Pure Chat vs UJET

Cisco Jabber

RingEX

Tidio

Five9

2Chat

charles

Compare Pure Chat and UJET based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Canned Responses

Chat/Messaging

Customizable Branding

File Sharing

Interaction Tracking

Mobile Access

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Reporting/Analytics

Search/Filter

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Pure Chat

Android

Web-based

iPad

iPhone

Health Coach

Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service.

Scsm

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

Senior Data Associate

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

talha

Pure Chat is an absolute correct platform to connect with your customers across the country. Really an amazing app to communicate with the customers who want immediate response.

HR Specialist

It is stable, fast reacting, easy to use, and has some great functionality.

We can contact them with their email if there's a bad connection, or they must ring off.

dot net developer

I have using it in  my organisation so it is very good software for chatting between the employees.

teacher

Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Founder

Example If I am not paying attention to the chat, I will miss it because I do not receive any notifications.

Tutor

Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly.

It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Psychologist

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans.

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on.

It integrated in just minutes and the app works great.

Owner

It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website.

Business Head

Nice and powerful chat but pricing is very much high.

Secretary

We are skeptical about the AI software still and have not yet used it.

Chief Executive Officer

I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier.

Pure Chat screenshot: Engage with customers through live chat

Pure Chat screenshot: Tag transcripts and contacts for easy retrieval

Pure Chat screenshot: Access Pure Chat on mobile through native mobile apps of iOS and Android

Pure Chat screenshot: Identify promising leads using visitor analytics

Pure Chat screenshot: Search contacts

Pure Chat screenshot: Customize chat box and fields

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice & video calls, voice messaging, and web conferencing.  Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Activity Dashboard

Alerts/Escalation

Archiving & Retention

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Communication Management

Computer Telephony Integration

Customer Experience Management

Customer History

Customer Segmentation

Dashboard

Feedback Management

File Transfer

Forecasting

Geotargeting

Inbound Call Center

Interactive Content

Knowledge Base Management

Knowledge Management

Live Chat

Manual Dialer

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Negative Feedback Management

On-Demand Communications

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Personalization

Phone Key Input

Queue Management

Real-Time Chat

Real-Time Reporting

Recording

Reporting & Statistics

SSL Security

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Text to Speech

Voice Customization

Voice Mail

VoIP

VoIP Connection

Workforce Management

UJET

Customer service representative 

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

Customer service rep

Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. Lack of consistency in countdown when receiving a call.

Proactive live order support agent

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

VP, Customer Support

Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow  customers while saving money.

Agent

I love Ujet's user-friendly interface and the new update makes it even greater great.

Customer Care

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

I like the ease of use and it's integration with other applications with the  Linux desktop environment I work under.

Customer Service Representative

Great Experience, with UJET easy access and fun to use.

t3 support

First time using this software. I must say, im impressed with the UI and the ease of use in learning the software ins and outs.

SVP Products

The integration with UJET was seamless and very easy to implement.

Customer service representative

Overall it is very good very convenient in my job.

It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.

Customer Service Agent 

There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.

As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product.

Support Operations Manager

Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.

Customer Service Support

It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.

Pure Chat vs UJET Comparison (2026)

Pure Chat

UJET

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives