Broadly Pricing, Features, Reviews & Comparison of Alternatives

Broadly

Online review & reputation management for small businesses

4.9/5 (110 reviews)

Broadly overview

What is Broadly?

Broadly is an online review and reputation management tool that helps small service-providing businesses improve their online reputation, increase reviews, and attract new customers. The solution helps local businesses build their online presence, and enhance search ranking through SEO.Broadly's one-click technology enables customers to easily write feedback on Google, Facebook, and business websites, as well as other important review platforms.

The online review tool helps automate customer feedback through a one-click review process which begins by asking customers about their experience via branded email or text, and then leading them directly to review sites. Real-time feedback allows businesses to get instant insight, allow them to follow up with customers about their experiences, and address any issues immediately and privately.

SEO-optimized review streams enable users to add their online reviews directly to their business website using Broadly’s patent-pending code. All 4 and 5-star reviews from Google and Facebook are automatically published on the website, while updates to content help businesses appear at the top of local search results.

Broadly also provides feedback at the employee level using team scorecards which allow users to track and better understand customer interactions by team member. Users can identify trends and reward great employee performance, as well as consolidate reviews and feedback alongside customer communication history. The multi-location dashboard allows franchises to monitor, manage, and respond to their online reviews across multiple locations from a single dashboard.
broadly.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Broadly screenshot: Broadly’s online review platform automates customer feedback with a one-click processBroadly Webinar for Legal Professionals: Enhance Your Online Presence & Win New BusinessBroadly screenshot: Gather customer data to keep the feedback flowingBroadly screenshot: The team scorecard helps track and understand customer interactions by team memberBroadly screenshot: Once a week Broadly will send a report card to show progress highlightsBroadly screenshot: Access the team scorecard while on the go using the mobile app for Android and iOS devicesBroadly screenshot: Follow up with customers to gain real-time feedback about their experiencesBroadly screenshot: Contact customers to ask about their experience via a branded email or textBroadly screenshot: Share 4 and 5-star reviews from Google and Facebook

Broadly reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.8
  4.9
  4.9
Kevin Bryniczka

It works

Used daily for less than 6 months
Reviewed 2019-05-09
Review Source: Capterra

Helps get customer reviews. Enables chat on my website. Therefore, I like it!

Pros
Its a pretty effective app/software that helps solicit customer reviews. I have almost a 33% review rate in my home services business now, before it was maybe 1-5%. I also love the fact that their plugin allows customers to chat with me on my website. Some customers hate calling, and having broadly provide a chat function on my website has allowed me to gain many new customers. Thank you Broadly.

Cons
I wish it was better integrated with my CRM system, but that is on my corporate team (I own a franchise) - not broadly. They are actively working on it. Other negatives are the price - it is very expensive. Tough to quantify how much a positive review is worth. For now, in my first year in business, its worth it to me and I'll continue to use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan Gonzalez

So glad we gave Broadly a "try" for our business

Used daily for 6-12 months
Reviewed 2019-01-29
Review Source: Capterra

I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Pros
First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Cons
Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Response from Broadly


So glad you're leveraging all of Broadly's features including reviews, our app and web chat! Helping your business connect with more customers and leads is our goal and it sounds like you're seeing both happen. Thanks for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cam Schock

Integration never fully automated and reviews were fewer than previous methods.

Used daily for 6-12 months
Reviewed 2018-03-02
Review Source: Capterra

A learning experience to be more hesitant to enroll in a contract from a marketing cold call.

Pros
It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site.

Cons
Customer support was unresponsive and overall poor. Integration never fully automated. Very few actual reviews were collected. It just fell really short of what was promised and there wasn't an effort to improve it after numerous requests.

Response from Broadly


Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Theo Gerstle

Great Add-On

Used daily for 6-12 months
Reviewed 2020-02-11
Review Source: Capterra

Pros
Broadly has improved patient engagement and our ratings across all platforms. Highly recommend.

Cons
Cost is more than we would like to spend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kimbrey Havens

Great service, great platform, but was oversold on product

Used weekly for less than 6 months
Reviewed 2019-09-23
Review Source: Capterra

Everyone was very helpful overall. Easy to speak to a live person, but you might not get the person actually assigned to you. Setting up the review platform and client management parts were very easy, and point person was very helpful. Setting up the new website was easy on my end, but my point person there was not as enthusiastic as sales and client management reps were. It was very frustrating to be assured multiple times by sales that email hosting wouldn't be a problem, only to hit a hard "no" from tech support.

Pros
Great platform to use for both me and my clients. Generates excellent reviews for me, which help get me more business. I've had a new client booking almost every day this month after being with Broadly for 2, and nearly all of them cite the good reviews. I have the review platform and website from Broadly.

Cons
Sales assured me that Broadly could host my email, which is NOT correct. Made the process of setting up the website a hassle and a frustration, and I couldn't completely leave my old host service (which was a large reason to switch to Broadly). Can't email your point person directly--it goes to the general support email instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Broadly pricing

Pricing options
Subscription
View Pricing Plans

Contact Broadly for detailed pricing information.

Broadly features

Activity Dashboard
Campaign Management
Customizable Branding
Monitoring
Reporting & Statistics
Third Party Integration

A/B Testing (201 other apps)
API (537 other apps)
Automatic Notifications (199 other apps)
Campaign Analysis (285 other apps)
Campaign Segmentation (200 other apps)
Content Management (262 other apps)
Customizable Templates (279 other apps)
Data Import/Export (245 other apps)
Drag & Drop Interface (253 other apps)
Email Marketing Management (198 other apps)
Engagement Analytics (259 other apps)
Multi-Channel Marketing (241 other apps)
Real Time Analytics (234 other apps)
Social Media Integration (309 other apps)

Videos and tutorials

Additional information for Broadly

Key features of Broadly

  • Customer review platform
  • Review monitoring
  • Response management
  • One-click reviews with email or text
  • Real-time customer feedback
  • SEO-optimized review stream
  • Team scorecard
  • Multi-location dashboard
  • Weekly reports
  • Third party integrations
  • Website design services
  • Facebook promoted reviews
  • Automated customer feedback
  • Branded email and text
  • Track customer interactions
  • Identify trends
  • Reward exemplary employee performance
  • Consolidate reviews
  • Customer communication history
  • Monitor business health
  • Dashboard
  • Track progress by location
  • Ratings & reviews
  • CRM integration
  • Targeted marketing campaigns
  • Personalized strategies
View All Features

Benefits

Generate reviews with Broadly's automated customer follow-up with a one-click process and fully customizable branding.

Keep negative reviews offline and address issues and feedback privately to help improve internal process.

Broadly helps businesses get found online by enhancing local SEO and encouraging customers to write positive reviews for the business.

Create custom campaigns to ask customers for feedback and display a review stream on the business website.

Win more business by following up with existing customers and winning new ones with positive reviews.

Maximize reviews with Broadly's smart-review technology which can detect where customers are logged-in before asking for a review.