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UJET

4.6
(132)

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Customer interaction & support platform with CRM integration

(4)

UJET Pricing, Features, Reviews and Alternatives

UJET FAQs

Q. What type of pricing plans does UJET offer?

UJET has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of UJET?

UJET has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does UJET support?

UJET supports the following languages:
Chinese (Simplified), Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Spanish, Swedish


Q. Does UJET support mobile devices?

UJET supports the following devices:
Android, iPad, iPhone


Q. Does UJET offer an API?

No, UJET does not have an API available.


Q. What other apps does UJET integrate with?

UJET integrates with the following applications:
Freshdesk, Salesforce Sales Cloud, ServiceNow, Kustomer, Verint Workforce Management, HubSpot CRM, Observe.AI, Zendesk Suite


Q. What level of support does UJET offer?

UJET offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support

UJET product overview

What is UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

Key benefits of using UJET

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    In Person
    Documentation
    Webinars
    Live Online

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    15.95

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    UJET pricing information

    Value for money

    4.8

    /5

    132

    Starting from

    ic-pricetag

    No pricing info

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    Free plan
    Subscription
    Free trial
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    Value for money contenders

    UJET features

    Functionality

    4.6

    /5

    132

    Total features

    66

    16 categories

    Most valued features by users

    Reporting/Analytics
    API
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics
    Live Chat

    Functionality contenders

    UJET users reviews

    Overall Rating

    4.6

    /5

    132

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.19/10
    Rating distribution

    5

    4

    3

    2

    1

    86

    36

    7

    2

    1

    Pros
    The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
    We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
    I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
    Cons
    Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
    It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
    There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.

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