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UJET Logo

UJET

Customer interaction & support platform with CRM integration

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UJET Pricing, Features, Reviews and Alternatives

UJET product overview

What is UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

Key benefits of using UJET

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    In Person
    Documentation
    Webinars
    Live Online

    UJET pricing information

    Value for money

    4.8

    /5

    113

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    UJET features

    Functionality

    4.5

    /5

    113

    Total features

    64

    16 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Reporting & Statistics
    Customizable Branding
    Multi-Channel Communication
    Live Chat
    Activity Dashboard

    Functionality contenders

    UJET users reviews

    Overall Rating

    4.5

    /5

    113

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.09/10
    Rating distribution

    5

    4

    3

    2

    1

    69

    34

    7

    2

    1

    Pros
    The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
    We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
    I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
    Cons
    Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
    It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
    There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Awesome Tool

    Reviewed 2 years ago

    I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

    Pros

    It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

    Cons

    It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great experience with Ujet!

    Reviewed 3 years ago

    Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

    Pros

    -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

    Cons

    The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Poor strategic vision from leadership, broken and unstable product.

    Reviewed 4 years ago

    None unfortunately.

    Pros

    Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

    Cons

    The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Totally recommended

    Reviewed 4 months ago
    Pros

    Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.

    Cons

    The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Wonderful

    Reviewed 3 years ago

    It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

    Pros

    You can merge, transfer and mute calls. We could not do that on the last software.

    Cons

    It will lag sometimes when disconnecting the call.

    UJET FAQs and common questions

    Q. What type of pricing plans does UJET offer?

    UJET has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of UJET?

    UJET has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does UJET support?

    UJET supports the following languages:
    Chinese (Simplified), Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Spanish, Swedish


    Q. Does UJET support mobile devices?

    UJET supports the following devices:
    Android, iPad, iPhone


    Q. Does UJET offer an API?

    No, UJET does not have an API available.


    Q. What other apps does UJET integrate with?

    UJET integrates with the following applications:
    Freshdesk, Salesforce Sales Cloud, ServiceNow, Kustomer, Verint Workforce Management, HubSpot CRM, Calabrio Workforce Management, Observe.AI, Zendesk


    Q. What level of support does UJET offer?

    UJET offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Phone Support

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