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Smartsupp

4.6
(342)

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Smartsupp–Live Chat, Chatbots, and Video Recordings

(55)

Smartsupp Pricing, Features, Reviews and Alternatives

Smartsupp FAQs

Q. What type of pricing plans does Smartsupp offer?

Smartsupp has the following pricing plans:
Starting from: $22.50
Pricing model: Free
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Smartsupp?

Smartsupp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Smartsupp support?

Smartsupp supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish


Q. Does Smartsupp support mobile devices?

Smartsupp supports the following devices:
Android, iPad, iPhone


Q. Does Smartsupp offer an API?

Yes, Smartsupp has an API available for use.


Q. What other apps does Smartsupp integrate with?

Smartsupp integrates with the following applications:
Wix, OpenCart, Drupal, Adobe Commerce, WooCommerce, Google Analytics 360, PrestaShop, Instapage, Shoplo, Unbounce, QuickSilk, WordPress, Jimdo, CS-Cart Store Builder, Squarespace, Weebly, Joomla, WiziShop, Lightspeed Retail, BigCommerce, Shopify


Q. What level of support does Smartsupp offer?

Smartsupp offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

Smartsupp product overview

Price starts from

22.50

Flat Rate

What is Smartsupp?

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.

Key benefits of using Smartsupp

  • The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop

  • Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.

  • The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.

  • GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws

  • Powerful API for advanced customization (chat box design, visitor identification and more)
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Documentation
    Live Online
    In Person
    Webinars
    Videos

    Not sure about Smartsupp? Compare it with a popular alternative

    Starting from

    22.50

    Flat Rate

    Free plan
    Free trial
    Pricing range

    Starting from

    29

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Smartsupp pricing information

    Value for money

    4.4

    /5

    342

    Starting from

    22.50

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Smartsupp features

    Functionality

    4.4

    /5

    342

    Total features

    63

    8 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    Smartsupp users reviews

    Overall Rating

    4.6

    /5

    342

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.7/10
    Rating distribution

    5

    4

    3

    2

    1

    245

    79

    13

    3

    2

    Pros
    I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
    I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
    I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
    Cons
    I've had problems with the mobile app. Conversations were not popping and I was losing chats.
    The inability to contact customers when a chat has been lost.
    Chat is online after signing out. This can create a negative impression for customers.

    Overall rating contenders

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