ReviewTrackers vs Broadly

Birdeye

Podium

Thryv

NiceJob

GuildQuality

ReviewPush

Compare ReviewTrackers and Broadly based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

ReviewPush monitors leading review sites daily to notify business users with email alerts, help manage responses, score performance and produce monthly reports

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Benchmarking

Brand Tracking

Campaign Analytics

Campaign Management

Commenting/Notes

Communication Management

Competitive Analysis

Complaint Monitoring

Content Library

CSAT Survey Structure

Customer Data Management

Customer Engagement

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Email Alerts

Email Management

Email Reminders

Engagement Tracking

Event Triggered Actions

Filtering

Gamification

Impact Measurement

Keyword Tracking

Knowledge Management

Listing Management

Mobile Alerts

Monitoring

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Location

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Reputation Management

Response Management

Retention Tracking

Review Monitoring

Review Notification

Review Request

Review Sharing

Reviews Management

Search/Filter

Sentiment Analysis

SEO Management

SMS Messaging

Social Listening

Social Media Integration

Social Media Monitoring

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

Third-Party Integrations

Trend Analysis

Visual Analytics

Website Integration

Widgets

Workflow Management

ReviewTrackers

Android

Linux

Web-based

Windows

iPad

iPhone

Administrative Coordinator

Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.

Agent

We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.

Insurance Agent

The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.

It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy.

Great information and a huge time saver. A great product for a very reasonable price.

regional director

I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.

Owner

Ease of use and user friendly, it is a great way to keep track of different review sources.

Property Director 

I enjoy having all reviews in one place and responding to the, directly from the site. I really enjoy the ask for reviews options, as it makes it easy for you to build up your online reputation.

Social Media Manager

ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.

Review Trackers have been helping us for years and we love the results.

Marketing Manager

I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use.

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms.

Practice manager

It is very easy to use and I like that it notifies me.

General manager

I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.

vp operations

Some times the delay when extracting the reviews.

Hotel Manager 

Sometimes a delay in updating after replying to reviews.

You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform.

Customer Success Manager

Easy to manually add review sources instead of waiting for integration.

ReviewTrackers screenshot: ReviewTrackers: One-stop dashboards help you track your brand's reputation growth over time.

ReviewTrackers screenshot: Experience Analysis: Our customer experience trends tool uses AI-driven keyword categorization to measure trends across words and phrases mentioned in feedback and reviews.

ReviewTrackers screenshot: Local Search Rank: Monitor and improve your brand’s online visibility and SEO for ‘near me’ local searches to outrank your competition and generate more revenue.

ReviewTrackers screenshot: 1st Party Amplify Widgets: Amplify widgets allow you to display first-party reviews anywhere on your website - improving your SEO and providing the social proof your brand needs to close more business.

ReviewTrackers screenshot: The ReviewTrackers & Hootsuite integration allows you to reap the benefits of pairing social media and reviews to drive engagement and increase customer acquisition and conversions.

ReviewTrackers screenshot: Competitor Wave Charts: Beat your competition by categorizing your competitors’ review data into industry-specific categories to identify areas they excel and lack in and apply that data to provide the best experience for your customers.

ReviewTrackers screenshot: Use ReviewTrackers to drive a steady stream of reviews to your business to boost your local SEO rank and acquire more customers.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

GuildQuality is a cloud-based platform designed to help home builders, remodelers, and service providers deliver exceptional customer service, gather valuable feedback, track performance, and promote their commitment to quality.

Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Customer History

Data Security

Feedback Management

Interaction Tracking

Mobile Payments

Real-time Consumer-facing Chat

Broadly

Marketing Manager 

Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.

Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.

Founder

I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.

Bail Agent

People really reading the reviews and top rated companies more calls. Love the service and customer service is great.

Enjoyed how thorough the intake process was for new clients, and the support staff is very helpful and friendly. Allows more efficient use of resources to follow up with clients for CRM.

pres

Easy to use, helping to get us great reviews. I would give it five star rating, already received good reviews from customers.

Most  of my listings across the web are consistent, and I’m getting quite a few more reviews than before I signed up. Grateful to Broadly, and quick to recommend.

Office Manager

Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago.

Great platform to use for both me and my clients.

Marketing And Public Relations Specialist

Great combo of functionality and budget-friendly.

It's ironic that a company based on soliciting quality reviews is so bad at customer service.

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers.

Project coordinator

It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review.

We were on an antiquated paper review system that was only useful for our Employees. Broadly not only gave us a chance to share our success, but is the #1 generator of new business in our market.

Broadly has improved patient engagement and our ratings across all platforms.

I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating.

Accountnat

No address/location seen when a customer uses it for scheduling.

Receptionist 

Broadly is an easy to use software that allows a short survey to be sent to customers upon completion of their service.

Broadly screenshot: Automatically request and collect unlimited reviews via text and email for Google, Facebook, Yelp, and other popular review sites.

Broadly screenshot: Attract and capture up to 2x more qualified leads with Broadly's Web Chat feature.

Broadly screenshot: Broadly's shared team Inbox consolidates leads from Google, Facebook, Instagram, Web Chat, and website contact forms. Easily see conversation history with all leads and customers.

Broadly screenshot: Get paid faster with mobile invoicing and increase average order value by offering Pay Over Time - flexible customer financing - at zero-risk to your business.

Broadly screenshot: Reach leads and customers on the go with text and email campaigns. Store templates and create special campaigns for your promoters.

ReviewTrackers vs Broadly Comparison (2026)

ReviewTrackers

Broadly

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives