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Track-It!
Help desk and asset management
Track-It! Pricing, Features, Reviews and Alternatives
Track-It! FAQs
Track-It! has the following pricing plans:
Starting from: $995.00
Pricing model: One Time License
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Track-It!?
Track-It! has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Track-It! support?
Track-It! supports the following languages:
Spanish, German, French, Portuguese, English
Q. Does Track-It! support mobile devices?
Track-It! supports the following devices:
Android, iPad, iPhone
Q. Does Track-It! offer an API?
No, Track-It! does not have an API available.
Q. What level of support does Track-It! offer?
Track-It! offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base
Track-It! product overview
What is Track-It!?
Track-It! comes complete with a 30 day trial which can be upgraded at any time. All paid Track-It! plans are completely scalable and come with support and video tutorials. Track-It! has a web based client and a windows client. Track-It! comes with video setup tutorials and an online knowledge base.
Key benefits of using Track-It!
Typical customers
Platforms supported
Support options
Training options
Not sure about Track-It!? Compare it with a popular alternative
Starting from
995
One-time payment
Per Feature
Starting from
79
/user
Per month
Track-It! pricing information
Value for money
3.9
/5
75
Starting from
995
One-time payment
Per Feature
Pricing options
Value for money contenders
Track-It! features
Functionality
3.9
/5
75
Total features
14
6 categories
Most valued features by users
Functionality contenders
Track-It! users reviews
Overall Rating
4.0
/5
75
Positive reviews
75
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.85/10
29
27
14
2
3
Overall rating contenders
Marsha G.
Banking, 51-200 employees
Used daily for 2+ years
Review source
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We have used TrackIt since 2005 for mainly help desk tickets and now we are going to expand and utilize more of the features such as TrackIt Web, Inventory, Assets, Reporting,Solutions and many more great options available to us! The price is great and customer service is fabulous ! I would highly recommend this software!
Awesome!
No cons were added to this review
Bob d.
Machinery, 51-200 employees
Used daily for 2+ years
Review source
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Generally good. The user experience can be difficult with updates that are not particularly helpful but from a technician perspective, the software does what we need. Reports are hit and miss at times when incidents do not get properly classified, so overhead is a little higher than I would have expected.
Allows me to manage user requests and keep track of outstanding issues easily.
Once a classification category has been used, it does not seem to be able to be deleted, which makes changing the classification of incidents a challenge having to scroll through a large number of setup criteria that are no longer used.
Andriy N.
Government Administration, 1,001-5,000 employees
Used daily for 2+ years
Review source
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Track-IT has been around for a while now. We have used it for a good 10 years before switching to another product. Track-IT was good for its time, but there are better and more robust products out there now. The platform is very customizable and will fit a lot of customers who are looking for a solid helpdesk/service desk solution. In our case, as our database was growing, scalability became an issue. The system would run slow and support team needed to get engaged. Reporting feature (crystal reports) wasn't great either.
Easy to use interface. Hardware and Software inventory modules.
Performance with larger databases. Reporting feature.
Thank you for the review Andriy. Our latest version, Track-It! 2019 is a completely redesigned web based version and any performance or scalability issues of the old 11.x version are now gone. Crystal Reports has also been replaced with a new reporting tool. Even though this is a major upgrade, Track-It! 2019 is a free upgrade to all customers on support.
Tyler F.
Banking, 201-500 employees
Used daily for 2+ years
Review source
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Track-It was in place when I came aboard, but not used consistently. I helped to re-implement the software and we have seen a great deal of adoption from all of the team members and it is bringing valuable visibility to the management team...enough so that they have hired two additional team members since. It's easy to use and helps us keep track of everything we are working on.
Ease of use
Inability to assign more than one Technician or Requester. Also only being able to create routing on 3 levels if categorization. Needs event based functionality.
Jason R.
Hospital & Health Care, 1,001-5,000 employees
Used daily for 2+ years
Review source
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We're a medium sized Community Hospital and have used Track-It for several years now with minimal complaints. The product has always been rock solid.
Ease of use is high on our list. We have several teams using it all with different needs. Software license tracking is a nice feature. Great community support around the product.
No real cons. We understand what the software is and don't try to make it do things it's not made to do.
Common Track-It! comparisons
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