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SysAid vs HubSpot Service Hub Comparison

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Good recommendations?

SysAid logo

SysAid

95pts

Overview

Category Leaders

SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the...

Category Leaders

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

79

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

444

5

4

3

2

1

289

119

24

10

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

158

5

4

3

2

1

82

67

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.

Pros

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.

Cons

Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.

Cons

There can be many layers to get through, and the lack of tags makes it hard to track.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features123
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • CRM
  • Calendar Management
  • Call Routing
  • Canned Responses
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Geotargeting
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS of Customers
  • Network Monitoring
  • Offline Form
  • Onboarding
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Pipeline Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Workflow Configuration
  • Workflow Management
  • Total features85
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • CRM
  • Calendar Management
  • Call Routing
  • Canned Responses
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Geotargeting
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS of Customers
  • Network Monitoring
  • Offline Form
  • Onboarding
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Pipeline Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations24
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations186
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

PR
AvatarImg

Phil R.

Education Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Affordable IT management tool for education users

Reviewed 2 years ago

SysAid helps us deliver a support service with ease. The self-service portal really helps provide a central support hub where our end users can request further support or a variety of self-support material which we've pre-populated. Our overall experience both with the software itself and the support from SysAid has been brilliant.

Pros

SysAid is so easy to setup and, right out of the box, guides you through an easy installation process (we use the on-prem version) Our end users interact positively with a well designed web GUI and local system agent. The green desktop icon is our 'go to' for support and certainly plays a big part in our support service offering.

Cons

Minor things really, we've used this software for a while now and grown as a support service with it. With regard to upgrade paths, we'd like to see a single 'rollup' upgrade rather than incremental patches as this would help to reduce our downtime. Some further customizations (branding) to the GUI would also be great, different themes for instance.

SC
AvatarImg

Sanjay C.

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

SysAid Review by Sanja Campbell of Jamaica Stock Exchange

Reviewed 4 years ago

Overall it has been great. Our admins have greater visibility of the tickets submitted. our end users love the product as well.

Pros

tracking of tickets and issues are simple. centralized hub. I can send messages and update my tickets from one location I like the live chat feature as well the auto notifications make my life easier as well

Cons

I cant think of an element i do not like.

AvatarImg
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Sarah H.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

We can track resolved incidents and help customers solve them quickly

Reviewed a year ago

The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.

Pros

Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.

Cons

Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.

MD
AvatarImg

Mommy D.

Logistics and Supply Chain, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

The best system for help desk

Reviewed 5 years ago
Pros

Easy use easy implement . Very good service from sysaid stuff

Cons

Many Service

BD
AvatarImg

Benjamin D.

Veterinary, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SysAid logo

SysAid

Exceptional Service and Value

Reviewed 4 years ago

I think it's a great product, and it will only help my organization more as I learn more about the features.

Pros

Customer Service Self-Service Portal Customizable Automated Notifications Asset Management

Cons

Customization features can be slightly overwhelming Coordinating support with the technicians in Israel posing some challenges because of time zones

AM
AvatarImg

Alexandre M.

Automotive, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SysAid logo

SysAid

10 years of SysAId usage

Reviewed 4 years ago
Pros

Ease of use out of the box with the common ITIL Process ! needs to be customized to suits with our organization but it's not a big challenge

Cons

the way to manage service request with specifi forms for service request ! needs to set up too many custom fields

BK
AvatarImg

Brandan K.

Retail, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SysAid logo

SysAid

Wasn't impressed from our Free Trial

Reviewed 8 years ago

SysAid has some good features, but I did not like the User Interface at all. It seemed slow compared to others we demo'd. Also, the Customer Service is located in the middle east, which was a big drawback for us. It was difficult to get in touch.

Pros

-Good Features -Cheap -Been around for a while

Cons

-Ugly -Customer Service located in the middle east -Slow

Vendor response

Hi there Brandan, I'm sorry to hear that you had a poor experience during your Free Trial on SysAid, and in particular, that you had difficulties in obtaining support when you needed it. SysAid is 100%-driven by customer feedback, and we will indeed look into what might have caused this problem with customer service. Just to clarify, SysAid actually provides a Follow-the-sun support workflow from...

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Austin D.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

SysAid Review

Reviewed 3 years ago

Being able to manage over 500 customers using the tool has made this a key tool for our organization.

Pros

What i liked moved is the incident and problem management features within SysAid.

Cons

The reporting capabilities and self-service portal can use an evolution.

AS
AvatarImg

Arica S.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Great service

Reviewed 4 years ago
Pros

Ease of use and the amazing support we receive!

Cons

Nothing - the software and the service provided with it are great!

Ak
AvatarImg

Asnake k.

Banking, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Hibret Bank SysAid service Review

Reviewed 3 years ago

We are accepting different incidents and requests from more than 300 branches ,distribute different departments to resolve their problems and generate reporting to evaluate each and every employee as per the working load and efficiency.

Pros

User request , incident management and the way that configure in your reporting culture and reporting methods is flexible, easy to use and finally the product is user friendly.

Cons

Nothing is left on the product for the time in our Service.

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Scotty C.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

great product at a great price

Reviewed 5 years ago
Pros

ticket tracking, inventory tracking, service monitoring, reporting

Cons

some of the licensing pricing is a little confusing

TT
AvatarImg

Terence T.

Construction, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Good software

Reviewed 4 years ago
Pros

Tracking of service record, tracking of assets, customization.

Cons

Sometimes depends on the cloud speed, if internet is busy, then performance affected.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Great solution, excellent service, great integration!!!!

Reviewed 4 years ago

The APIs to integrate with other systems and to build Power BI Reports.

Pros

It's super easy for our people to provide feedback and follow up on service requests from our customers. We now have a single truth to focus and make decisions.

Cons

The Project and Task Module could be as awesome as the Service Requests.

GP
AvatarImg

Geraldine P.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SysAid logo

SysAid

Sysaid is a very good application for IT Support Team

Reviewed 2 years ago
Pros

- Routing - Custom templates - LDAP integration - Self Service Portal

Cons

Custom fields not integrated easily on form in the self service portal once ticket is submitted Too many details for the assets part

AR
AvatarImg

Verified reviewer

Computer Software, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

We love Sysaid

Reviewed 4 years ago

SysAid is a pleasure to work with. Excellent support, does exactly what we need it to and easy to use

Pros

After sales service and support, ease of use

Cons

Deeper integrations such as a Splunk integration

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Lieven E.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SysAid logo

SysAid

easy to tweak and customize

Reviewed 5 years ago

IT service desk

Pros

clear new interface good training easy to use

Cons

asset scanning limited use creating custom reports difficult

AP
AvatarImg

Alfieri P.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SysAid logo

SysAid

Easy to use and based on ITIL

Reviewed 4 years ago

Sysaid functions as a centralized system where all ITIL workflows can be customized based on company requirements.

Pros

Incident management Change management Asset management Self service portal

Cons

Patch management Patch management reports

KD
AvatarImg

Kayon D.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Excellent Product & Knowledgeable Team

Reviewed 4 years ago

Managing, tracking and reporting of incidents and requests are much more easier. We are able to track and honor SLAs communicated to the business.

Pros

The Service Desk make managing request and incidents extremely easy.

Cons

Configuring without Professional Services can be a challenge.

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Carlos V.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SysAid logo

SysAid

I recommend SysAId

Reviewed 4 years ago

Overall it is an excellent tool.

Pros

he system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents. The system also allows us to have accurate statistics to measure the performance of the support team.

Cons

The support service is slow They need to improve your release process, sometimes has bugs

PA
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Paul Alejandro H.

Computer & Network Security, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

The easy way to manage service in all areas of your Enterprise

Reviewed 4 years ago

Using SysAid our technicians give support to our customers in an easy way and using the mobile version they can document the actions executed when are out of the office

Pros

Easy Customization, quick deployment and go live, is very helpful to manage the service not only in IT, the rest of the areas too standarizing the way to give the service.

Cons

I think can be better the dashboard customization.

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Eddy M.

Food Production, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

A very good solution that I can recommend

Reviewed 4 years ago

With SysAid we improved and structured the collaboration between Users and IT

Pros

The customizable workflows and the self-service portal for the users

Cons

The email notification are a bit complex to translate in more languages

TH
AvatarImg

Tim H.

Banking, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Love this software.

Reviewed 5 years ago

Great software and excellent customer service.

Pros

It helps me prioritize my schedule and the issues that come up throughout the day.

Cons

So far I haven't found anything that I Dislike about SysAid.

EC
AvatarImg

Edward C.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SysAid logo

SysAid

Great customer service support

Reviewed 3 years ago

They listen to the customer need and ask for more information, so they have a better idea of our needs.

Pros

Great customer service support. Very powerful and capable with some customization.

Cons

It is a very powerful ISTM tool, but quite a bit of customization to get it perfect.

CH
AvatarImg

Clint H.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Great Product and wonderful out of the box tools

Reviewed 5 years ago

It has been wonderful.

Pros

Service Desk & Tracking. We use this product for all IT related items.

Cons

Setup of workflows and templates can be a little tricky.

AR
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Verified reviewer

Used other for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SysAid

Efficient Help desk tool

Reviewed 6 years ago
Pros

We have been experimenting with SysAid as a service request/ incident management tool in organization. It creates an easy to use, web-based portal for our end users and administrators. The features of SysAid supports how large intakes of requests/incidents. They are organized. Tracking is made easier as well.

Cons

Little support from the site as customer service response is slow. The reporting aspect could be improved.