Pure Chat vs Chatra

Intercom

Tidio

tawk.to

Drift

2Chat

charles

Compare Pure Chat and Chatra based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Canned Responses

Chat/Messaging

Customizable Branding

File Sharing

Interaction Tracking

Mobile Access

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Reporting/Analytics

Search/Filter

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Pure Chat

Android

Web-based

iPad

iPhone

Health Coach

Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service.

Scsm

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

Senior Data Associate

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

talha

Pure Chat is an absolute correct platform to connect with your customers across the country. Really an amazing app to communicate with the customers who want immediate response.

HR Specialist

It is stable, fast reacting, easy to use, and has some great functionality.

We can contact them with their email if there's a bad connection, or they must ring off.

dot net developer

I have using it in  my organisation so it is very good software for chatting between the employees.

teacher

Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Founder

Example If I am not paying attention to the chat, I will miss it because I do not receive any notifications.

Tutor

Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly.

It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Psychologist

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans.

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on.

It integrated in just minutes and the app works great.

Owner

It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website.

Business Head

Nice and powerful chat but pricing is very much high.

Secretary

We are skeptical about the AI software still and have not yet used it.

Chief Executive Officer

I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier.

Pure Chat screenshot: Engage with customers through live chat

Pure Chat screenshot: Tag transcripts and contacts for easy retrieval

Pure Chat screenshot: Access Pure Chat on mobile through native mobile apps of iOS and Android

Pure Chat screenshot: Identify promising leads using visitor analytics

Pure Chat screenshot: Search contacts

Pure Chat screenshot: Customize chat box and fields

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Answer questions, solve problems, increase conversions. Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace. Use chatbot automation to automate FAQ answers. 



Geotargeting

Real-Time Notifications

Chatra

Linux

Windows

Web Developer

I had some trouble with the hide on mobile codes not working and the amount of settings can be overwhelming.

Software has to be something that you enjoy using, and if you do, you get more out of it. Chatra works perfectly for this - easy setup, easy integration and a great interface.

IT Department

It looks very professinoal and clean on my website and the color customization is much better than anything I have seen to make it fit perfectly.

Software Engineer

Its very easy to use and the user interface is pretty awesome and also there app allows you to use their service on the go. Customer support is also quite good.

It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses.

Some users never saw it before and just enter some spam to try it out, maybe there should be a spam box or something similar.

Walmart associate

This had good chat window customization features and helped me connect with website visitors easy. There were useful integrations with Google Analytics and other apps.

Operations Analyst

Honestly, I dont use this software a whole lot, but it is great. It is free, easy and user friendly.

Lead - Business Intelligence

Helps in improving the business by increasing the conversation and sales. Helps in taking the customer service to a  whole new level.

Assistant Account Manager

Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing.

Presentation is amazing to the client and feels natural. We can pick up chat from the chat app or from our email box.

Caregiver

I did not experience any logs in using it and so I believe it is perfectly designed by the developers.

Deputy Manager HR

You can chat with your website visitors with this tool. Also the best thing about it is that it connects you with customers through your email and facebook as well.

Tax Associate, International Tax

Very good software for customer service chatting.

The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

It has has a free version and also it offers 10 days free trials for paid versions. Paid version are also very economical.

You have to pay to remove branding badges and links.

We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Pure Chat vs Chatra Comparison (2026)

Pure Chat

Chatra

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives