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Track-It! Logo

Track-It!

4.0
(74)

Write a review

Help desk and asset management

(4)

Track-It! Pricing, Features, Reviews and Alternatives

Track-It! FAQs

Q. What type of pricing plans does Track-It! offer?

Track-It! has the following pricing plans:
Starting from: $995.00
Pricing model: One Time License
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Track-It!?

Track-It! has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Track-It! support?

Track-It! supports the following languages:
English, French, German, Portuguese, Spanish


Q. Does Track-It! support mobile devices?

Track-It! supports the following devices:
Android, iPad, iPhone


Q. Does Track-It! offer an API?

No, Track-It! does not have an API available.


Q. What level of support does Track-It! offer?

Track-It! offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

Track-It! product overview

Price starts from

995

One-time payment

Per Feature

What is Track-It!?

Track-It! comes complete with a 30 day trial which can be upgraded at any time. All paid Track-It! plans are completely scalable and come with support and video tutorials. Track-It! has a web based client and a windows client. Track-It! comes with video setup tutorials and an online knowledge base.

Key benefits of using Track-It!

  • IT Help Desk and Facilities Management - Track-It! is a fully centralized help desk and customer ticketing management system that enables you to control and seamlessly manage the flow of sales and support emails your customers and prospects are sending your business. Track-It! helps you manage your facility management portfolio by giving you the power to input support contracts and inventory.

  • HR Management and Self-Service Portal - Track-It! allows you to support other departments in addition to IT. Departments like HR or Facilities can also utilize the Track-It! ticketing system to keep track of the services requested by their users. The self service portal allows end users to submit their own tickets and check the status of their tickets which saves the Help Desk time and resources.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base

    Training options

    Videos
    Webinars
    Live Online
    In Person
    Documentation

    Not sure about Track-It!? Compare it with a popular alternative

    Starting from

    995

    One-time payment

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    Starting from

    79

    /user

    Per month

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    Free trial
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    Why am I seeing this?

    Track-It! pricing information

    Value for money

    3.9

    /5

    74

    Starting from

    995

    One-time payment

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Track-It! features

    Functionality

    3.9

    /5

    74

    Total features

    15

    5 categories

    Most valued features by users

    Reporting/Analytics
    Customizable Branding
    Alerts/Escalation
    Email Management
    Knowledge Base Management
    Asset Lifecycle Management
    Automated Routing
    Call Center Management

    Functionality contenders

    Track-It! users reviews

    Overall Rating

    4.0

    /5

    74

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.91/10
    Rating distribution

    5

    4

    3

    2

    1

    29

    27

    13

    2

    3

    Pros
    Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.
    The price is great and customer service is fabulous. I would highly recommend this software.
    It has improved and streamlined our ability to keep track of items both connected & disconnected from our network allowing us to have a better understanding of what we need purchase.
    Cons
    I've used lots of ticketing software in my time working in IT and this is the worst of the worst. I have been working to move away from track it for sometime.
    Have issues with audits failing or not working. Database issues from time to time.
    It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.

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