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Automate IT tasks and workflows with SysAid's ITSM solution
SysAid Pricing, Features, Reviews and Alternatives
SysAid product overview
What is SysAid?
SysAid is a powerful IT and enterprise service management solution that transforms agent productivity, enhances end-user experience, and drives value across your organization.
Key benefits of using SysAid
Less manual, repetitive, low value work and faster authorization and provisioning processes – with ticket journey management (escalation & routing rules), service desk automation (prioritization, dynamic timers & end-user notifications), and Automate Joe (a service orchestration engine handling hundreds of processes across multiple departments, at the push of a button).
Deliver effortless, omni-channel customer experience – with SysAid's unique Hotkey that enables users to create one-touch tickets; and auto-suggest search, auto-suggest knowledge base, self-service portal (easily customizable & brandable), and service catalog.
Simplify the process for tracking and auditing equipment in your organization – with Asset Management that's constantly up-to-date (remote discovery, unlimited CMDB, and endpoint agent for real-time inventory), Hotkey attached impacted assets to the tickets, CMDB tracks and visualizes the realtionship between CIs.
Make better business decisions through greater visibility into performance, improvement, and outcomes – with out-of-the-box reporting, IT Benchmark, and BI & Analytics tool.
Deliver more value to the business – with built-in value dashboards (including MTTR dashboard), full range of ITIL capabilities, out-of-the-box templates, and digital workflows that will save you loads of time.
Typical customers
Platforms supported
Support options
Training options
SysAid pricing information
Value for money
4.5
/5
393
Starting from
No pricing info
Pricing options
Value for money contenders
SysAid features
Functionality
4.5
/5
393
Total features
107
11 categories
Most valued features by users
Functionality contenders
SysAid users reviews
Overall Rating
4.5
/5
393
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.81/10
253
106
22
10
2
Erick V.
Overall rating contenders
Javier H.
Education Management, 1,001-5,000 employees
Used daily for 2+ years
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My experience is very good, we have already used it for 4 years and we have never had big problems
It is very easy to use for the administrator and for the end user.
The software has changed a lot, but when I implemented it it was all manual
Justin D.
Higher Education, 51-200 employees
Used daily for 2+ years
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It's wonderful. It does everything we need it to and we have plenty of support in regards to the system.
Easy to use and easy to train others to use it.
Customization for the site could be a lot easier.
Verified reviewer
Architecture & Planning, 51-200 employees
Used daily for 1-2 years
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Full help desk ticket tracking as well as workstation polling.
Does a great job at tracking and managing helpdesk tickets as well as your environment. Allows for multiple users which can trade off tickets. Very configurable to your requirements. The cloud-hosted version has never had an un-planned outage since we began using the product.
Very clunky interface, certain items do not work in Chrome certain items do not work in IE, the polling client on workstations updates every minute which results in an extremely high connection rate which throws off firewall reports (It's not mission critical every hour or two would be fine), need a lot more polish compared to other options now available, customer service is not US based and very quick to dismiss you.
We have made vast strides in modernizing our user interface - we recently released a new interface for the end users - our Self-Service Portal, and next up is the admin interface. Our Agent technologies polls the server / RDS every 30 seconds for messages in order to allow online features such as broadcast messages to end users, initiate a remote control session, initiate a chat with end users and more... the packet sent/received is extremely small and does not cause any significant network traffic. The one time FULL computer inventory sent after initial deployment is a bit larger ~ 300K - that is what you may have seen in your FW traffic. Your account manager will be happy to review this with you.
Cynthia L.
Financial Services, 51-200 employees
Used daily for 2+ years
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Overall our experience has been good. We use this product and a few modules within it. We also have other departments using it to manage their tickets.
The best feature is the self unlock tool for end users and the ability for them to get suggestions on KB articles to read themselves as they are entering in their ticket.
Workflows are hard to set up and support is not helpful with this.
Eric F.
Construction, 51-200 employees
Used daily for 1-2 years
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IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage. The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.
No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.
I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.
SysAid FAQs
SysAid has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of SysAid?
Q. What languages does SysAid support?
Q. What other apps does SysAid integrate with?
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