternatives
Smartsupp FAQs
Q. Who are the typical users of Smartsupp?
Q. What languages does Smartsupp support?
Q. Does Smartsupp support mobile devices?
Q. What other apps does Smartsupp integrate with?
Smartsupp product overview
What is Smartsupp?
Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.
Key benefits of using Smartsupp
Typical customers
Platforms supported
Support options
Training options
Not sure about Smartsupp? Compare it with a popular alternative
Starting from
22.50
Flat Rate
Starting from
No pricing info
Smartsupp pricing information
Smartsupp features
Functionality
4.4
/5
340
Total features
65
8 categories
Most valued features by users
Functionality contenders
Smartsupp users reviews
Overall Rating
4.7
/5
340
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.71/10
245
79
12
2
2
Overall rating contenders
Michael N.
Computer Software, 1-10 employees
Used daily for 1-2 years
Review source
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We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future!
Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation
Nothing - everything seems to tick the right boxes.
Hello Michael, thank you for being our valued customer.
Anthony M.
Management Consulting, 1-10 employees
Used daily for less than 6 months
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I’ve been able to secure more business using this tool. The value is definitely there
This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time
Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.
Phil B.
Retail, 1-10 employees
Used daily for 2+ years
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The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS
We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS
Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS
Patrick K.
Consumer Goods, 1-10 employees
Used weekly for 1-2 years
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- easy integration- reliable- functionality is great
- price for standart version for small enterprise. free chat is not nice to use.
Mansour M.
Internet, self-employed
Used daily for less than 6 months
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the setup is quite easy and the dashboard is intuitive.
120 dollars a year is still quite a cost
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