SysAid vs Track-It!

Zendesk Suite

SolarWinds Service Desk

ManageEngine ServiceDesk Plus

RedBeam

Stonly

SimplyDesk

Compare SysAid and Track-It! based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

Alerts/Escalation

Alerts/Notifications

Analytics

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Responses

Automated Routing

Availability Management

Bandwidth Monitoring

Barcode/Ticket Scanning

Benchmarking

Business Process Automation

Capacity Management

Change Management

Chat/Messaging

Chatbot

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contract/License Management

CPU Monitoring

Customer Database

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Event Logs

Feedback Management

Full Text Search

Generative AI

Help Desk Management

Incident Management

Interaction Tracking

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Reporting

IT Risk Management

Knowledge Base Management

Knowledge Management

License Management

Live Chat

Localization Automation

Macros/Templated Responses

Maintenance Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Network Monitoring

No-Code

Patch Management

Performance Metrics

Performance Monitoring

Prioritization

Problem Management

Process/Workflow Automation

Procurement Management

Project Management

Real-Time Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Issues

Release & Deployment

Release Management

Remote Access & Monitoring

Remote Access/Control

Remote Monitoring & Management

SysAid

Android

Linux

Web-based

Windows

iPad

iPhone

Sales Manager

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

Enterprise IT Systems Engineer

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

Group IS Administrator

I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.

IT Director

Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.

Head, Strategy & Planning

Ease of integration to other services like slack, ease of implementation and set up.

Technical Support Officer

Our admins have greater visibility of the tickets submitted. Our end users love the product as well.

We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.

IT Manager

Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.

Gestor de Proyectos de TI

He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.

IT Ops

The ease of implementation and the quality of PS engagement with ongoing questions and support.

Clien Technologies Manager

Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.

IT admin

Emails notifications is ugly. Not intuitive software, hardly understandable at first.

The implementation was straight forward for us and the constantly add improvements without changing the price which is great.

Director

Great solution, excellent service, great integration.

Consultant EAG-  Enterprise Application Group

Issue escalation matrix &  auto email progress. User friendly ,easy installation ,  Easy on user traning.

IT Implementation Manager

SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.

There are so many configuration options, it can get confusing.

Director of IT

With SysAid, we like the AD integration, Asset Inventory and cost.

SysAid screenshot: SysAid incident management

SysAid screenshot: SysAid ticket queue 


SysAid screenshot: SysAid conversational self-service experience

SysAid screenshot: SysAid digitize workflows and processes

SysAid screenshot: SysAid admin control

SysAid screenshot: SysAid AI Agents 

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Track-It! is a <b>help desk software</b> and <b>asset management</b> application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

Reporting/Analytics

Self Service Portal

Service Level Agreement (SLA) Management

Track-It!

Help Desk Coordiator

I've used lots of ticketing software in my time working in IT and this is the worst of the worst. I have been working to move away from track it for sometime.

LAN / Web Development Specialist

Track-It automates tracking your assets,  and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.

User Services Manager

Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management.

IT manager

Have issues with audits failing or not working. Database issues from time to time.

Applications Specialist

It has improved and streamlined our ability to keep track of items both connected & disconnected from our network allowing us to have a better understanding of what we need purchase.

IT Purchasing and License Compliance Manager

We have been using Track-It for 8 years now and the application is constantly evolving into a better product. I really like the Help Desk, Self-Service and Auditing modules.

Director of services

I've watched it grow and mature from the buggy entry level software it  was before BMC acquired it and have been thoroughly pleased with the responsiveness of the support and development teams.

Assistant Director of Communications | FIU Online

The ease of use in setting up and allowing me to run audits on all IT equipment. Support was always excellent.

As stated above, the best part of this product is the support and ease of use.

Cost the software is not overly expensive for the number of users we have. Ease of use is very nice as well.

Applications Analyst

I love being able to see all my assigned tickets in one spot and see the updates to the issues. The e-mail notifications are useful, too.

PAC's Administrator/ IT Manager

It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.

Instructor

Ease of use, intuitive nature, cost tracking abilities, integration with other IT systems.

Systems Analyst

The software had a nice interface. It's layout is sectioned off so you look at each integration module separately.

VP of IT

The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results.

Technical Project Manager

Pro: Inexpensive internal auditing tool. Con: Co-mingled records has been a problem in version 10 and below.

The server side inventory service would routinely crash as well.

We had also used Track-it around 10years ago and had warm fuzzy feelings towards it then.

SysAid vs Track-It! Comparison (2026)

SysAid

Track-It!

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives