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ReviewTrackers

4.7
(172)

Write a review

Review monitoring software for multi-location businesses

(9)

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ReviewTrackers Pricing, Features, Reviews and Alternatives

ReviewTrackers FAQs

Q. What type of pricing plans does ReviewTrackers offer?

ReviewTrackers has the following pricing plans:
Starting from: $69.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of ReviewTrackers?

ReviewTrackers has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ReviewTrackers support?

ReviewTrackers supports the following languages:
English


Q. Does ReviewTrackers support mobile devices?

ReviewTrackers supports the following devices:
Android, iPad, iPhone


Q. Does ReviewTrackers offer an API?

Yes, ReviewTrackers has an API available for use.


Q. What other apps does ReviewTrackers integrate with?

ReviewTrackers integrates with the following applications:
Zapier, Talkwalker, Brandwatch, Tableau, Hootsuite


Q. What level of support does ReviewTrackers offer?

ReviewTrackers offers the following support options:
Phone Support, FAQs/Forum, Knowledge Base, Email/Help Desk

ReviewTrackers product overview

Price starts from

69

Per year

Usage Based

What is ReviewTrackers?

ReviewTrackers is the award-winning reputation management and customer review software trusted by over 40,000 businesses.

Key benefits of using ReviewTrackers

Measure and optimize the customer experience: Consolidate reviews and customer feedback from all the sites and channels you care about — in one easy-to-use dashboard.

Analyze your performance: Cut your review and feedback data on the fly with ReviewTrackers’ powerful analytics and reporting engine.

Collect customer feedback and generate new reviews: Activate Promoters and recover Detractors with the easy-to-use Feedback and Review Request tool.

Unlock actionable customer insights: Dive into the entire anatomy of feedback, analyze sentiment data, and discover high-impact customer trends and issues with Trending Topics, a cutting-edge text analytics and sentiment analysis tool with easy-to-use word cloud visualizations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Knowledge Base
Email/Help Desk

Training options

Webinars
In Person
Documentation
Videos
Live Online

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Why am I seeing this?

ReviewTrackers pricing information

Value for money

4.6

/5

172

Starting from

69

Per year

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ReviewTrackers features

Functionality

4.5

/5

172

Total features

90

9 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Activity Dashboard
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Surveys & Feedback

Functionality contenders

ReviewTrackers users reviews

Overall Rating

4.7

/5

172

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.81/10
Rating distribution

5

4

3

2

1

125

40

4

1

2

Pros
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.
Cons
I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.
Some times the delay when extracting the reviews.
Sometimes a delay in updating after replying to reviews.

Overall rating contenders

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Keith T.

Sr Software Engineer

Computer & Network Security, 1,001-5,000 employees

Review source

Overall Rating

Pretty Good

Reviewed 2 years ago

Transcript

Keith T.: Hi, my name is Keith. I'm a senior software engineer and I give ReviewTrackers five out of...

CB
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Carli B.

Restaurants, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review Trackers Feedback

Reviewed 5 years ago

ReviewTrakers allows us to quickly and effectively respond to all our online reviews. The platform also, allows us to track our progress over time and see how each store is doing, compared to competitors in each market. It allows us to show when a review has been responded to, and easily share this feedback with our teams.

Pros

Reviewtrackers allows us to centralize all our reviews, and review responses in one location. Through this platform, we can easily share feedback with our team and compare ourselves with competitors in each market we are in.

Cons

ReviewTrackers has been essential in allowing us to effectively respond to all of our online reviews. In the future, I hope they can increase the character account on their smart responses section. As a company, we pride ourselves on making each response unique to the individual, in some cases we need to provide a more lengthy response for review platforms such as yelp. The smart response tool is an incredible feature, and we would love to leverage this tool by being able to provide longer written responses.

Vendor response

Hi Carli, thank you so much for sharing your valuable feedback with the Capterra community. We're so happy to hear that you've had a great experience so far with ReviewTrackers, and that you've been using the platform to centralize your reviews (and review responses), share customer feedback with your team, and measure your restaurants against the competition. Thank you also for the helpful suggestions about Smart Responses. We have already shared your review with our Product and Engineering teams. If there is anything else that you'd like to suggest, or if you have any questions, please do not hesitate to reach out to us. Again, thank you for taking the time to review ReviewTrackers!

DK
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Doug K.

Health, Wellness and Fitness, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Keeping current with Google Reviews

Reviewed 2 years ago

Good experience so far.

Pros

It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately.

Cons

I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience.

Vendor response

Hello Doug, Thank you so much for leaving us a review on Capterra! We are glad our software is helping you streamline your reputation management. We appreciate the feedback and will forward it to our team. Thanks again!

AA
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Aida A.

Food & Beverages, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Dash board

Reviewed 4 years ago

Great ideas Does help me when the figures are correct

Pros

Easy to see all platforms and easy to navigate the pages

Cons

Is not accurate Response time ect I report back to store owners When the information is incorrect. My job becomes very difficult to keep their trust in the business

Vendor response

Hi Aida, thanks very much for your review. We are so glad to hear that ReviewTrackers is providing you with greater visibility into online reviews and customer feedback across multiple platforms. We also hear you and your comments about response times shown in your dashboard. Our Customer Success team would love to help. Please send us a message via support@reviewtrackers.com so we can talk in greater detail about how you can maximize the value you're getting from ReviewTrackers.

AR
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Verified reviewer

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Software for Monitoring Reviews

Reviewed 5 years ago

I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.

Pros

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Cons

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.

Vendor response

Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too! In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well. We hope you come back and try us again, thank you for your business.

DA
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Dawn A.

Real Estate, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review Trackers - great platform, great tool, great customer service professionals

Reviewed 5 years ago

Overall experience for the past 2-3 years has been fabulous! Whenever I've had an issues with the platform, my customer experience manager was always available and problems solved within 24-48hr period, some times shorter. But, I always given a time frame of when issue would be resolved, which was great because they managed my expectations. Overall, great platform, great team, great service.

Pros

What I like most about Review Trackers is that it is incredibly user-friendly. We have new associates using it all the time, and it's always so easy for them to figure out the platform. Ease of use, indeed, color friendly as well. The platform pages are easy to navigate. And to state the obvious, the best thing is that we no longer have to visit each source site to read reviews. Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond. Best feature to date!!

Cons

Nothing really. This is really all we need...for now.

Vendor response

Hi Dawn, thanks for sharing your detailed review with the Capterra community! We're so happy to hear that you love ReviewTrackers' ease of use; our Product team was delighted to read your comments. We're also glad that the Google integration is working out for you and your team. We realize it's critical for businesses to respond to Google reviews in a timely manner, and we developed the integration in order to introduce efficiencies to your workflow. Again, thanks so much for your very valuable feedback!

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