RingCX vs CloudTalk

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.

Computer Telephony Integration

Agent Interface

Queue Management

Some reviewers find RingCX affordable and appreciate the range of features included at its price point. Some users say they get good value for the money, but some reviewers feel pricing is high as user numbers grow, and they report unexplained charges or inflexible pricing structures.

Value for money

Reviews for RingCX come from a wide variety of industries, including medical practice (7% of reviewers), law practice (7%), and construction (6%). The most frequent use case for RingCX cited by reviewers is call center operations (40% of reviewers).

RingCX

Web-based

Windows

iPhone

Android

iPad

Vonage Contact Center

Aircall

800.com

 RingCentral Contact Center

Slow and unhelpful support

I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.  

44% of reviewers feel negative about RingCentral’s customer support. Reviewers indicate that response times are often excessively long, making it difficult to resolve urgent issues. Some users report that support representatives lack the knowledge to answer basic questions or provide effective solutions. They say communication with support is frustrating due to language barriers and frequent transfers between agents. Users think that poor customer service, including unhelpful responses and lack of follow-through, negatively impacts their overall experience and can disrupt business operations.

Simple and intuitive experience

96% of reviewers feel positive about RingCentral’s ease of use. Reviewers indicate the platform is straightforward to navigate, making daily tasks like sending messages, uploading documents, and managing users simple and efficient. Some users say setup and deployment are quick, and they appreciate being able to train others easily. Reviewers appreciate that once they learn the basics, ongoing use is effortless, and they can complete tasks without confusion. Users think the app’s convenience and user-friendly design help them save time and reduce frustration in their workflows.

Versatile and customizable features

Customer Service & Sales Manager

The ability to monitor teams in real time via customizable dashboards is my favorite feature.  

82% of reviewers feel positive about RingCentral’s features. Users think the platform offers a wide range of functionalities, including real-time team monitoring, customizable dashboards, and flexible communication tools. Reviewers appreciate being able to tailor the application to their needs, noting that features are easy to access and manage both remotely and via mobile. Some reviewers find the variety of features supports smooth business operations and allows for effective team collaboration. They say frequent updates and the ability to customize settings are valuable for adapting to evolving business requirements.

RCM Manager

Ring allows me to send and receive faxes and text messages as well as make calls, store my contacts and show me a list of all incoming, outgoing and missed calls.

Credentialing Specialist

Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things.

Resolution specialists

Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control

Attorney

With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers.

Dispatcher

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities.

Receptionist

I love the call forwarding ability to transfer calls to colleagues, as well as being able to set office hours and voicemail etc.

It gave a scoring perspective to indicate how engaged the client was in the process.

Sr Field Ops supervisor

The way it keeps track of call being made outgoing and also it keeps tracks of incoming calls.

I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, & clear recordings.

The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

Paralegal

There are tons of customization tools you can use, and there are so many options.

Operations Manager

Its been a great experience, there is a lot of functionality such as ai note taking abd recorded audio chats.

The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing.

I have not had time to reach out to support to see where my sent faxes go and how long they are saves to Ring.

As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps.

Network Administrator

Admittedly, we only used it for a short time at one of our 7 locations, but we couldn't find a replacement fast enough.

Brokerage Operations Associate

We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls.

Realtor

All ring central items are great and used for comunication.

Customs Account Analyst

The integrated chat for communication between offices and departments is really nice.

it tracks how long the phone calls take, sends emails to you when you have a voicemail or text.

It is much better value and made our call management much easier.

Business Development

SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well.

Owner

Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace.

Office Administration

The AI notes for phone calls is really helpful to refer back to or share with our team.

Referral Coordinator

very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session

Frustrated at times when trying to get help when there is a problem.

I really wish they would integrate autocorrect into messages and texts.

I have become very familiar with RingCX so it would be difficult for me to change platforms

The more calls you take and transfer, etc.

It's a great system that makes it possible to have a web based calling system that functions anywhere your business is.

There were too many limitations, and terrible customer support is a big red flag for us.

Administrative assistant

High quality voice calls, have never used video call option so not aware about this feature.

Coach

Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info

I think that it has some wonderful easy to use navigation and think it is a good product for offices.

Ring Central is a great web based calling system that supports businesses with their customer calling system

Accounting and HR Assistant

Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious.

move coordinator

Sometimes the system glitches and we are unable to get calls/text.

SCheduler

RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

The UI is not attractive and could do with beingbupdates.

it has the ability to record calls and text

The software requires little to no training because it is self-explanatory.

Predatory billing, company failed to provide working phone after 3rd contact by the owner.

Team Lead

Provides an all in one voice, video and messaging solution.

The other situation that we had was that we got charges that they couldn't explain, so it made the bill go up a lot.

Scheduler

Very simple to use and the updates didn't cause any issues.

Client Care Coordinator - Licensed Professional Counselor

There is some lag in texts loading but that might be a computer speed issue.

I have never had to contact RingCX support

Phone Support

Bugs and Issues

Text Messaging

Training and Learning Curve

Contact Center

Performance and Speed

Communication

Navigation

Ease of Use

Customer Support

Freelancers

Small Business

Large Enterprises

Mid-size Business

Some reviewers find RingCX affordable compared to other options and appreciate the range of features included at its price point, especially for small businesses. They indicate that the service offers flexibility and useful functionalities without frequent interruptions. Some users say they get good value for the money, with easy-to-use features and reasonable pricing for the service received. However, some reviewers feel the pricing is high, especially as user numbers or package levels increase, and they report unexplained charges or inflexible pricing structures. Some users think the cost does not always justify the benefits, particularly for smaller budgets.

RingCentral

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

CloudTalk’s powerful auto-dialing software will have your agents handling more calls in less time. Make things easier for your sales and customer support teams with 70+ time-saving features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.

Caller ID

Reporting/Analytics

Call Center Management

Call Routing

Call Recording

Voice Mail

Call Monitoring

Predictive Dialer

Campaign Management

Most reviewers indicate that CloudTalk delivers good value for money, citing affordable pricing and essential features in lower-tier plans. However, some reviewers feel certain features require costly upgrades and report occasional billing transparency issues.

Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).

CloudTalk

Linux

JustCall

RingEX

Freshcaller

Five9

CallHippo

Lite

Essential

Expert

Custom

Recurring app glitches and bugs

Chief Technical Officer

41% of reviewers feel negative about CloudTalk’s bugs and issues. Some users report frequent malfunctions, such as app crashes, forced restarts, and freezing, particularly on mobile devices. Reviewers indicate that glitches in core features, like call handling and integration syncing, disrupt their workflow and cause frustration. They say troubleshooting is sometimes complicated by slow or ineffective customer support. Users think these recurring technical problems undermine reliability and lead to wasted time, especially when issues require repeated intervention or are not resolved promptly.

Intuitive and fast onboarding

100% of reviewers feel positive about CloudTalk’s ease of use. Reviewers indicate the platform is intuitive and requires minimal training, allowing teams to get started quickly. Some users say the straightforward interface helps them become productive almost immediately, while others report that daily tasks are simplified and workflows are more efficient. Many reviewers appreciate that the system is accessible and easy to understand, making it suitable for staff with varying technical backgrounds. Users think the uncomplicated setup process and clear navigation contribute significantly to their satisfaction and overall productivity.

Seamless CRM and app connections

Service Director

With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic.

90% of reviewers feel positive about CloudTalk’s integrations. Some users report that connecting with popular CRMs like HubSpot, Pipedrive, and Salesforce is straightforward and enhances their workflow. Reviewers appreciate the ease of setup and the ability to log calls and data automatically within their existing systems. They say the integrations save time and reduce manual work, with several noting that having multiple integration options is valuable for different business needs. Users think the platform’s compatibility with various apps and custom APIs is a major benefit for their operations.

Sales and Business Development

if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem)

It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging.

Team lead

Name is displayed on call or double check on number is not required

Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful.

Trying to change the country number is a but confusion but it is manageable.

Don’t need to recheck the number as name displays

The mobile app lacks some key functions compared to desktop.

you can easily dial numbers from CRM, fast

Advanced Systems Engineer

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.

Sales Associate

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Head of Marketing

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available.

data analyst

Features like call recording, history, reporting make CloudTalk a good call management application

Marketing Executive

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

customer service, sales

glitches at times  , does not show you who you miss a call from just tells you that you have missed a call.

director

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.

I had a problem with 888 prefix cannot activate the text message service which caused me big troubles to log in again to websites where I used the number as primary contact.

Marketing Specialist

The platform is built on VoIP, so we don't have to depend on a landline.

Manager

Automation, Dashboard, Auto-Dialer, Call Monitoring

The system works properly in most cases, but there are a lot of connection issues

There could be more features for physical IP phones.

You can setup business hours and call flows that support the business and lets people enjoy their time out of the office.

CloudTalk allows you to build call flows that can route anyone's call with no hussle.

CloudTalk is easy to use and allows you to purchase phone numbers quickly.

The transmission works great and without any outages or other glitches.

General Manager

We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs.

Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped.

It's internet-based, so I don't have to pay for expensive plans on landlines companies, I can call almost every country in the world

Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.

Recruitment Manager

The waiting time for the phone lines is short.

Customer service is not fully available sometimes.

They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers.

CTO,Co-Founder

Tool was a bit tricky to get setup with and running initially. As is this case with most tools like this I suppose

RingCX vs CloudTalk Comparison (2026)

RingCX

CloudTalk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives