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ReviewTrackers Pricing, Features, Reviews and Alternatives

ReviewTrackers product overview

What is ReviewTrackers?

ReviewTrackers is the award-winning reputation management and customer review software trusted by over 40,000 businesses.

Key benefits of using ReviewTrackers

Measure and optimize the customer experience: Consolidate reviews and customer feedback from all the sites and channels you care about — in one easy-to-use dashboard.

Analyze your performance: Cut your review and feedback data on the fly with ReviewTrackers’ powerful analytics and reporting engine.

Collect customer feedback and generate new reviews: Activate Promoters and recover Detractors with the easy-to-use Feedback and Review Request tool.

Unlock actionable customer insights: Dive into the entire anatomy of feedback, analyze sentiment data, and discover high-impact customer trends and issues with Trending Topics, a cutting-edge text analytics and sentiment analysis tool with easy-to-use word cloud visualizations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base

Training options

Webinars
In Person
Documentation
Videos
Live Online

ReviewTrackers pricing information

Value for money

4.5

/5

128

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ReviewTrackers features

Functionality

4.5

/5

128
Total Features95 7 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Customizable Branding
Alerts / Escalation
Multi-Channel Communication
Reporting & Statistics
Knowledge Base Management

Functionality contenders

ReviewTrackers users reviews

Overall rating

4.6

/5

128

Positive reviews

95%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.72/10
Rating distribution

5

4

3

2

1

91

31

3

1

2

Pros
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.

DA

Dawn A.

The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.

KW

Kristine W.

We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.

CJ

Camilla J.

Cons
I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.

EC

Ernie C.

Some times the delay when extracting the reviews.

ac

augusto c.

Sometimes a delay in updating after replying to reviews.

AW

Adam W.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplicity is key

Reviewed 3 years ago

Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.

Pros

-Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.

Cons

Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.

Vendor response

Hi Brett, thanks for taking the time to share your experience of ReviewTrackers! We're so glad to hear about the ways our platform is helping you grow the Wood Partners brand. And thanks for your feedback about the Trending Keywords feature and performance snapshots. We're taking your comments about custom reporting onboard as we look to strengthen our offering and deliver even more value to your business. Again, thank you for taking the time to share your review with the Capterra community.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Super Helpful!

Reviewed 2 years ago

Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Pros

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Cons

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

Vendor response

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

ReviewTrackers doesn't increase the chance of clients leaving an online review

Reviewed 2 years ago

I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money.

Pros

It is easy to implement the actual email but that is about it.

Cons

The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.

Vendor response

Hi Matthew, thanks for sharing your feedback with us. We're sorry to hear you haven't been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Managing and tracking customer contacts with ease

Reviewed 3 years ago

Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get.

Pros

The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.

Cons

While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.

Vendor response

Thank you so much for the great five star review! We really apprechiate taking the time to review your experience with ReviewTrackers from the past two years. In terms of speed, we are working on way to improve our technology to detect reviews faster but sometimes we are limited by our review site partners. Finally, we have a saying internally - we want to deliver "crazy" value. It sounds like we do that for you. Thank you for your business and we look forward to continuing ways to add value to you and your business. - ReviewTrackers Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great way to keep track of your reviews

Reviewed 3 years ago

We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Pros

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Cons

It is pretty pricey but is still a helpful tool for us.

Vendor response

Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.

ReviewTrackers FAQs and common questions

ReviewTrackers has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


ReviewTrackers has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


ReviewTrackers supports the following languages:
English


ReviewTrackers supports the following devices:
Android, iPhone


Yes, ReviewTrackers has an API available for use.


ReviewTrackers integrates with the following applications:
Zapier, Tableau, Hootsuite


ReviewTrackers offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base

Related categories