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CloudTalk

4.4
(259)

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Cloud-based call center software for sales and support teams

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(23)

CloudTalk Pricing, Features, Reviews and Alternatives

CloudTalk FAQs

Q. What type of pricing plans does CloudTalk offer?

CloudTalk has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of CloudTalk?

CloudTalk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does CloudTalk support?

CloudTalk supports the following languages:
Czech, English

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Q. Does CloudTalk support mobile devices?

CloudTalk supports the following devices:
Android, iPad, iPhone

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Q. Does CloudTalk offer an API?

Yes, CloudTalk has an API available for use.

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Q. What other apps does CloudTalk integrate with?

CloudTalk integrates with the following applications:
Salesforce Service Cloud, Kommo, Make, Adobe Commerce, Zoho CRM, Zapier, Pipedrive, LiveAgent, Freshdesk, Help Scout, Salesforce Sales Cloud, Slack, Google Contacts, noCRM.io, Front, LiveChat, Zendesk Sell, Groove, Kustomer, Copper, HubSpot Sales Hub, HubSpot CRM, Intercom, BigCommerce, HubSpot Service Hub, Shopify, Zendesk Suite

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Q. What level of support does CloudTalk offer?

CloudTalk offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

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CloudTalk product overview

Price starts from

25

/user

Per month

What is CloudTalk?

CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.

Key benefits of using CloudTalk

• Monitor team performance by listening in to ongoing calls or recording them for future reference.

• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.

• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
In Person
Documentation
Live Online

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Starting from

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CloudTalk pricing information

Value for money

4.2

/5

259

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CloudTalk features

Functionality

4.3

/5

259

Total features

129

17 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Multi-Channel Communication
Activity Dashboard
Reporting & Statistics
Alerts/Escalation
Monitoring

Functionality contenders

CloudTalk users reviews

Overall Rating

4.4

/5

259

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.58/10
Rating distribution

5

4

3

2

1

176

52

8

8

15

Pros
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
Cons
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.

Overall rating contenders

AS
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Albert S.

marketing manager

Airlines/Aviation, 1-10 employees

Review source

Overall Rating

Why I use Cloud Talk

Reviewed 2 years ago

Transcript

Speaker 1: My name is Albert. I am marketing manager and give a rating, a five star rating of iTalk....

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Lindsey A.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seamless Phone Integration for your Business

Reviewed 4 years ago

Its been great to be able to centralize our contact and have access to information from our different agents all in one place. We've been able to use cloudtalk to update the way we use technology in our business. We were archaically using google contacts, google calendar, and independent CRM companies and we've been able to integrate all of our data storage systems and email campaigns, etc. into one place that everyone has access to, even on their phones.

Pros

One of the most important features for us was to keep track of detailed information about our clients. We have numerous people answering phones for the same clients and we need to be able to access information about what these clients talked about with other team members. We can do that here. It was easy to set up and sync our contacts and we've had support from customer service any time we had a hiccup.

Cons

No significant challenges at the moment. It took us a while to figure out which pricing plan made the most sense, but that wasn't an issue with CloudTalk.

SS
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Santhosh S.

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Light weight telephony with easy integration

Reviewed 3 years ago

Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs.

Pros

Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.

Cons

Integrations with home grown CRM's can get better.

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Anthony A.

Cosmetics, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Huge call lag causing customer to ring multiple times just to speak with support

Reviewed a year ago

Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months.

Pros

Its would be cost-effective it it worked properly

Cons

Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30...

JC
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John C.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product, Better Customer Service

Reviewed 3 years ago

Great so far. Minor hiccups, but the team has been great about addressing them honsetly.

Pros

The customer support team. They are extremely responsive and very friendly.

Cons

No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing.

PD
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Philipp D.

Logistics and Supply Chain, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple cloud phone system with a reasonable pricing

Reviewed a year ago

Using CloudTalk as a could-based phone system for our sales and customer support.

Pros

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Cons

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

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