Bright Pattern vs Genesys Cloud CX

Talkdesk

CXone Mpower

Five9

8x8 Work

Avaya UCaaS

Avaya Experience Platform

Compare Bright Pattern and Genesys Cloud CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Leading global provider of AI-powered omnichannel cloud contact center software.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI Copilot

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer Database

Customer History

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Disaster Recovery

Drag & Drop

Email Alerts

Email Management

Engagement Tracking

FCC Compliance

Feedback Management

FTC Compliance

HIPAA Compliant

Inbound Call Center

Inbox Management

Integrations Management

Interaction Tracking

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple Scripts

Negative Feedback Management

NPS Survey Structure

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Power Dialer

Pre-recorded Messages

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Self Service Portal

Bright Pattern

Android

Linux

Web-based

Windows

iPad

iPhone

CEO 

The features and functionality are industry best practice, but the people and support are amazing.

Manager, Technology

We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly.

BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.

Director of Operations Technology

We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.

VP Marketing

We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.

Managing Partner

Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.

Best software quality, great sales executive team, good technical support.

They are responsive, quick and cost effective. They understand what call centers/customer service organizations need and provide a true Omni channel approach for partners.

Customer Service Manager 

I love that all of our customer interactions are on one platform. Very user friendly  and simple to program.

My experience with Bright Pattern has been amazing...the customer support and sales folk work as one team, super knowledgable, friendly and they deliver on time, on scope, on budget.

Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.

Head of Operations Support

Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.

So flexibility simplicity and their engagement is second to none and I would always recommend BP.

Retail Support Representative

It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.

Customer Care Operations Manager

Solid software with an incredible integration team.

Self

No "wait" or "standby" mode while dispositioning last call before a break.

If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.

Can't go to "not ready" or "break" when the que is full.

Bright Pattern screenshot

Large Enterprises

Mid Size Business

Non Profit

Small Business

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Bright Pattern vs Genesys Cloud CX Comparison (2026)

Bright Pattern

Genesys Cloud CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives