Olark vs Tidio

Zendesk Suite

LiveChat

Intercom

tawk.to

ChatGPT

Freshchat

Compare Olark and Tidio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Activity Dashboard

Autoresponders

Canned Responses

Chat/Messaging

Collaboration Tools

Customizable Branding

File Sharing

Geotargeting

Interaction Tracking

Mobile Access

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Screen Sharing

Search/Filter

Single Sign On

Surveys & Feedback

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Olark

Android

Linux

Web-based

Windows

iPad

iPhone

Technical Support Specialist

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

Developer

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Consultor SOA

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Marketing Consultant

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.

E communications specialist

The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.

communications and events coordinator

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

Software Developer

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Administrator

When cookies disable chat not working. That Is a littel problem.

Senior Project Manager

When my friend had his startup, I shared my experience with him and advised to use olark as a live chat too. As far as I know, he also liked the results, so you may want to try it out yourself.

Regional Account Executive

It's super simple to use, is very reliable, and doesn't crash. They have a very responsive support team as well.

Sr. Product Manager

Great and super easy to setup for small business.

Digital Marketing Manager

Great and reliable live chat provider for businesses.

Improves your customer retention. Helps you to react to clients requests quickly.

We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Social Media Coordinator

I like how easy Olark makes chatting with customers. This streamlines most of the assistance procedures we provide to customers.

Event Coordinator

It is just so incredibly easy to use. It's so easy to train others on.

Sales Development Representative

The functionality is limited, they do not have custom bots and automated playbooks.

Associate Community Manager

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint.

Olark screenshot: Add accessible, secure, and privacy-aware chat in seconds.

Olark screenshot: Create more opportunities. Capture more leads. Build relationships.

Olark screenshot: Keep track of important conversations with transcripts

Olark screenshot: Chat from desktop or reply on the fly with our mobile app.

Olark screenshot: Collect feedback from every chat.

Olark screenshot: Listen, learn, and improve with every chat.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

ChatGPT is an AI chatbot that provides instant answers, creative inspiration, and helps users learn new things. Users can try ChatGPT for free on the web or download the app for iOS and Android in select countries and regions. Some of ChatGPT's key features include the ability to see, hear, and speak as well as enterprise offerings and custom instruction capabilities.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

Batch Communications

Campaign Segmentation

Case Management

Chat Transcript

Chatbot

Code-free Development

Communication Management

Complaint Monitoring

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Document Storage

Drag & Drop

Email Automation

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Generative AI

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Machine Learning

Macros/Templated Responses

Mobile App

Monitoring

Multi-Channel Data Collection

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

On-Demand Communications

Tidio

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

IT Engineer

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.

President

Great product, easy to use and great for implementing automation.

Marketing Assitant 

I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Creative Director

Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.

I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.

Sales and Reseller Promotion

The positive result came in the first month of use, old customers and employees also praised the choice.

It is really easy to use and it is great designed.

Price, Ease of use, Great function to predict what customer type.

Associate Pastor

With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Olark vs Tidio Comparison (2026)

Olark vs Tidio Comparison (2026)

Olark

Tidio

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives