SysAid Pricing, Features, Reviews & Comparison of Alternatives

SysAid Reviews


One Service Desk. All Essentials.

4.11/5 (36 reviews)
20,383     1,193

SysAid offers everything you need for effective help desk and IT service management in a single ITIL-aligned solution. SysAid includes a powerful incident and service request management module, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, as well as core ITIL capabilities such as problem and change management, and advanced workflow and automation features.

SysAid Reviews (36)

Latest reviews

 New user - happy

We use this software whilst working with a partner, found it easy to use with little to no training.

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Reviewed 17th of January by David Pollitt


 Value for money

SysAid provides good value for money (we are using the SaaS, cloud based implementation). There is a lot of functionality that is easy to configure and there is initial support to get started. That support is not quite as accessible after the initial bedding in period. We have found the ...

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Reviewed 4th of November, 2016 by Patsy Anderson

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SysAid Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.
SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.

Key Features of SysAid

  • Help Desk
  • Asset Management
  • Change Management
  • Problem Management
  • ITSM ITIL-Based Solution
  • Mobile and Tablet Apps
  • Bar Code Scanning and Auditing
  • 3rd-Party Integrations
  • SLA Management
  • Escalation Rules and Email Routing

SysAid Screenshots (2)

SysAid screenshot: SysAid Incident ManagementSysAid screenshot: SysAid Reporting


Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Brazil, Canada, Europe, Germany, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to SysAid


SysAid offers IT professionals enormous flexibility, including the ability to easily configure or customize the solution to suit particular organizational needs, a range of automation features, integration with third-party apps, escalation and routing rules, and more.


SysAid Category Leaders


#3 in IT Service Management (ITSM)

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#10 in Help Desk & Ticketing

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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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