Cloud-based call center software for sales and support teams
4.78/5 (100 reviews)
We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!
Pros
We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.
Cons
We would need more software connected to CloudTalk to even more dig into automation.
Rating breakdown
Likelihood to recommend: 10/10
great program for good money
Pros
I like everything that is easy to control that it costs little money
Cons
small outages, but not often, it was probably caused by the Internet
Rating breakdown
Likelihood to recommend: 10/10
Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!
Pros
Usability
Design
Functions
Quality
Integration(s)
Cons
Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved
Rating breakdown
Likelihood to recommend: 9/10
Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business.
Pros
Upsides of Using CloudTalk:
-It has International calling capability
-It has a mobile app available for iPhone users
-It identifies who's logged in or not for internal users
-There is Caller ID
-I like the fact that most calls are recorded automatically is readily available for listening
-Easy to use; straightforward interface, userfriendly
-Dashboard is very useful and has all the information I need
Cons
Least Helpful / Dislikes
-The status showing if people are online/offline is not always accurate
-The application malfunctions regularly (maybe bugs)
-Calls are not being routed correctly sometimes
-Callers wait for a long time waiting when they are transferred
-Caller ID names not accurate
-No mobile phone app available for Android users - please create soon!!!
Rating breakdown
Likelihood to recommend: 7/10
Pros
It does what I need it to do with a fair price.
Cons
I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.
Rating breakdown
Likelihood to recommend: 10/10
CloudTalk pricing scales with number of agents:
Starter:
$22/user per month (billed monthly) or $15/user per month (billed annually)
Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)
Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)
Custom:
Contact us - support@cloudtalk.io
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