RingCX vs Calabrio ONE

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Operations Manager

It was easy to use and manage. But when you needed support, their people were not savvy.  

Customer service

I enjoy using it for setting appointments and reaching customers when I need to.

RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Archiving & Retention

Audio Capture

Auto-Dialer

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Callback Scheduling

Call Center Integration

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Campaign Management

Chatbot

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversation Intelligence

Conversion Tracking

Customizable Reports

Dashboard

Data Import/Export

Email Management

Employee Database

Employee Management

Employee Scheduling

Event Triggered Actions

Fax Management

Feedback Management

File Sharing

File Transfer

For Call Centers

For Cloud Phone Systems

Forecasting

Inbound Call Center

Interaction Tracking

Keyword Tracking

Labor Forecasting

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multiple Scripts

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Predictive Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

Scheduled Recording

Screen Capture

Screen Recording

Search/Filter

Sentiment Analysis

Single Sign On

Skills Tracking

Social Media Integration

Reviewers appreciate RingCX’s wide range of features at a price they find more affordable than some competitors, and some users say the flexible plans offer good value. However, some reviewers feel pricing is high as packages scale, and they mention unexpected charges or billing issues.

Value for money

Reviews for RingCX come from a wide variety of industries, including law practice (8% of reviewers), medical practice (7%), and construction (6%). The most frequent use case for RingCX cited by reviewers is call center operations (41% of reviewers).

RingCX

Web-based

Windows

iPhone

Android

iPad

Vonage Contact Center

Aircall

800.com

 RingCentral Contact Center

Slow and unhelpful support experience

I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.  

43% of reviewers feel negative about RingCentral’s customer support. Some reviewers report long wait times to reach support representatives and say responses to inquiries are often delayed or unhelpful. Users indicate that resolving issues can be challenging, with some finding it difficult to communicate effectively with support staff. Reviewers mention frustration with support’s inability to provide timely solutions or answer basic questions, and some feel that the company has not scaled its support resources to match its customer base, resulting in a poor overall experience when assistance is needed.

Straightforward and convenient usage

Marketing Equipment Manager

Controller

93% of reviewers feel positive about RingCentral’s ease of use. Reviewers indicate that the platform is simple to set up, navigate, and deploy, making it accessible even for those new to the software. Some users say they can quickly send communications, manage documents, and set up interviews with minimal effort. They find that the user interface is intuitive and that onboarding new users is a straightforward process. Some reviewers appreciate the convenience of accessing features directly through email or the app, which they feel saves time and streamlines daily tasks.

Extensive and customizable features

83% of reviewers feel positive about RingCentral’s features. Some reviewers find the wide range of features, including real-time team monitoring, customizable dashboards, and flexible communication tools, valuable for keeping their workforce updated and operations running smoothly. Reviewers appreciate the ability to customize the application extensively and say that having many options allows them to tailor the platform to their business needs. Some users report that the features are easy to use and manage remotely, which they think is especially beneficial for organizations with distributed teams or those requiring frequent updates.

Sales Associate

The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call.

medical assistant

I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform.

Credentialing Specialist

Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things.

Resolution specialists

Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control

Initial setup and customization can be time-consuming, and costs can increase as more capabilities are added.

RCM Manager

Ring allows me to send and receive faxes and text messages as well as make calls, store my contacts and show me a list of all incoming, outgoing and missed calls.

Receptionist

I love the call forwarding ability to transfer calls to colleagues, as well as being able to set office hours and voicemail etc.

Speech Language Pathologist

I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message.

It gave a scoring perspective to indicate how engaged the client was in the process.

Sr Field Ops supervisor

The way it keeps track of call being made outgoing and also it keeps tracks of incoming calls.

I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, & clear recordings.

The only thing I dont like with RingCX is the notifications that we get on the phone app.

Paralegal

There are tons of customization tools you can use, and there are so many options.

Attorney

With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers.

Ring central has been very reliable when it comes to faxing and making/taking calls for my business.

The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing.

As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps.

Brokerage Operations Associate

We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls.

Realtor

All ring central items are great and used for comunication.

Ring is also now intergrated on all my devices.  

it tracks how long the phone calls take, sends emails to you when you have a voicemail or text.

It is much better value and made our call management much easier.

Owner

Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace.

Referral Coordinator

very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session

Frustrated at times when trying to get help when there is a problem.

Called ID from internaly transferred calls.  

The more calls you take and transfer, etc.

It's a great system that makes it possible to have a web based calling system that functions anywhere your business is.

Its been a great experience, there is a lot of functionality such as ai note taking abd recorded audio chats.

Administrative assistant

High quality voice calls, have never used video call option so not aware about this feature.

Coach

Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info

Dispatcher

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities.

Ring Central is a great web based calling system that supports businesses with their customer calling system

Accounting and HR Assistant

Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious.

I have not had time to reach out to support to see where my sent faxes go and how long they are saves to Ring.

move coordinator

Sometimes the system glitches and we are unable to get calls/text.

SCheduler

RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

it has the ability to record calls and text

Predatory billing, company failed to provide working phone after 3rd contact by the owner.

Team Lead

Provides an all in one voice, video and messaging solution.

Network Administrator

Admittedly, we only used it for a short time at one of our 7 locations, but we couldn't find a replacement fast enough.

The other situation that we had was that we got charges that they couldn't explain, so it made the bill go up a lot.

Client Care Coordinator - Licensed Professional Counselor

There is some lag in texts loading but that might be a computer speed issue.

Customs Account Analyst

The integrated chat for communication between offices and departments is really nice.

Business Development

SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well.

RingCX vs Calabrio ONE Comparison (2026)

RingCX

Calabrio ONE

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives