App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

How GetApp verifies reviews

GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

SysAid

The most advanced AI-powered ITSM platform in the market

Last updated: December 2024

visit website

SysAid - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is SysAid?

SysAid is the most advanced AI-powered IT Service Management platform in the market, SysAid Copilot bakes generative AI into every aspect of service management, enabling admins to deliver exceptional service, faster and more accurately, while giving employees a conversational service experience – allowing them to get back into their flow of work, faster.

SysAid puts AI front and center in the organization's service delivery while focusing on the following:

Improved MTTR – with the help they need at their fingertips, employees can get the help they need much faster, and admins too can help resolve complex issues, faster.

Improved CSAT – the intuitive interface and conversational self-serve experience enables the delivery of exceptional self-service, at any time, through the channels employees are comfortable working in. Which translates into improved employee satisfaction (CSAT) scores.

Improved productivity and efficiency – IT admins and service management leaders are freed up to focus on strategic tasks and projects, and employees are freed up from waiting for a response and can continue their flow of work. Improving both productivity and efficiency throughout the organization.

Benefits of using SysAid

SysAid puts AI front and center in the organization's service delivery while focusing on the following:

Improved MTTR – with the help they need at their fingertips, employees can get the help they need much faster, and admins too can help resolve complex issues, faster.

Improved CSAT – the intuitive interface and conversational self-serve experience enables the delivery of exceptional self-service, at any time, through the channels employees are comfortable working in. Which translates into improved employee satisfaction (CSAT) scores.

Improved productivity and efficiency – IT admins and service management leaders are freed up to focus on strategic tasks and projects, and employees are freed up from waiting for a response and can continue their flow of work. Improving both productivity and efficiency throughout the organization.

Starting from

/user

Per month

view pricing plans

start trial

book a demo

SysAid's key features

Most critical features, based on insights from SysAid users:

Alerts/Escalation

4.5

(94)

Support Ticket Management

4.7

(68)

Incident Management

4.7

(36)

Alerts/Notifications

4.5

(33)

Help Desk Management

4.6

(30)

All SysAid features

Features rating:

4.5

(480)

Customizable Fields

4.8

(8)

Workflow Configuration

4.7

(3)

User Management

2.0

(1)

Self Service Portal

4.5

(39)

Role-Based Permissions

3.7

(3)

Customizable Forms

4.7

(3)

Customizable Templates

4.5

(2)

IT Reporting

4.7

(3)

Release Management

4.3

(3)

Real-Time Reporting

4.0

(1)

Dashboard

5.0

(1)

Knowledge Management

5.0

(6)

Support Ticket Tracking

4.7

(23)

Interaction Tracking

4.6

(53)

Reporting & Statistics

4.6

(16)

IT Asset Management

4.2

(20)

Inventory Management

4.8

(9)

Availability Management

4.8

(5)

Asset Lifecycle Management

4.7

(6)

Workflow Management

4.4

(35)

Reporting/Analytics

4.2

(45)

Knowledge Base Management

4.6

(67)

Real-Time Notifications

4.6

(52)

Change Management

4.4

(7)

Prioritization

4.8

(13)

Automated Routing

4.4

(31)

Email Management

4.4

(52)

Service Level Agreement (SLA) Management

4.5

(45)

Collaboration Tools

4.0

(5)

Task Management

4.6

(29)

Real-Time Monitoring

4.6

(14)

Access Controls/Permissions

4.5

(29)

Approval Process Control

4.8

(4)

Asset Tracking

4.5

(6)

Multi-Channel Communication

5.0

(2)

Network Monitoring

4.1

(15)

Configuration Management

4.2

(4)

Data Import/Export

3.8

(6)

Problem Management

4.5

(11)

Customizable Reports

4.0

(3)

Real-Time Chat

4.2

(20)

Remote Access/Control

3.8

(60)

Server Monitoring

4.2

(12)

Patch Management

4.5

(16)

Customizable Branding

4.4

(17)

Document Storage

4.5

(46)

Mobile Access

3.8

(36)

Activity Dashboard

4.2

(6)

Third-Party Integrations

4.2

(4)

Full Text Search

4.3

(7)

Release & Deployment

(0)

Audit Trail

(0)

Recurring Issues

(0)

Audit Management

(0)

Remote Access & Monitoring

(0)

Remote Monitoring & Management

(0)

Assignment Management

(0)

Real-Time Updates

(0)

Resource Allocation & Planning

(0)

Activity Tracking

(0)

Uptime Reporting

(0)

Task Progress Tracking

(0)

Tagging

(0)

Surveys & Feedback

3.0

(1)

Analytics

4.0

(1)

Supplier Management

5.0

(1)

Status Tracking

4.0

(1)

SSL Security

1.0

(1)

Social Media Integration

(0)

Single Sign On

(0)

Service Request Management

(0)

Virtual Assistant

(0)

Service Reporting

5.0

(2)

Visual Analytics

(0)

Service History

(0)

Service Catalog

(0)

API

4.7

(3)

Scheduled/Automated Reports

(0)

Rules-Based Workflow

(0)

Issue Auditing

(0)

Chat/Messaging

5.0

(1)

Feedback Management

(0)

Event Logs

(0)

Email Templates

(0)

Drag & Drop

(0)

Data Visualization

(0)

Dashboard Creation

(0)

Chatbot

(0)

Client Portal

(0)

CMDB

(0)

Customer Support

(0)

Customer Database

(0)

CPU Monitoring

(0)

Contract/License Management

5.0

(1)

Configurable Workflow

4.3

(3)

Compliance Tracking

(0)

Compliance Management

4.0

(1)

Commenting/Notes

(0)

Project Management

(0)

Procurement Management

(0)

Performance Monitoring

(0)

Performance Metrics

(0)

Monitoring

(0)

Maintenance Management

5.0

(1)

Macros/Templated Responses

3.5

(2)

Localization Automation

(0)

Live Chat

(0)

License Management

4.0

(2)

Bandwidth Monitoring

(0)

Barcode/Ticket Scanning

(0)

IT Risk Management

(0)

Benchmarking

(0)

IT Asset Tracking

(0)

Capacity Management

(0)

Issue Tracking

(0)

Issue Scheduling

(0)

Issue Management

(0)

SysAid awards

Awarded in 11 categories in 2025

SysAid alternatives

SysAid

4.5

(480)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

ConnectWise Automate

4.1

(132)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.3

Value for Money

3.9

Customer Support

3.7

Tidio

4.7

(462)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

SysAid pricing

Value for money:

4.5

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

start trial

SysAid integrations (28)

Integrations rated by users

We looked through 480 user reviews, to identify which products are mentioned as SysAid integrations, and what is the users perception.

Microsoft Teams

Integration rating: 4.7 (6)

“We utilize Teams on a daily basis and felt it added value and simplicity to end users to submit a ticket via Teams. ”

“It has helped with a faster resolutions as collaboration with the users through the teams has been seemless”

“The use of the SysAid chat bot has made tracking of request and incidents very easy to use for my users.”

Michael Smith

Senior Helpdesk Technician

1/3

Microsoft 365

Integration rating: 5.0 (1)

“its allows us sync our users to the SysAid platform and make it easy for them to open and track their requests on incidents”

Yusuf Ahmed

Information Security Specailist

Azure Active Directory

Integration rating: 5.0 (1)

“Keeping Sysaid secure by integrating with our primary authentication platform.”

Simon Mills

Digital Services Partner

Microsoft Power BI

Integration rating: 5.0 (2)

LogMeIn

Integration rating: 4.0 (1)

Microsoft Azure

Integration rating: 4.0 (1)

OneLogin

Integration rating: 5.0 (1)

Zonka Feedback

Integration rating: 5.0 (1)

Microsoft SQL Server

Integration rating: 5.0 (1)

SysAid support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Phone Support

Knowledge Base

Chat

24/7 (Live rep)

Training options

Webinars

In Person

Documentation

Live Online

Videos

SysAid reviews

Overall rating

4.5

480

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.81/10

Rating distribution

311

131

Pros

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

Bob S.

Sales Manager

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

Coy N.

Enterprise IT Systems Engineer

I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.

Tim H.

Group IS Administrator

Cons

Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.

Joe W.

IT Director

Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.

Erick V.

Clien Technologies Manager

Emails notifications is ugly. Not intuitive software, hardly understandable at first.

Marius G.

IT admin

Read all reviews

SysAid FAQs

Q. What type of pricing plans does SysAid offer?

SysAid has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of SysAid?

SysAid has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does SysAid support?

SysAid supports the following languages:
Italian, Russian, English, Hebrew, Portuguese, French, German, Japanese, Chinese (Simplified), Spanish

Q. Does SysAid support mobile devices?

SysAid supports the following devices:
Android, iPad, iPhone

Q. Does SysAid offer an API?

Yes, SysAid has an API available for use.

Q. What other apps does SysAid integrate with?

SysAid integrates with the following applications:
Nagios XI, Jira, TeamViewer Remote, Zapier, Docusign, Google Workspace, Trello, Microsoft Teams, OneLogin, Okta, Slack, Microsoft 365, Qlik Sense, Microsoft Power BI

Q. What level of support does SysAid offer?

SysAid offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)