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Chatra
5
347
4
90
3
13
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel messaging built for businesses, big and small
Table of Contents
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Chatra - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Chatra overview
Based on 452 verified user reviews
What is Chatra?
Reviews for Chatra come from a wide variety of industries, including retail (11% of reviewers), computer software (7%), and internet (7%). The most frequent use case for Chatra cited by reviewers is live chat (100% of reviewers).
What do users say about Chatra pricing?
Most users consider Chatra’s value for money strong, appreciating the feature-rich free plan and scalable paid options. Some users say the free version is limited and report that paid plans can be expensive or lack cost-effectiveness for small teams.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Chat Functionality
Response and Reply
Integrations
Pricing
Chatra’s user interface
Chatra review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Chatra?
Users say Chatra offers an intuitive live chat experience that helps them engage website visitors, provide real-time support, and increase conversions. They appreciate the clean interface, easy setup, and the ability to manage chats from both desktop and mobile devices, as well as integrations with tools like Shopify and Help Scout. They find features like chat history, proactive messaging, and offline message collection valuable for customer service and sales. They also note that the free plan is generous for small businesses, though some advanced features require a paid subscription.
Some report occasional bugs, mobile app limitations, and delays in email notifications for offline messages. They mention that pricing can become expensive for teams needing multiple agents or advanced features, and wish for more customization and improved mobile functionality. Despite these drawbacks, they feel Chatra is a helpful tool for connecting with customers and streamlining communication.
Select to learn more
Who uses Chatra?
Based on 452 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Chatra's key features
Most critical features, based on insights from Chatra users:
All Chatra features
Features rating:
Chatra alternatives
Chatra
Starting from
21
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Chatra pricing
Pricing plans
Pricing details:
User opinions about Chatra price and value
Value for money rating:
Of 113 reviews that provide robust commentary on Chatra's price and value, mention it in a positive light.
Most users consider Chatra’s value for money to be strong, highlighting the availability of a free plan with enough features for small businesses and startups to provide customer support and test the platform before committing to a paid plan. Most reviewers indicate that the free version includes essential functionalities, allowing users to benefit significantly without immediate costs, and appreciate the option to scale up as their business grows. Most users say the paid plans offer advanced features such as customer insights, automatic triggers, and increased engagement tools, which they find beneficial as their needs expand. Most reviewers appreciate that the free trial includes full functionality, enabling them to evaluate the product thoroughly. Some users report that Chatra’s pricing is attractive compared to competitors and fits well within their budget, especially for growing businesses.
Some users say the free version is limited, allowing only one user at a time and lacking integrations, file sharing, and certain key features like live-typing view and saved replies. Some reviewers feel that the cost of upgrading to paid plans is high, especially for small operations or those with limited budgets, and mention that some important features are locked behind paywalls. Some users report dissatisfaction with the price per agent and find the subscription expensive or not cost-effective compared to alternatives.
, and
Chatra integrations (0)
Integrations rated by users
We looked at 452 user reviews to identify which products are mentioned as Chatra integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Chatra customer support
What do users say about Chatra customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Chatra customer support.
The majority of users highlight Chatra's customer support as responsive, fast, and consistently helpful across different time zones.
Widespread user sentiment praises the support team's professionalism, friendliness, and willingness to assist with any queries.
A significant portion of users appreciate the ease of contacting support and receiving prompt, effective solutions to their issues.
Broad user base notes that Chatra's support enhances their overall customer service experience and boosts client trust.
Support options
Training options
To see what individual users say about Chatra's customer support, check out the review snippets below.
“thanks to chatra, i have managed to convert several customers.”
Raoul N.
CEO
“It is free and simple to use and I have found it has helped my customer service rating improve from 4.5 to 4.9/5.0.”
Michelle A.
Seamstress
Chatra FAQs
Chatra has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is Chatra used for?
Your live chat and chatbot solution to drive conversations and turn web visitors into customers. Create efficient communication, increase engagement, drive more leads and deliver an amazing customer experience. Chatra will soon be merging with Sendinblue. Additional Chatra reviews found there.
Q. Does Chatra support mobile devices?
Chatra supports the following devices:
Android, iPhone, iPad
Q. What level of support does Chatra offer?
Chatra offers the following support options:
Chat
