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CloudTalk Pricing, Features, Reviews and Alternatives
CloudTalk FAQs
Q. Who are the typical users of CloudTalk?
Q. Does CloudTalk support mobile devices?
Q. What other apps does CloudTalk integrate with?
CloudTalk integrates with the following applications:
Salesforce Service Cloud, Kommo, Make, Adobe Commerce, Zoho CRM, Zapier, Pipedrive, LiveAgent, Freshdesk, Help Scout, Salesforce Sales Cloud, Slack, Google Contacts, noCRM.io, Front, LiveChat, Zendesk Sell, Groove, Kustomer, Copper, HubSpot Sales Hub, HubSpot CRM, Intercom, BigCommerce, HubSpot Service Hub, Shopify, Zendesk Suite
CloudTalk product overview
Key benefits of using CloudTalk
• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.
• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.
• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.
• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.
• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.
• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.
• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.
Typical customers
Platforms supported
Support options
Training options
Not sure about CloudTalk? Compare it with a popular alternative
Starting from
25
/user
Per month
Starting from
19
/user
Per month
CloudTalk pricing information
Value for money
4.2
/5
259
Starting from
25
/user
Per month
Pricing options
Value for money contenders
CloudTalk features
Functionality
4.3
/5
259
Total features
129
17 categories
Most valued features by users
Functionality contenders
CloudTalk users reviews
Overall Rating
4.4
/5
259
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.58/10
176
52
8
8
15
Julius T.
Béla B.
Overall rating contenders
Albert S.
marketing manager
Airlines/Aviation, 1-10 employees
Review source
Transcript
Speaker 1: My name is Albert. I am marketing manager and give a rating, a five star rating of iTalk....
Lindsey A.
Real Estate, 1-10 employees
Used daily for 6-12 months
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Its been great to be able to centralize our contact and have access to information from our different agents all in one place. We've been able to use cloudtalk to update the way we use technology in our business. We were archaically using google contacts, google calendar, and independent CRM companies and we've been able to integrate all of our data storage systems and email campaigns, etc. into one place that everyone has access to, even on their phones.
One of the most important features for us was to keep track of detailed information about our clients. We have numerous people answering phones for the same clients and we need to be able to access information about what these clients talked about with other team members. We can do that here. It was easy to set up and sync our contacts and we've had support from customer service any time we had a hiccup.
No significant challenges at the moment. It took us a while to figure out which pricing plan made the most sense, but that wasn't an issue with CloudTalk.
Santhosh S.
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 6 months
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Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs.
Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.
Integrations with home grown CRM's can get better.
Anthony A.
Cosmetics, 1-10 employees
Used daily for less than 6 months
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Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months.
Its would be cost-effective it it worked properly
Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30...
John C.
Hospital & Health Care, 11-50 employees
Used daily for 6-12 months
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Great so far. Minor hiccups, but the team has been great about addressing them honsetly.
The customer support team. They are extremely responsive and very friendly.
No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing.
Philipp D.
Logistics and Supply Chain, 1-10 employees
Used daily for less than 6 months
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Using CloudTalk as a could-based phone system for our sales and customer support.
1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.
1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)
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