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CloudTalk

Cloud-based call center software for sales and support teams

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CloudTalk Pricing, Features, Reviews and Alternatives

CloudTalk product overview

Price starts from

25

/user

Per month

What is CloudTalk?

CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.

Key benefits of using CloudTalk

• Monitor team performance by listening in to ongoing calls or recording them for future reference.

• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.

• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
In Person
Documentation
Live Online

CloudTalk pricing information

Value for money

4.3

/5

242

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CloudTalk features

Functionality

4.3

/5

242

Total features

133

17 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Reporting & Statistics
Multi-Channel Communication
Activity Dashboard
Alerts / Escalation
Alerts/Notifications

Functionality contenders

CloudTalk users reviews

Overall Rating

4.4

/5

242

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.57/10
Rating distribution

5

4

3

2

1

164

51

8

7

12

Pros
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

AR

Anonymous Reviewer

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
AvatarImg

Julius T.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

Cons
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
AvatarImg

Béla B.

Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.

TE

Tessa E.

The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.

TD

Trevor D.

Overall rating contenders

Overall Rating

Why I use Cloud Talk

Reviewed 9 months ago

Transcript

Speaker 1: My name is Albert. I am marketing manager and give a rating, a five star rating of iTalk....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

intruitive for Both Admins and Users

Reviewed 3 years ago

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Well functioning and good integration with HubSpot

Reviewed 2 years ago

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great telephony system, great CRM integrations

Reviewed a month ago

Their support is amazing and their support staff as well.

Pros

It's very easy to use. Also updating is very easy and fast.

Cons

Sometimes it would give us an error or say things like call not connected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Looks good from a distance, but they're a mess internally

Reviewed 10 months ago
Pros

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Cons

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great solution all in one

Reviewed 4 months ago

At the beginning they give you the trial option so you have the chance to test the product before buying to be sure that all your requirements are met. The support during the trial is really good. It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and customer experience overall.

Pros

It is easy to set and use. The support is very good.

Cons

At the moment I am satisfied with everything

CloudTalk FAQs and common questions

Q. What type of pricing plans does CloudTalk offer?

CloudTalk has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of CloudTalk?

CloudTalk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CloudTalk support?

CloudTalk supports the following languages:
Czech, English


Q. Does CloudTalk support mobile devices?

CloudTalk supports the following devices:
Android, iPad, iPhone


Q. Does CloudTalk offer an API?

Yes, CloudTalk has an API available for use.


Q. What other apps does CloudTalk integrate with?

CloudTalk integrates with the following applications:
Salesforce Service Cloud, amoCRM, Make, Adobe Commerce, Zoho CRM, Zapier, Pipedrive, LiveAgent, Freshdesk, Help Scout, Salesforce Sales Cloud, Slack, Google Contacts, noCRM.io, Front, LiveChat, Zendesk Sell, Groove, Kustomer, Copper, HubSpot Sales Hub, HubSpot CRM, Intercom, BigCommerce, HubSpot Service Hub, Shopify, Zendesk


Q. What level of support does CloudTalk offer?

CloudTalk offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Common CloudTalk comparisons

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