CloudTalk Pricing, Features, Reviews & Comparison of Alternatives

CloudTalk

Cloud-based call center software for sales and support teams

4.59/5 (194 reviews)

CloudTalk overview

What is CloudTalk?

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams have always access to up-to-date information across all the platforms. Agents can see all the customer details before they answer the call and make the call more personalised and quicker.
www.cloudtalk.io

Pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Czech
CloudTalk screenshot: Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
Intercom + CloudTalk Integration Overview - How To Use Phone System Integration In IntercomCloudTalk screenshot: Call history and logs including total calls, average call duration, waiting time, and missed calls.CloudTalk screenshot: VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.CloudTalk screenshot: Integrate Pipedrive with CloudTalk to improve your sales team performance. CloudTalk screenshot: View active calls, notes, and customer order details.CloudTalk screenshot: Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.Hubspot CRM + CloudTalk - Integration OverviewZendesk + CloudTalk - Integration OverviewSalesforce + CloudTalk Integration Overview - How To Use Phone System Integration In SalesforcePipedrive + CloudTalk - Integration OverviewSmart Dialer - CloudTalk's flagship feature

CloudTalk user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.6
  4.5
Eyituoyo Ogbemi

intruitive for Both Admins and Users

Used daily for free trial
Reviewed 2019-07-10
Review Source: Capterra

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Frederico Lopes

Great product and fantastic support!

Used daily for 1-2 years
Reviewed 2020-11-16
Review Source: Capterra

I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Pros
The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Cons
The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Careyn Quintos

App is Good But Still Needs Improvement

Used daily for less than 6 months
Reviewed 2019-10-23
Review Source: Capterra

Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business.

Pros
Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Cons
Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Iliana Liontou

Cloudtalk is the many tools in one

Used daily for less than 6 months
Reviewed 2020-08-25
Review Source: Capterra

It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Pros
The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Cons
The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Victor Silén

Well functioning and good integration with HubSpot

Used daily for less than 6 months
Reviewed 2020-08-27
Review Source: Capterra

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros
Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons
The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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CloudTalk pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
View Pricing Plans

CloudTalk pricing scales with number of agents:

Starter:
$25/user per month (billed monthly) or $20/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $25/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $40/user per month (billed annually)

Custom:
Contact us - support@cloudtalk.io

CloudTalk features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Monitoring
Multi-Channel Communication
Reporting & Statistics
Third Party Integration
Workflow Management

Alerts / Escalation (83 other apps)
Chat (208 other apps)
Customizable Branding (135 other apps)
Email Integration (104 other apps)
Instant Messaging (104 other apps)
Knowledge Base Management (108 other apps)
Multi-Language (76 other apps)
Self Service Portal (80 other apps)
Social Media Integration (91 other apps)
Support Ticket Management (84 other apps)
Surveys & Feedback (97 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CloudTalk

Key features of CloudTalk

  • API
  • Activity Dashboard
  • Advanced dial plan
  • Agent reporting
  • Auto Dialer
  • Automated Call Distribution (ACD)
  • Automated call redirection
  • Automatic Notifications
  • Automatic outbound caller ID
  • Blacklist
  • Blended Call Center
  • Browser notifications
  • Business hours
  • CRM Integration
  • CTI
  • Call Logging
  • Call Recording
  • Call monitoring
  • Call notes
  • Call queuing
  • Call statistics
  • Call tagging
  • Callback
  • Caller ID
  • Caller-based routing
  • Click to Call
  • Conference call
  • Contact Tags
  • Contact history
  • Contact list
  • Create tasks directly
  • Custom fields
  • Custom reporting
  • Desktop notifications
  • Email Integration
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Interactive Voice Response (IVR) menu
  • Internal calls/Extensions
  • Internal phone number tags
  • International numbers
  • Knowledge Base
  • Manual Dialer
  • Monitoring
  • Multi-Part Conferencing
  • Online agent management
  • Outbound Call Center
  • Outbound Reporting
  • Personalised greetings
  • Predictive dialer
  • Preferred agent
  • Queue Management
  • Real Time Monitoring
  • Real-time customer card
  • Real-time dashboard
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive web admin
  • Ring Groups
  • Ring groups
  • Ring on speakers
  • Sentiment & CSAT Score
  • Short numbers
  • Simple integrations
  • Skills-based routing
  • Social Media Integration
  • Third Party Integration
  • Ticket Management
  • Toll-free numbers
  • Unlimited concurrent calls
  • VoIP
  • Voice & Data Integration
  • Voicemail
  • Wallboard
View All Features

Benefits

• Record calls and listen in at anytime to monitor team performance from any internet browser.

• Integrate your phone system with the most popular CRM, ecommerce or helpdesk system as Pipedrive, Helpscount or Shopify to simplify communication with your customers.

• Monitor your sales or customer support team in real-time. Feature call center dashboard allows you to see all the important data about your team.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customised tags to contacts and later identify them by their tags.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound ID based on the country of call destination in order to call customers from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard, which displays an overview of call center metrics on LCD screens in real time, providing agents with a live picture of stats such us average wait time, number of callers on hold, service level, agent activity, and more.