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CloudTalk Logo

CloudTalk

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Cloud-based call center software for sales and support teams

(29)

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CloudTalk Pricing, Features, Reviews and Alternatives

CloudTalk FAQs

Q. What type of pricing plans does CloudTalk offer?

CloudTalk has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of CloudTalk?

CloudTalk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CloudTalk support?

CloudTalk supports the following languages:
Czech, English


Q. Does CloudTalk support mobile devices?

CloudTalk supports the following devices:
Android, iPad, iPhone


Q. Does CloudTalk offer an API?

Yes, CloudTalk has an API available for use.


Q. What other apps does CloudTalk integrate with?

CloudTalk integrates with the following applications:
Salesforce Service Cloud, Kommo, Make, Adobe Commerce, Zoho CRM, Zapier, Pipedrive, LiveAgent, Freshdesk, Help Scout, Salesforce Sales Cloud, Slack, Google Contacts, noCRM.io, Front, LiveChat, Zendesk Sell, Groove, Kustomer, Copper, HubSpot Sales Hub, HubSpot CRM, Intercom, BigCommerce, HubSpot Service Hub, Shopify, Zendesk Suite


Q. What level of support does CloudTalk offer?

CloudTalk offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

CloudTalk product overview

Price starts from

25

/user

Per month

What is CloudTalk?

CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.

Key benefits of using CloudTalk

• Monitor team performance by listening in to ongoing calls or recording them for future reference.

• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.

• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
In Person
Documentation
Live Online

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Starting from

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Per month

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Why am I seeing this?

CloudTalk pricing information

Value for money

4.2

/5

263

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CloudTalk features

Functionality

4.3

/5

263

Total features

126

17 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Activity Dashboard
Multi-Channel Communication
Reporting & Statistics
Alerts/Escalation
Activity Tracking

Functionality contenders

CloudTalk users reviews

Overall Rating

4.4

/5

263

Positive reviews

88

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.57/10
Rating distribution

5

4

3

2

1

179

53

8

8

15

Pros
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
Cons
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.

Overall rating contenders

AS
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Albert S.

marketing manager

Airlines/Aviation, 1-10 employees

Review source

Overall Rating

Why I use Cloud Talk

Reviewed 3 years ago

Transcript

Speaker 1: My name is Albert. I am marketing manager and give a rating, a five star rating of iTalk....

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Matej K.

E-Learning, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great IVR & solid value

Reviewed a year ago

Very positive! Sending the high-five to their team.

Pros

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Cons

The mobile app could be improved, but we prefer the desktop app anyways.

PD
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Philipp D.

Logistics and Supply Chain, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Simple cloud phone system with a reasonable pricing

Reviewed 2 years ago

Using CloudTalk as a could-based phone system for our sales and customer support.

Pros

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Cons

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

AR
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Verified reviewer

Cosmetics, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Couldn't hear callers - waste of our time, and money!

Reviewed 2 years ago

We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do. Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped. This is not a service that we could rely on so we cancelled the contract. Our credit card statement came in and we saw that we had...

Pros

It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use.

Cons

Being billed for an annual commitment when only signing up for a monthly commitment. Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.

FD
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Fabrizio D.

Accounting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PBX solution really simple to implement

Reviewed 4 years ago

During the initial phase, an operator follows you giving support. So you can start almost immediately. So far everything works well.

Pros

PBX solution really simple to implement and extremely powerful and flexible. It is also possible to port your own telephone number

Cons

Sometimes there are delays, but causes can be various from our web speed connection to the caller.

TP
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Thorsten P.

Human Resources, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 4 years ago
Pros

What I like most is the user interface. It is intuitive and self-explanatory. As a call center agent, you don't need a lot of training and can get started immediately.

Cons

When importing the data, it was a little stuck. But the error was quickly fixed by the support.

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