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UJET

Customer interaction & support platform with CRM integration

Last updated: August 2024

Table of Contents

UJET - 2025 Pricing, Features, Reviews & Alternatives

What is UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Benefits of using UJET

With the unique Smart Actions, problems are resolved easily and with quick precision.

Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.

Handle-time cut by half, with automated workflows.

Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.

Real-time reporting to gather business insights.

Starting from

Per year

Alternatives with better value for money

UJET's key features

Most critical features, based on insights from UJET users:

Call Monitoring

5.0

(25)

Call Logging

4.9

(23)

Call Recording

5.0

(22)

Call Center Management

4.9

(23)

Reporting/Analytics

4.8

(18)

Support Ticket Management

5.0

(10)

All UJET features

Features rating:

4.6

(140)

VoIP Connection

5.0

(3)

Voice Mail

5.0

(1)

Computer Telephony Integration

4.9

(8)

Chat/Messaging

4.8

(8)

Call Transfer

4.9

(11)

Call Routing

5.0

(8)

Activity Dashboard

5.0

(3)

Alerts/Escalation

4.6

(5)

Automated Routing

5.0

(1)

Automatic Call Distribution

4.9

(15)

Real-time Consumer-facing Chat

5.0

(5)

Live Chat

5.0

(6)

Knowledge Base Management

4.9

(8)

Mobile Access

4.6

(7)

Negative Feedback Management

5.0

(1)

On-Demand Communications

(0)

On-Demand Recording

(0)

Online Voice Transmission

(0)

Outbound Call Center

(0)

Personalization

(0)

Phone Key Input

(0)

Proactive Chat

(0)

Queue Management

5.0

(1)

Real-Time Chat

(0)

Call Conferencing

(0)

Real-Time Reporting

5.0

(1)

Recording

(0)

Reporting & Statistics

(0)

SSL Security

(0)

Survey/Poll Management

5.0

(1)

Surveys & Feedback

5.0

(1)

Text to Speech

(0)

Transcripts/Chat History

(0)

Transfers/Routing

(0)

Voice Customization

(0)

Blended Call Center

(0)

Autoresponders

(0)

API

(0)

CRM

5.0

(2)

Customer Experience Management

(0)

Customer History

(0)

Customer Segmentation

(0)

Customizable Branding

(0)

Dashboard

(0)

Feedback Management

5.0

(1)

File Sharing

(0)

File Transfer

(0)

Geotargeting

(0)

Inbound Call Center

(0)

Interaction Tracking

(0)

Interactive Content

(0)

IVR

(0)

Communication Management

(0)

Knowledge Management

(0)

Archiving & Retention

(0)

Manual Dialer

(0)

Canned Responses

5.0

(1)

Multi-Channel Communication

4.5

(2)

Multi-Channel Data Collection

(0)

Multi-Channel Management

(0)

UJET awards

Customer Experience

87/100

Customer Communications Management

Awarded in 6 categories in 2025

UJET alternatives

UJET

4.6

(140)

Starting from

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.8

Customer Support

4.8

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

3CX

4.4

(437)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

Zoho Voice

4.0

(45)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

3.6

Value for Money

3.8

Customer Support

4.2

UJET pricing

Value for money rating:

4.8

Starting from

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

UJET integrations (11)

Integrations rated by users

We looked through 140 user reviews, to identify which products are mentioned as UJET integrations, and what is the users perception.

Kustomer

Integration rating: 5.0 (3)

“We use Kustomer cause we register the interactions that we receive from Ujet. Both platforms are really important for our daily work. Is amazing how we use the platform for solving problems. ”

“Kustomer has our customers' profiles and data. Allowing incoming calls on UJET to link with Kustomer is essential in retrieving customer's profile instantly, and automatically.”

Yeiry Guichardo Perez

Back up Supervisor

1/2

Zendesk Suite

Integration rating: 5.0 (1)

“With both systems we can merge, emails, text messages, recordings and photos from the same case or customer in the same ticket to work on. ”

Susana Alvarez

Agent

Other top integrations

Salesforce Sales Cloud

Verint Workforce Management

Balto

Observe.AI

UJET support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

24/7 (Live rep)

Phone Support

Training options

In Person

Documentation

Webinars

Live Online

UJET reviews

Overall rating

4.6

140

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.24/10

Rating distribution

Pros

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

Chantelle W.

Customer service representative

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

malik a.

Proactive live order support agent

Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.

Kim O.

VP, Customer Support

Cons

Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. Lack of consistency in countdown when receiving a call.

Jessica B.

Customer service rep

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

Joyce M.

Customer Care

There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.

edwin v.

Customer Service Agent

Read all reviews

UJET FAQs

Q. What type of pricing plans does UJET offer?

UJET has the following pricing plans:
Starting from: $80.00/year
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of UJET?

UJET has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does UJET support?

UJET supports the following languages:
English, Danish, German, Finnish, French, Italian, Japanese, Korean, Portuguese, Norwegian (Bokmal), Spanish, Chinese (Simplified), Swedish

Q. Does UJET support mobile devices?

UJET supports the following devices:
Android, iPad, iPhone

Q. Does UJET offer an API?

No, UJET does not have an API available.

Q. What other apps does UJET integrate with?

UJET integrates with the following applications:
Freshdesk, Salesforce Sales Cloud, ServiceNow, Kustomer, Verint Workforce Management, HubSpot CRM, Observe.AI, Zendesk Suite

Q. What level of support does UJET offer?

UJET offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support