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ReviewTrackers Pricing, Features, Reviews and Alternatives

ReviewTrackers product overview

What is ReviewTrackers?

ReviewTrackers is the award-winning reputation management and customer review software trusted by over 40,000 businesses.

Key benefits of using ReviewTrackers

Measure and optimize the customer experience: Consolidate reviews and customer feedback from all the sites and channels you care about — in one easy-to-use dashboard.

Analyze your performance: Cut your review and feedback data on the fly with ReviewTrackers’ powerful analytics and reporting engine.

Collect customer feedback and generate new reviews: Activate Promoters and recover Detractors with the easy-to-use Feedback and Review Request tool.

Unlock actionable customer insights: Dive into the entire anatomy of feedback, analyze sentiment data, and discover high-impact customer trends and issues with Trending Topics, a cutting-edge text analytics and sentiment analysis tool with easy-to-use word cloud visualizations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Knowledge Base
Email/Help Desk

Training options

Webinars
In Person
Documentation
Videos
Live Online

ReviewTrackers pricing information

Value for money

4.5

/5

130

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ReviewTrackers features

Functionality

4.4

/5

130

Total features

97

8 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Reporting & Statistics
Multi-Channel Communication
Customizable Branding
Activity Dashboard
Alerts / Escalation

Functionality contenders

ReviewTrackers users reviews

Overall Rating

4.6

/5

130

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.7/10
Rating distribution

5

4

3

2

1

92

31

4

1

2

Pros
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.
Cons
I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.
Some times the delay when extracting the reviews.
Sometimes a delay in updating after replying to reviews.

Overall rating contenders

Overall Rating

Pretty Good

Reviewed 3 months ago

Transcript

Keith T.: Hi, my name is Keith. I'm a senior software engineer and I give ReviewTrackers five out of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great way to keep track of your reviews

Reviewed 4 years ago

We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Pros

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Cons

It is pretty pricey but is still a helpful tool for us.

Vendor response

Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Super Helpful!

Reviewed 3 years ago

Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Pros

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Cons

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

Vendor response

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Stay Up To Date With ReviewTrackers

Reviewed 2 months ago
Pros

Great UI, very easy to navigate and understand the general settings and sense of the application. Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.

Cons

There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple verified reviews that turned out to be false and that can't be ignored.

Vendor response

Hello! We are thrilled to hear you are enjoying our platform and appreciate you taking the time to leave us feedback, which we will pass along.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Basic review management

Reviewed 6 months ago
Pros

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Cons

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

Vendor response

Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A good simple & basic product for people looking for easy reputation management

Reviewed 3 years ago

I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.

Pros

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Cons

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

Vendor response

Hi Maria, thank you for sharing your ReviewTrackers experience with the Capterra community. We appreciate your thoughts on our software, specifically: how it helps you effectively monitor reviews and manage your brand's reputation online. Thank you too for your helpful suggestions. Your review makes a difference to us and it helps motivate us even more to do our best. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. Thanks again!

ReviewTrackers FAQs and common questions

Q. What type of pricing plans does ReviewTrackers offer?

ReviewTrackers has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of ReviewTrackers?

ReviewTrackers has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ReviewTrackers support?

ReviewTrackers supports the following languages:
English


Q. Does ReviewTrackers support mobile devices?

ReviewTrackers supports the following devices:
Android, iPad, iPhone


Q. Does ReviewTrackers offer an API?

Yes, ReviewTrackers has an API available for use.


Q. What other apps does ReviewTrackers integrate with?

ReviewTrackers integrates with the following applications:
Zapier, Tableau, Hootsuite


Q. What level of support does ReviewTrackers offer?

ReviewTrackers offers the following support options:
Phone Support, FAQs/Forum, Knowledge Base, Email/Help Desk

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