Olark vs UJET

Zendesk Suite

Cisco Jabber

RingEX

Intercom

Five9

Freshchat

Compare Olark and UJET based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Activity Dashboard

Autoresponders

Canned Responses

Chat/Messaging

Collaboration Tools

Customizable Branding

File Sharing

Geotargeting

Interaction Tracking

Mobile Access

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Screen Sharing

Search/Filter

Single Sign On

Surveys & Feedback

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Olark

Android

Linux

Web-based

Windows

iPad

iPhone

Technical Support Specialist

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

Developer

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Consultor SOA

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Marketing Consultant

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.

E communications specialist

The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.

communications and events coordinator

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

Software Developer

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Administrator

When cookies disable chat not working. That Is a littel problem.

Senior Project Manager

When my friend had his startup, I shared my experience with him and advised to use olark as a live chat too. As far as I know, he also liked the results, so you may want to try it out yourself.

Regional Account Executive

It's super simple to use, is very reliable, and doesn't crash. They have a very responsive support team as well.

Sr. Product Manager

Great and super easy to setup for small business.

Digital Marketing Manager

Great and reliable live chat provider for businesses.

Improves your customer retention. Helps you to react to clients requests quickly.

We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Social Media Coordinator

I like how easy Olark makes chatting with customers. This streamlines most of the assistance procedures we provide to customers.

Event Coordinator

It is just so incredibly easy to use. It's so easy to train others on.

Sales Development Representative

The functionality is limited, they do not have custom bots and automated playbooks.

Associate Community Manager

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint.

Olark screenshot: Add accessible, secure, and privacy-aware chat in seconds.

Olark screenshot: Create more opportunities. Capture more leads. Build relationships.

Olark screenshot: Keep track of important conversations with transcripts

Olark screenshot: Chat from desktop or reply on the fly with our mobile app.

Olark screenshot: Collect feedback from every chat.

Olark screenshot: Listen, learn, and improve with every chat.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice & video calls, voice messaging, and web conferencing.  Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Alerts/Escalation

Archiving & Retention

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Communication Management

Computer Telephony Integration

Customer Experience Management

Customer History

Customer Segmentation

Dashboard

Feedback Management

File Transfer

Forecasting

Inbound Call Center

Interactive Content

Knowledge Base Management

Knowledge Management

Live Chat

Manual Dialer

Mobile App

Monitoring

Multi-Channel Data Collection

Multi-Channel Management

Negative Feedback Management

On-Demand Communications

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Personalization

Phone Key Input

Queue Management

Real-Time Chat

Real-Time Reporting

Recording

Reporting & Statistics

SSL Security

Support Ticket Management

Survey/Poll Management

Text to Speech

Voice Customization

Voice Mail

VoIP

VoIP Connection

Workforce Management

UJET

Customer service representative 

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

Customer service rep

Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. Lack of consistency in countdown when receiving a call.

Proactive live order support agent

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

VP, Customer Support

Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow  customers while saving money.

Agent

I love Ujet's user-friendly interface and the new update makes it even greater great.

Customer Care

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

I like the ease of use and it's integration with other applications with the  Linux desktop environment I work under.

Customer Service Representative

Great Experience, with UJET easy access and fun to use.

t3 support

First time using this software. I must say, im impressed with the UI and the ease of use in learning the software ins and outs.

SVP Products

The integration with UJET was seamless and very easy to implement.

Customer service representative

Overall it is very good very convenient in my job.

It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.

Customer Service Agent 

There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.

As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product.

Support Operations Manager

Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.

Customer Service Support

It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.

Olark vs UJET Comparison (2026)

Olark

UJET

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives