CloudTalk Pricing, Features, Reviews & Comparison of Alternatives


Cloud-based call center software for sales and support teams

4.77/5 (102 reviews)

CloudTalk overview

What is CloudTalk?

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams have always access to up-to-date information across all the platforms. Agents can see all the customer details before they answer the call and make the call more personalised and quicker.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Czech
CloudTalk screenshot: Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
Pipedrive + CloudTalk - Integration OverviewCloudTalk screenshot: Call history and logs including total calls, average call duration, waiting time, and missed calls.CloudTalk screenshot: VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.CloudTalk screenshot: Integrate Pipedrive with CloudTalk to improve your sales team performance. CloudTalk screenshot: View active calls, notes, and customer order details.CloudTalk screenshot: Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.Intercom + CloudTalk Integration Overview - How To Use Phone System Integration In IntercomSalesforce + CloudTalk Integration Overview - How To Use Phone System Integration In SalesforceHubspot CRM + CloudTalk - Integration OverviewZendesk + CloudTalk - Integration OverviewSmart Dialer - CloudTalk's flagship feature

CloudTalk reviews

Value for money
Ease of use
Customer support
Matej Kukucka

Great product with outstanding support

Used daily for 2+ years
Reviewed 2019-07-25
Review Source: GetApp

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!

We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.

We would need more software connected to CloudTalk to even more dig into automation.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Ján Bohuš

cool program, I definitely recommend

Used daily for 2+ years
Reviewed 2020-01-20
Review Source: Capterra

great program for good money

I like everything that is easy to control that it costs little money

small outages, but not often, it was probably caused by the Internet

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Robert Franke

Really easy to use calling software for everyone!

Used daily for less than 6 months
Reviewed 2020-01-21
Review Source: Capterra

Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!

Usability Design Functions Quality Integration(s)

Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved

Rating breakdown

Ease of use

Likelihood to recommend: 9/10

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Careyn Quintos

App is Good But Still Needs Improvement

Used daily for less than 6 months
Reviewed 2019-10-23
Review Source: Capterra

Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business.

Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Rating breakdown

Ease of use

Likelihood to recommend: 7/10

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Leon Snailham

Good overall

Used daily for less than 6 months
Reviewed 2020-01-17
Review Source: Capterra

It does what I need it to do with a fair price.

I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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CloudTalk pricing

Starting from
Pricing options
Free trial
View Pricing Plans

CloudTalk pricing scales with number of agents:

$22/user per month (billed monthly) or $15/user per month (billed annually)

$30/user per month (billed monthly) or $20/user per month (billed annually)

$50/user per month (billed monthly) or $35/user per month (billed annually)

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CloudTalk features

Activity Dashboard
Automatic Notifications
CRM Integration
Contact History
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Third Party Integration
Workflow Management

Chat (175 other apps)
Customizable Branding (99 other apps)
Email Integration (92 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (96 other apps)
Self Service Portal (68 other apps)
Social Media Integration (83 other apps)
Support Ticket Management (73 other apps)
Surveys & Feedback (83 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for CloudTalk

Key features of CloudTalk

  • API
  • Activity Dashboard
  • Advanced dial plan
  • Agent reporting
  • Auto Dialer
  • Automated Call Distribution (ACD)
  • Automated call redirection
  • Automatic Notifications
  • Automatic outbound caller ID
  • Blacklist
  • Blended Call Center
  • Browser notifications
  • Business hours
  • CRM Integration
  • CTI
  • Call Logging
  • Call Recording
  • Call monitoring
  • Call notes
  • Call queuing
  • Call statistics
  • Call tagging
  • Callback
  • Caller ID
  • Caller-based routing
  • Click to Call
  • Conference call
  • Contact Tags
  • Contact history
  • Contact list
  • Create tasks directly
  • Custom fields
  • Custom reporting
  • Desktop notifications
  • Email Integration
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Interactive Voice Response (IVR) menu
  • Internal calls/Extensions
  • Internal phone number tags
  • International numbers
  • Knowledge Base
  • Manual Dialer
  • Monitoring
  • Multi-Part Conferencing
  • Online agent management
  • Outbound Call Center
  • Outbound Reporting
  • Personalised greetings
  • Predictive dialer
  • Preferred agent
  • Queue Management
  • Real Time Monitoring
  • Real-time customer card
  • Real-time dashboard
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive web admin
  • Ring Groups
  • Ring groups
  • Ring on speakers
  • Sentiment & CSAT Score
  • Short numbers
  • Simple integrations
  • Skills-based routing
  • Social Media Integration
  • Third Party Integration
  • Ticket Management
  • Toll-free numbers
  • Unlimited concurrent calls
  • VoIP
  • Voice & Data Integration
  • Voicemail
  • Wallboard
View All Features


• Record calls and listen in at anytime to monitor team performance from any internet browser.

• Integrate your phone system with the most popular CRM, ecommerce or helpdesk system as Pipedrive, Helpscount or Shopify to simplify communication with your customers.

• Monitor your sales or customer support team in real-time. Feature call center dashboard allows you to see all the important data about your team.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customised tags to contacts and later identify them by their tags.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound ID based on the country of call destination in order to call customers from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard, which displays an overview of call center metrics on LCD screens in real time, providing agents with a live picture of stats such us average wait time, number of callers on hold, service level, agent activity, and more.