ReviewTrackers vs XM for Customer Experience

Google Forms

SurveyMonkey

Birdeye

Podium

Formstack Forms

ReviewPush

Compare ReviewTrackers and XM for Customer Experience based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.

ReviewPush monitors leading review sites daily to notify business users with email alerts, help manage responses, score performance and produce monthly reports

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Benchmarking

Brand Tracking

Campaign Analytics

Campaign Management

Commenting/Notes

Communication Management

Competitive Analysis

Complaint Monitoring

Content Library

CSAT Survey Structure

Customer Data Management

Customer Engagement

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Email Alerts

Email Management

Email Reminders

Engagement Tracking

Event Triggered Actions

Filtering

Gamification

Impact Measurement

Keyword Tracking

Knowledge Management

Listing Management

Mobile Alerts

Monitoring

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Location

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Reputation Management

Response Management

Retention Tracking

Review Monitoring

Review Notification

Review Request

Review Sharing

Reviews Management

Search/Filter

Sentiment Analysis

SEO Management

SMS Messaging

Social Listening

Social Media Integration

Social Media Monitoring

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

Third-Party Integrations

Trend Analysis

Visual Analytics

Website Integration

Widgets

Workflow Management

ReviewTrackers

Android

Linux

Web-based

Windows

iPad

iPhone

Administrative Coordinator

Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.

Agent

We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.

Insurance Agent

The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.

It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy.

Great information and a huge time saver. A great product for a very reasonable price.

regional director

I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.

Owner

Ease of use and user friendly, it is a great way to keep track of different review sources.

Property Director 

I enjoy having all reviews in one place and responding to the, directly from the site. I really enjoy the ask for reviews options, as it makes it easy for you to build up your online reputation.

Social Media Manager

ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.

Review Trackers have been helping us for years and we love the results.

Marketing Manager

I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use.

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms.

Practice manager

It is very easy to use and I like that it notifies me.

General manager

I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.

vp operations

Some times the delay when extracting the reviews.

Hotel Manager 

Sometimes a delay in updating after replying to reviews.

You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform.

Customer Success Manager

Easy to manually add review sources instead of waiting for integration.

ReviewTrackers screenshot: ReviewTrackers: One-stop dashboards help you track your brand's reputation growth over time.

ReviewTrackers screenshot: Experience Analysis: Our customer experience trends tool uses AI-driven keyword categorization to measure trends across words and phrases mentioned in feedback and reviews.

ReviewTrackers screenshot: Local Search Rank: Monitor and improve your brand’s online visibility and SEO for ‘near me’ local searches to outrank your competition and generate more revenue.

ReviewTrackers screenshot: 1st Party Amplify Widgets: Amplify widgets allow you to display first-party reviews anywhere on your website - improving your SEO and providing the social proof your brand needs to close more business.

ReviewTrackers screenshot: The ReviewTrackers & Hootsuite integration allows you to reap the benefits of pairing social media and reviews to drive engagement and increase customer acquisition and conversions.

ReviewTrackers screenshot: Competitor Wave Charts: Beat your competition by categorizing your competitors’ review data into industry-specific categories to identify areas they excel and lack in and apply that data to provide the best experience for your customers.

ReviewTrackers screenshot: Use ReviewTrackers to drive a steady stream of reviews to your business to boost your local SEO rank and acquire more customers.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to registration forms.

Formstack Forms is a cloud-based solution that simplifies the data collection process allowing users to create applications.

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

ReviewTrackers vs XM for Customer Experience Comparison (2026)

ReviewTrackers

XM for Customer Experience

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives