Pure Chat vs EngageBay CRM

Mailchimp

Zoho CRM

HubSpot Marketing Hub

Tidio

2Chat

charles

Compare Pure Chat and EngageBay CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Canned Responses

Chat/Messaging

Customizable Branding

File Sharing

Interaction Tracking

Mobile Access

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Reporting/Analytics

Search/Filter

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Pure Chat

Android

Web-based

iPad

iPhone

Health Coach

Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service.

Scsm

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

Senior Data Associate

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

talha

Pure Chat is an absolute correct platform to connect with your customers across the country. Really an amazing app to communicate with the customers who want immediate response.

HR Specialist

It is stable, fast reacting, easy to use, and has some great functionality.

We can contact them with their email if there's a bad connection, or they must ring off.

dot net developer

I have using it in  my organisation so it is very good software for chatting between the employees.

teacher

Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Founder

Example If I am not paying attention to the chat, I will miss it because I do not receive any notifications.

Tutor

Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly.

It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Psychologist

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans.

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on.

It integrated in just minutes and the app works great.

Owner

It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website.

Business Head

Nice and powerful chat but pricing is very much high.

Secretary

We are skeptical about the AI software still and have not yet used it.

Chief Executive Officer

I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier.

Pure Chat screenshot: Engage with customers through live chat

Pure Chat screenshot: Tag transcripts and contacts for easy retrieval

Pure Chat screenshot: Access Pure Chat on mobile through native mobile apps of iOS and Android

Pure Chat screenshot: Identify promising leads using visitor analytics

Pure Chat screenshot: Search contacts

Pure Chat screenshot: Customize chat box and fields

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

HubSpot Marketing Hub is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email templates, landing pages, and a mobile app

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

A/B Testing

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Appointment Management

Appointment Scheduling

Audience Targeting

Auto Update

Automated Publishing

Automated Responses

Automated Routing

Automated Scheduling

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Availability Management

Batch Processing

Behavior Tracking

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Disposition

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Tracking Metrics

Caller ID

Campaign Management

Campaign Personalization

Campaign Planning

Campaign Specific Signature

CAN-SPAM Compliance

Channel Management

Churn Management

Click Tracking

Client Database

Client Management

Client Tracking

Communication Management

Computer Telephony Integration

Confirmations/Reminders

Contact Database

Contact Management

Content Creation

Content Delivery

Content Management

Conversion Rate Optimization

Conversion Tracking

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Segmentation

Customer Social Profiles

Customer Support

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Synchronization

Deal Management

Document Storage

Donor Management

Drag & Drop

Drip Campaigns

Dynamic Content

Email Campaign Management

Email Management

Email Marketing

Email Monitoring

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Feedback Management

For AEC Industry

For Insurance Industry

For iPad Devices

For Nonprofits

For Real Estate

For Sales Teams/Organizations

For Small Businesses

For Startups

Forecasting

Form Builder

EngageBay CRM

Windows

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

Marketing and Sales support representative

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Branding and Marketing

Some missing features such as missing Google Meet, and location in calendar event.

Director

We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.

We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.

Head of Growth

EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.

Their product is easy to use and their chat support is great.

The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.

Director Of Development 

The software is great and very much extendable with API and other customization.

Nice for someone starting up. The free plan even comes with helpdesk and live chat.

I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.

Développement des affaires

The support was incredible, help us a lot to setup the different automatisation.

eMarketing Strategist/Consultant

Landing page templates are very limited at the moment.

You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.

Inbound Implementation Specialist

It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.

Pure Chat vs EngageBay CRM Comparison (2026)

Pure Chat

EngageBay CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives