UJET Pricing, Features, Reviews & Alternatives

UJET

Customer interaction & support platform with CRM integration

4.49/5 (112 reviews)

UJET overview

What is UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.
www.ujet.co

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
UJET screenshotUJET: Reimagining Customer Support for a Connected WorldUJET screenshot: UJET Web Call - End User ViewUJET screenshot: UJET Mobile Call - End User ViewUJET screenshot: UJET Smart actions on IVR (Lite SDK) - End User ViewUJET screenshot: UJET + Salesforce IntegrationUJET screenshot: UJET + KustomerUJET screenshot: UJET + Zendesk IntegrationUJET Platform Introduction

UJET user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.7
  4.8
Juan M.

Awesome Tool

Used daily for 2+ years
Reviewed 2020-04-11
Review Source: Capterra

I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Pros
It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Cons
It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lauren C.

Great experience with Ujet!

Used daily for 1-2 years
Reviewed 2019-09-16
Review Source: Capterra

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Pros
-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Cons
The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jamie S.

Poor strategic vision from leadership, broken and unstable product.

Used daily for 1-2 years
Reviewed 2018-05-26
Review Source: Capterra

None unfortunately.

Pros
Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Cons
The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Allyse C.

Great customizable tool

Used daily for 1-2 years
Reviewed 2020-09-21
Review Source: Capterra

We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

Pros
The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

Cons
I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aireona W.

Wonderful

Used daily for 1-2 years
Reviewed 2019-09-17
Review Source: Capterra

It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Pros
You can merge, transfer and mute calls. We could not do that on the last software.

Cons
It will lag sometimes when disconnecting the call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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UJET pricing

Pricing options
Subscription
View Pricing Plans

Please contact us for pricing details: https://www.ujet.co/contact-sales

UJET features

API
Activity Dashboard
Alerts / Escalation
Call Center Management
Chat/Messaging
Customizable Branding
Knowledge Base Management
Live Chat
Mobile Access
Multi-Channel Communication
Queue Management
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Surveys & Feedback

Alerts/Notifications (152 other apps)
Email Management (149 other apps)
Self Service Portal (153 other apps)
Support Ticket Management (138 other apps)
Third Party Integrations (206 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for UJET

Key features of UJET

  • Live Chat
  • Automated Routing
  • Known Issue Management
  • Chat Functionality
  • Call Recording
  • Call Transfer
  • Communication Management
  • Contact History
  • CRM Integration
  • Instant Messaging
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • Security & Encryption
  • Activity Dashboard
  • Call Center Management
  • Authentication & Security
  • API
  • Chat
  • IVR / Voice Recognition
  • Reporting & Statistics
  • Customer Service Integration
  • Contact Management
  • Customer Experience Management
  • Contextual Search
  • Customer Support Tracking
View All Features

Benefits

With the unique Smart Actions, problems are resolved easily and with quick precision.
Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
Handle-time cut by half, with automated workflows.
Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
Real-time reporting to gather business insights.