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SysAid
4.5
(440)

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The most advanced AI-powered ITSM platform in the market

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(40)

SysAid Pricing, Features, Reviews and Alternatives

SysAid product overview

Price starts from

79

/user

Per month

What is SysAid?

SysAid is the most advanced AI-powered IT Service Management platform in the market, SysAid Copilot bakes generative AI into every aspect of service management, enabling admins to deliver exceptional service, faster and more accurately, while giving employees a conversational service experience – allowing them to get back into their flow of work, faster.

Key benefits of using SysAid

SysAid puts AI front and center in the organization's service delivery while focusing on the following:

Improved MTTR – with the help they need at their fingertips, employees can get the help they need much faster, and admins too can help resolve complex issues, faster.

Improved CSAT – the intuitive interface and conversational self-serve experience enables the delivery of exceptional self-service, at any time, through the channels employees are comfortable working in. Which translates into improved employee satisfaction (CSAT) scores.

Improved productivity and efficiency – IT admins and service management leaders are freed up to focus on strategic tasks and projects, and employees are freed up from waiting for a response and can continue their flow of work. Improving both productivity and efficiency throughout the organization.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online
Videos

SysAid pricing information

Value for money

4.6

/5

440

Starting from

79

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SysAid features

Functionality

4.5

/5

440

Total features

123

11 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

SysAid users reviews

Overall Rating

4.5

/5

440

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.81/10
Rating distribution

5

4

3

2

1

286

118

24

10

2

Pros
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Cons
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.

SysAid FAQs

Q. What type of pricing plans does SysAid offer?

SysAid has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of SysAid?

SysAid has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does SysAid support?

SysAid supports the following languages:
Chinese (Simplified), English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish


Q. Does SysAid support mobile devices?

SysAid supports the following devices:
Android, iPad, iPhone


Q. Does SysAid offer an API?

Yes, SysAid has an API available for use.


Q. What other apps does SysAid integrate with?

SysAid integrates with the following applications:
Nagios XI, Jira, TeamViewer Remote, Zapier, DocuSign, Google Workspace, Trello, Microsoft Teams, OneLogin, Okta, Slack, Microsoft 365, Qlik Sense, Microsoft Power BI


Q. What level of support does SysAid offer?

SysAid offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

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