Bright Pattern Pricing, Features, Reviews & Comparison of Alternatives

Bright Pattern

Multi-channel cloud call center software

4.83/5 (64 reviews)

Bright Pattern overview

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
www.brightpattern.com

Pricing

Starting from
$70/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Latin America

Supported languages

English
Bright Pattern screenshotBright Pattern screenshotBright Pattern screenshot

Bright Pattern reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.6
  4.8
KC Reben

Bright Pattern - Advanced Contact Centers made simple

Used daily for 1-2 years
Reviewed 2017-02-22
Review Source: Capterra

Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data for market research and polling. We were on an archaic free source telephony system with some built on features that we were overpaying for. No we have a robust system for almost the same cost and we don't have to employ a developer to maintain a simple dialer. We've stepped into the future of contact centers.It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges. There is an excellent in hours customer support center that has gone to bat for us time and time again. The scenario builder will allow anyone with a basic knowledge of telephony to easily program any time of campaign. Their Development team is consistently looking to improve their software and will often reach-out/receive feedback on what features should be brought in.

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William Ayer

I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!

Used daily for 1-2 years
Reviewed 2017-08-05
Review Source: Capterra

Significant increase in contact rate, ease of user experience.I love the omnichannel support. I was able to design an outbound dialing program that incorporates telephone calls, automated voicemails, SMS messaging, and email. This approach took my contact rate from ~35% to 61% last month! I could have have accomplished this with out the creativity and expertise of the support staff, they are very knowledgeable about their product and very willing to help with solutions.

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Roger Meador

Bright Pattern

Used daily for 2+ years
Reviewed 2017-03-17
Review Source: Capterra

Trusource Labs is third-party contact center outsourcing company. As such, we are exposed to a number of different cloud contact center and ACD solutions. Our experience with Brightpattern has been great. We have been using Brightpattern for about two-and-a-half years now. During that time there have been a steady release of updates and improvements. Brightpattern is very receptive to customer requests and enhancements. We mostly use the voice capabilities, however we also use chat/SMS and have currently started working on integration with a mobile app. We have integrated Brightpattern with Salesforce and Zendesk. Zendesk integration was pretty seamless. The integration allows us to make routing decisions based on customer information stored in Zendesk, further customizing the interaction flow. In the end, not everything goes as planned. Questions, as well as problems have come up, and the knowledgeable support staff has always been very responsive in answering questions and resolving problems.Flexible and powerful.

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Allan Young

We've tried many other cloud-based contact center solutions. Only Bright Pattern could scale with us

Used daily for 2+ years
Reviewed 2017-02-24
Review Source: Capterra

As a company that serves tens of thousands to hundreds of thousands of senior citizens, our customers want to talk to us via phone. Our customers do not use email, social media, nor other digital communications channels. Our technology team evaluated and even ran live with several other cloud-based contact center solutions and nothing was able to scale and maintain voice quality except for Bright Pattern. Most of the other cloud-based contact center solutions were able to handle our volume when we only had a few agents. But once we started to grow our volume and hiring of agents exponentially, only Bright Pattern proved robust enough to scale.The robustness of the underlying technology to withstand exponential growth.

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Hiroshi Shibayama

THE BEST and ONLY ONE TURE OMUNICHANNEL SOLUTION!

Used daily for 6-12 months
Reviewed 2017-09-22
Review Source: Capterra

Installation is very easy and easy to set up without any stress. System is very stable too. Scenario builder and Omunichannel capability are wonderful. I also like SNS integration including LINE, AI Watson integration and Proactive Chat. This is a ALL IN ONE solution with APIs which can give me freedoms to integrate other softwares easily. Voice, SNS, Chat, Video, CRM, SMS, AI and ticketing system are all connected and integrated nicely so that a call center agent can easily use without any stress. I believe that this software is the ONLY ONE TRUE OMUNICHANNEL platform and Bright Pattern is very quick in integrating their software with other third party softwares. And because of that, the software is always NEW AND UPDATED. This is also one of the reasons why I like this software. Their support team is very nice and they are very quick to respond to any of our inquiries in a kind manner.

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Bright Pattern pricing

Starting from
$70/month
Pricing options
Free trial
Subscription
View Pricing Plans

Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.

Bright Pattern features

API
CRM Integration
Chat
Instant Messaging
Knowledge Base
Multi-Channel Communication
Social Media Integration

Activity Dashboard (63 other apps)
Automatic Notifications (70 other apps)
Contact History (62 other apps)
Customizable Branding (63 other apps)
Customizable Templates (51 other apps)
Email Integration (67 other apps)
Monitoring (69 other apps)
Prioritizing (58 other apps)
Reporting & Statistics (76 other apps)
Surveys & Feedback (63 other apps)
Third Party Integration (80 other apps)
Ticket Management (56 other apps)
Workflow Management (56 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Bright Pattern

Key features of Bright Pattern

  • Inbound Contact Center
  • Outbound Contact Center
  • Interactive Voice Response
  • Contact Center Web Chat
  • Predictive Dialer
  • Surveys
  • Skills-based Routing
  • Automatic Call Distribution
  • DNC Compliance
  • Reporting
  • Salesforce Integration
  • Call Recording
  • Pre-recorded Messages
  • Quality Monitoring
  • Multilingual Support
  • Text-to-Speech
  • App:Business Process Outsourcing
  • App:Customer Service
  • App:Technical Support
  • App:Inside Sales
View All Features

Benefits

We offer out-of-the box Salesforce integration with no custom coding and a user friendly interface with zero-installation and a single sign-on.

Bright Pattern is a fast growing Silicon Valley startup, which successfully competes with big call center vendors, such as Avaya, Cisco, Five9, Interactive intelligence, Genesys, inContact and others