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Bright Pattern Pricing, Features, Reviews and Alternatives

Bright Pattern product overview

Price starts from

70

Per month

What is Bright Pattern?

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Key benefits of using Bright Pattern

#1 Quality Assurance – Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.

#2 Omnichannel Conversations – Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.

#3 Powerful Personalization – Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.

Bright Pattern is a fast growing Silicon Valley startup, which successfully competes with big call center vendors, such as Avaya, Cisco, Five9, Interactive intelligence, Genesys, inContact and others

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Live Online
Documentation

Bright Pattern pricing information

Value for money

4.8

/5

98

Starting from

70

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Bright Pattern features

Functionality

4.6

/5

98

Total features

73

9 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Multi-Channel Communication
Live Chat
Activity Dashboard

Functionality contenders

Bright Pattern users reviews

Overall Rating

4.7

/5

98

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10
Rating distribution

5

4

3

2

1

77

16

5

0

0

Pros
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

GG

Gerry G.

The features and functionality are industry best practice, but the people and support are amazing.

EB

Eric B.

I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.

HD

Heidi D.

Cons
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.

AR

Anonymous Reviewer

No "wait" or "standby" mode while dispositioning last call before a break.

MB

Mike B.

If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.

TC

Tracey C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

flexible approach to a flexible world

Reviewed 2 years ago

its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered. and if its not there to be added or done i know it will be at some point. nothing is to hard for them to do and the relationship i have developed with the team is like nothing i experienced with Aspect, Genesys or not so NICE. The so called better are really just bigger companies who have lost sight of the personal touch and truly working with clients

Pros

As per the title, it is the flexibility of the system and how easy it is to use! What takes BP to the next level is the service I receive from them. They want to learn and they want to get even better and to do that they actually engage with their customers. I was impressed by their original RFP presentation/demo! We were using an outdated version of their system which was supplied by Aspect so I...

Cons

I haven't had any downsides as of yet and I am sure there will be some from time to time, but I am confident that whatever happens, they will go the extra mile to get it sorted

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bright Pattern Omnichannel CCaaS Review - Great enterprise omnichannel solutions

Reviewed 2 years ago

Exceptional. Amazing platform that is a tremendous value

Pros

Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels Bright Pattern has a mature offering and experienced executive team of contact center veterans One key thing that sets Bright Pattern apart from other vendors is their speed of deployment. They also have great and quick ROI. They are a great all-in-one solution but also have out-of-the-box integrations to fulfill the needs of any size of contact center both SMB and Enterprise.

Cons

None that come to mind. There are no cons to BP. Can't go wrong with this software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for the Start-up and MidSize Company

Reviewed 4 years ago
Pros

Remote Cloud based system, requires an online download for the compatibility of the software to your desktop. Allows for call outcome and dispositions to be added, edited. Has user directory, can take notes on the caller. Can while on the call stop recording, saves the users daily call log. Allows for users calling inbound to be placed on a callback list which the system will generate a callback when the call volume decreases in the queue. The system is easy to use has mute functions on the screen if you do not have capabilities on your headset. Has caller ID for those callers in the system. Allows for transfers and holds. Employees get their own designated extensions for each campagin. Allows for campaigns to be set-up.

Cons

The call log would be more effective if users could independently run stat comparisons or if it tallied for the user key information such as average call time, average hold time, average daily calls taken, and percentages of which disposition is used. Because call centers are so competitive and this information is monitored for employee performance. allowing employees to be accountable on their own...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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25 Years of Call Center Experience, BrightPattern is the best.

Reviewed a year ago

One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service even better!

Pros

Ease of use, coupled with excellent features.Virtual queue callback should be more of a "thing".

Cons

Virtual queue callback should be more of a "thing".

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Product

Reviewed 2 years ago

I love Bright Pattern, from the beginning the demo was great, explained things in great detail. As we moved our services over to them they have been super easy to work with.

Pros

I love that all of our customer interactions are on one platform. Very user friendly and simple to program. I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great! They respond quickly and are easy to work with.

Cons

When there are changes made or updates I am not notified of the changes that are made.

Bright Pattern FAQs and common questions

Q. What type of pricing plans does Bright Pattern offer?

Bright Pattern has the following pricing plans:
Starting from: $70.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Bright Pattern?

Bright Pattern has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Bright Pattern support?

Bright Pattern supports the following languages:
English


Q. Does Bright Pattern support mobile devices?

Bright Pattern supports the following devices:
Android, iPad, iPhone


Q. Does Bright Pattern offer an API?

Yes, Bright Pattern has an API available for use.


Q. What other apps does Bright Pattern integrate with?

Bright Pattern integrates with the following applications:
Salesforce Service Cloud, Google Analytics 360, Zoho CRM, Zapier, Gmail, Oracle Service, Dynamics 365, Amazon EC2, Oracle B2C Service, PaySimple, Twitter, Salesforce Sales Cloud, Meta for Business, ServiceNow, Google Calendar, Alvaria Workforce, Verint Workforce Management, Zendesk


Q. What level of support does Bright Pattern offer?

Bright Pattern offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)

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