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UJET Logo

UJET

4.5
(131)

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Customer interaction & support platform with CRM integration

(4)

UJET Pricing, Features, Reviews and Alternatives

UJET FAQs

Q. What type of pricing plans does UJET offer?

UJET has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of UJET?

UJET has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does UJET support?

UJET supports the following languages:
Chinese (Simplified), Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Spanish, Swedish


Q. Does UJET support mobile devices?

UJET supports the following devices:
Android, iPad, iPhone


Q. Does UJET offer an API?

No, UJET does not have an API available.


Q. What other apps does UJET integrate with?

UJET integrates with the following applications:
Freshdesk, Salesforce Sales Cloud, ServiceNow, Kustomer, Verint Workforce Management, HubSpot CRM, Observe.AI, Zendesk Suite


Q. What level of support does UJET offer?

UJET offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support

UJET product overview

What is UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

Key benefits of using UJET

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    In Person
    Documentation
    Webinars
    Live Online

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    Why am I seeing this?

    UJET pricing information

    Value for money

    4.8

    /5

    131

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
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    Value for money contenders

    UJET features

    Functionality

    4.6

    /5

    131

    Total features

    66

    16 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Activity Dashboard
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics
    Live Chat

    Functionality contenders

    UJET users reviews

    Overall Rating

    4.5

    /5

    131

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.19/10
    Rating distribution

    5

    4

    3

    2

    1

    85

    36

    7

    2

    1

    Pros
    The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
    We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
    I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
    Cons
    Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
    It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
    There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.

    Overall rating contenders

    AvatarImg
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    Hannah A.

    Retail, 501-1,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Easy and Efficient!

    Reviewed 4 years ago

    I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses. This then helps me to see my overall performance for the month based on the data that Ujet provides.

    Pros

    I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are.

    Cons

    Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good!

    VF
    AvatarImg

    Valerie F.

    Consumer Electronics, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Values you as a customer

    Reviewed 5 years ago

    Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

    Pros

    I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

    Cons

    Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

    AC
    AvatarImg

    Ariell C.

    Retail, 201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Overall Good

    Reviewed 4 years ago

    Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.

    Pros

    It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

    Cons

    Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

    KC
    AvatarImg

    Khim Cate G.

    Telecommunications, 5,001-10,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    UJET daily experience

    Reviewed 4 months ago

    As a daily UJET user, I highly prefer to use this continuously.

    Pros

    It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.

    Cons

    There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis.

    HG
    AvatarImg

    Hernan G.

    Retail, 201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great CX tech partners

    Reviewed 5 years ago

    The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.

    Pros

    UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

    Cons

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