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SysAid
5
335
4
145
3
28
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
Table of Contents
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SysAid - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
SysAid overview
Based on 520 verified user reviews
What is SysAid?
SysAid is a help desk program offering key features such as ticket management, among others.
Who uses SysAid?
By industry, SysAid reviewers are most commonly professionals in information technology and services (15%). The most frequent use case for SysAid cited by reviewers is help desk (66% of reviewers).
What do users say about SysAid pricing?
Some reviewers find SysAid cost effective for small to medium businesses, and users appreciate savings from replacing multiple tools. However, reviewers indicate add-ons and extra licenses are expensive, and some users say recent price increases and confusing licensing reduce value.
What are the most popular integrations for SysAid?
The SysAid integration most frequently cited by reviewers is Microsoft Teams, a meeting product rated 4.7 out of 5 for its integration with SysAid.
Starting price
per month
Pros & Cons
Customer Support
Customization
Incident Management
Reporting
User Interface
Limited and complex reporting
SysAid’s user interface
SysAid review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about SysAid?
Reviewers indicate SysAid streamlines IT service management with strong ticketing, asset management, and automation features. They appreciate its customizable workflows, central self-service portal, and ability to handle incidents, requests, and reporting across departments. Most find it user-friendly and effective for daily IT operations, with responsive customer support and good value for money cited by many.
Some say advanced customization, reporting, and setup can be complex or require extra training. They report occasional bugs, performance slowdowns with large volumes, and a dated interface in some modules. Pricing for add-ons and certain features is seen as high by some organizations.
Select to learn more
Who uses SysAid?
Based on 520 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
SysAid's key features
Most critical features, based on insights from SysAid users:
All SysAid features
Features rating:
SysAid alternatives
SysAid
Starting from
89
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Freshservice
Starting from
19
/user
Per month
SysAid pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- SysAid Copilot
- Incident Management
- Self-Service Portal
- Service Catalog
- Asset Management
- Reporting and Analytics Escalation policies Remote control
- Reporting and Analytics
- Escalation policies
- Remote control
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Advanced SLA
User opinions about SysAid price and value
Value for money rating:
To see what individual users think of SysAid's price and value, check out the review snippets below.
Andy B.
Data Engineer
Oscar C.
Analist
SysAid integrations (35)
Integrations rated by users
We looked at 520 user reviews to identify which products are mentioned as SysAid integrations and how users feel about them.
Integration rating: 4.7 (17)
Integration rating: 4.6 (9)
“needs to work together”
Darren B.
Admin
Integration rating: 4.0 (6)
Integration rating: 4.8 (5)
Integration rating: 5.0 (4)
“Import of users and groups”
Tilen Z.
System administrator
Integration rating: 4.7 (4)
SysAid customer support
What do users say about SysAid customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of SysAid customer support.
Widespread user sentiment highlights SysAid's fast, attentive, and knowledgeable support team, especially during migrations and onboarding.
A number of users appreciate the prompt responses, clear solutions, and proactive follow-up from both sales and technical support.
Multiple users value the availability of live chat, helpful documentation, and ongoing training provided by support staff.
A limited number of users report slow response times, difficulty reaching support, and inconsistent agent helpfulness, especially post-implementation.
Support options
Training options
To see what individual users say about SysAid's customer support, check out the review snippets below.
“The customer support provided by SysAid is helpful and responsive, particularly when dealing with technical inquiries.”
Borja R.
IT Consultant
“During the migration activity of the SysAid platform and the update of its components and versions I could notice an excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service”
Junnys S.
TI ADMINISTRATOR
“The self-service portal could use a design update, and the change management process is not as intuitive as it could be.”
Luigi C.
IT Servicedesk Manager
SysAid FAQs
SysAid has the following typical customers:
Mid-size Business, Large Enterprises, Small Business
These products have better value for money
Q. What is SysAid used for?
SysAid is an ITSM software platform that enhances IT service delivery. It features AI Agents, AI-powered chatbots, workflow automation, and asset management. SysAid's AI Copilot aids IT agents by categorizing and routing tickets, providing case summaries and sentiment analysis. The AI chatbot, available via chat, email, and Microsoft Teams, offers quick answers for end-users, ensuring a consumer-grade support experience. SysAid's workflow automation streamlines processes like employee onboarding and incident management, facilitating seamless task completion and scalability. The asset management feature integrates with the service desk, providing IT teams with data to resolve issues. SysAid offers insights into team performance with data summaries, forecasts, and recommendations, enabling IT leaders to make informed decisions. SysAid's blend of AI features, automation, and asset management makes it a comprehensive ITSM solution.
Q. Does SysAid support mobile devices?
SysAid supports the following devices:
iPad, iPhone, Android
Q. What level of support does SysAid offer?
SysAid offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
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