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Calabrio ONE

Comprehensive performance software for contact centers

Last updated: August 2024

Calabrio ONE - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Calabrio ONE?

Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence. The suite includes advanced tools like call recording, quality management, workforce management, and analytics, all designed to enhance employee engagement, enrich customer experiences, and activate actionable insights.

Calabrio One provides data-driven insights that enable organizations to improve productivity, efficiency, and work environment for their agents. By capturing and analyzing data from various customer interactions across different channels, businesses can anticipate customer demands, improve customer experiences, and elevate performance to build loyalty. The suite also offers tools like self-scheduling flexibility, integrated gamification, and data-driven coaching, which empower agents to deliver outstanding customer experiences.

Starting from

295

One-time payment

Alternatives with better value for money

Calabrio ONE's key features

Most critical features, based on insights from Calabrio ONE users:

Reporting/Analytics

4.7

(59)

Call Recording

4.7

(41)

Call Center Management

4.7

(49)

Employee Scheduling

4.8

(54)

Computer Telephony Integration

4.8

(26)

Time Off Management

4.8

(40)

All Calabrio ONE features

Features rating:

4.4

(257)

Call Tracking Metrics

5.0

(1)

Call Tracking

5.0

(2)

For Call Centers

5.0

(1)

Chat/Messaging

(0)

Activity Tracking

5.0

(1)

Self Service Portal

4.6

(17)

Skills Tracking

4.9

(10)

Performance Management

4.9

(19)

Surveys & Feedback

4.7

(6)

Employee Management

4.6

(21)

Real-Time Data

4.7

(15)

Agent Interface

4.7

(7)

Feedback Management

4.4

(5)

Visual Analytics

5.0

(2)

Alerts/Escalation

5.0

(3)

Employee Database

4.7

(14)

Variable Workforce

4.9

(8)

Multi-Channel Communication

4.8

(4)

Queue Management

5.0

(1)

CRM

4.5

(2)

Customizable Reports

4.6

(12)

Labor Forecasting

4.8

(4)

Call Monitoring

4.5

(35)

Third-Party Integrations

4.8

(9)

Sentiment Analysis

5.0

(4)

Automatic Call Distribution

4.4

(26)

Interaction Tracking

5.0

(2)

Call Routing

4.5

(24)

Call Transfer

4.7

(18)

Predictive Analytics

(0)

Process/Workflow Automation

(0)

Workforce Management

(0)

Performance Metrics

(0)

Outbound Call Center

(0)

Online Time Clock

(0)

On-Demand Recording

(0)

Natural Language Processing

(0)

Multiple Scoring Models

(0)

Multi-Language

(0)

Multi-Channel Data Collection

(0)

Live Chat

(0)

Voice Mail

(0)

Virtual Assistant

(0)

Video Conferencing

(0)

Speech-to-Text Analysis

(0)

Service Level Agreement (SLA) Management

(0)

Self-Service Search

(0)

Search/Filter

(0)

Screen Recording

(0)

Scheduled Recording

(0)

Sales Trend Analysis

(0)

Request Assignment

(0)

Reporting & Statistics

5.0

(1)

Recording

5.0

(1)

Real-Time Updates

(0)

Real-Time Monitoring

(0)

Real-Time Analytics

4.0

(1)

Quality Management

5.0

(1)

Quality Assurance

(0)

Productivity Analysis

(0)

Collaboration Tools

(0)

Categorization/Grouping

(0)

Campaign Management

(0)

Caller ID

(0)

Call Transcription

5.0

(1)

Call Tagging

(0)

Call Scripting

(0)

Call Reporting

(0)

Call List Management

(0)

Call Disposition

(0)

Blended Call Center

(0)

Automatic Transcription

(0)

Audio Capture

(0)

Attendance Management

(0)

Archiving & Retention

(0)

Approval Process Control

(0)

API

(0)

Alerts/Notifications

(0)

AI/Machine Learning

5.0

(1)

Activity Monitoring

(0)

Activity Dashboard

(0)

Leave Tracking

(0)

Leaderboards

(0)

Language Detection

(0)

KPI Monitoring

(0)

Knowledge Base Management

(0)

IVR

5.0

(1)

Intraday Management

(0)

Inbound Call Center

(0)

File Transfer

(0)

Event Triggered Actions

(0)

Employee Time Tracking

(0)

Employee Reward Programs

(0)

Employee Coaching Tools

(0)

Email Alerts

(0)

Data Security

(0)

Customer Surveys

(0)

Customer Service Analytics

(0)

Customer Journey Mapping

(0)

Customer Experience Management

(0)

Contact Management

(0)

Compliance Management

(0)

Calabrio ONE awards

Calabrio ONE alternatives

Calabrio ONE

4.5

(257)

Starting from

295

One-time payment

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.5

Customer Support

4.6

Convoso

4.5

(331)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

CallAI

4.7

(7)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

Calabrio ONE pricing

Value for money:

4.5

Starting from

295

One-time payment

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Calabrio ONE integrations (7)

Integrations rated by users

We looked through 257 user reviews, to identify which products are mentioned as Calabrio ONE integrations, and what is the users perception.

Gladly

Integration rating: 5.0 (2)

ADP Workforce Now

Integration rating: 5.0 (1)

Microsoft Power BI

Integration rating: 5.0 (1)

Twilio Flex

Integration rating: 4.0 (1)

Other top integrations

Kustomer

Enghouse Contact Center

USAN Contact Suite for Amazon Connect

Calabrio ONE support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

24/7 (Live rep)

Training options

Documentation

In Person

Videos

Webinars

Live Online

Calabrio ONE reviews

Overall rating

4.5

257

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.58/10

Rating distribution

172

Pros

The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.

Verified reviewer

Anonymity request

My favorite part is that the quality evaluation tool is built into the call recording tool (our former tool only kept the recordings and did not have a quality evaluation component.).

Felicia M.

Service Quality Analyst

Very wonderful experience with the product they have world class customer service and will help you fix any issues that may arise.

Piero T.

Intraday coordinator

Cons

I dislike that the earlier version that we have is not compatible with.

Natalie J.

Workforce Manager

The installation has taken a bit longer than expected. 28 enhancement requests submitted and ten defects found.

Daniel R.

Contact Center Director

Some of the reporting features are confusing when it comes to Team and Agent level reports. The same report changes if you choose the agents names compared to just the team name.

Mike H.

Contact Centre Analyst & Reporting Specialist

Read all reviews