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Cloud Contact Center Software with Embedded AI

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Bright Pattern Pricing, Features, Reviews and Alternatives

Bright Pattern FAQs

Q. What type of pricing plans does Bright Pattern offer?

Bright Pattern has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Bright Pattern?

Bright Pattern has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Bright Pattern support?

Bright Pattern supports the following languages:
English


Q. Does Bright Pattern support mobile devices?

Bright Pattern supports the following devices:
Android, iPad, iPhone


Q. Does Bright Pattern offer an API?

Yes, Bright Pattern has an API available for use.


Q. What other apps does Bright Pattern integrate with?

Bright Pattern integrates with the following applications:
Salesforce Service Cloud, Google Analytics 360, Zoho CRM, Zapier, Gmail, Oracle Service, Dynamics 365, Amazon EC2, Oracle B2C Service, PaySimple, Twitter/X, Salesforce Sales Cloud, Meta for Business, ServiceNow, Google Calendar, Alvaria Workforce, Verint Workforce Management, Zendesk Suite


Q. What level of support does Bright Pattern offer?

Bright Pattern offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)

Bright Pattern product overview

Price starts from

0

Per month

What is Bright Pattern?

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Key benefits of using Bright Pattern

#1 Quality Assurance – Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.

#2 Omnichannel Conversations – Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.

#3 Powerful Personalization – Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.

Bright Pattern is a fast growing Silicon Valley startup, which successfully competes with big call center vendors, such as Avaya, Cisco, Five9, Interactive intelligence, Genesys, inContact and others

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Live Online
Documentation
Videos

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Bright Pattern pricing information

Value for money

4.8

/5

104

Starting from

0

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Bright Pattern features

Functionality

4.6

/5

104

Total features

122

10 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Chat/Messaging
Activity Dashboard
Multi-Channel Communication
Reporting & Statistics
Surveys & Feedback

Functionality contenders

Bright Pattern users reviews

Overall Rating

4.8

/5

104

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.29/10
Rating distribution

5

4

3

2

1

83

16

5

0

0

Pros
The features and functionality are industry best practice, but the people and support are amazing.
We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Cons
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
No "wait" or "standby" mode while dispositioning last call before a break.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.

Overall rating contenders

PC
AvatarImg

Pedro C.

Marketing and Advertising, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mature omni-channel Contact Center platform at the best price

Reviewed a year ago

Outstanding. Best software quality, great sales executive team, good technical support.

Pros

One of the best Call routing applications in the CCaaS industry. As good as many others like Genesys.

Cons

It should have its own workforce management solution.

KR
AvatarImg

KC R.

Research, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bright Pattern - Advanced Contact Centers made simple

Reviewed 7 years ago

Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data for market research and polling. We were on an archaic free source telephony system with some built on features that we were overpaying for. No we have a robust system for almost the same cost and we don't have to employ a developer to maintain a simple dialer. We've stepped into the future of contact centers.

Pros

It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges. There is an excellent in hours customer support center that has gone to bat for us time and time again. The scenario builder will allow anyone with a basic knowledge of telephony to easily program any time of campaign. Their Development team is consistently looking to improve their software and will often reach-out/receive feedback on what features should be brought in.

Cons

Pricey. One of the big hang ups we have with Bright pattern is that were not quite to a place where Omi-channel telephony can be fully utilized and so I feel that I pay for my features/channels I do not use Some features are rather rudimentary like the built in QA software, or auxiliary state controls After hours support feels redundant and doesn't seem to reduce wait times on urgent tickets Carrier Trouble ticket reporting can be hairy

AP
AvatarImg

Amber P.

Retail, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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BP

Reviewed 5 years ago

Bright pattern has its down but for the most part is it okay.

Pros

I like that when request come in the queue they disappear when someone is working on the request. Also that it has a trail of the completion status. The last person that worked on it.

Cons

I do not like the thread of the email chain for the software. It is very confusing and misguiding. I also do not like how we compose a new email. Not easy to use and take to much effort for something that should be simple. Another con is you can not revisit a case just for information after it has been closed with out reopening.

WA
AvatarImg

William A.

Financial Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!

Reviewed 7 years ago

Significant increase in contact rate, ease of user experience.

Pros

I love the omnichannel support. I was able to design an outbound dialing program that incorporates telephone calls, automated voicemails, SMS messaging, and email. This approach took my contact rate from ~35% to 61% last month! I could have have accomplished this with out the creativity and expertise of the support staff, they are very knowledgeable about their product and very willing to help with solutions.

Cons

It seems to be better designed for a small number of large dialing campaigns as opposed to a large number of small campaigns, but this is likely an issue across predictive dialing platforms. When I am testing new campaigns that only send 100 or so leads each day, it is often more beneficial to manually dial them in 'Preview' mode rather than set up dialing rules and unique campaigns because having one or two agents assigned to several small campaigns often makes the dialer "choke" for lack of a better word. I have also had some integration issues with our CRM, but again I do not believe that 100% (or any percent, to be honest) a reflection of Bright Pattern as much as it is on our CRM software.

HL
AvatarImg

Howard L.

Telecommunications, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Administer and Powerful to Use

Reviewed 5 years ago

Helps me to provide my clients with an omnichannel​ contact center platform in the cloud that is both affordable and efficient.

Pros

Rapid deployment of new routing strategies and easy integrations. I can set up​ a URL screen-pop in 30 seconds.

Cons

Limited to 10 global questions for quality scoring. Looking forward to the upcoming QM Pro capabilities.

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