tawk.to vs Chatra

Zendesk Suite

LiveChat

Intercom

Tidio

Pure Chat

Drift

Compare tawk.to and Chatra based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Activity Dashboard

Autoresponders

Canned Responses

Chat/Messaging

Customizable Branding

File Sharing

Geotargeting

Mobile Access

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Screen Sharing

Support Ticket Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

tawk.to

Android

Web-based

Windows

iPad

iPhone

Freelancer

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.

Manager

The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

Co-founder & CAO

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Corporate Financial Controller

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to.

Founder

Overall I've had a good experience with Tawk, it's easy to add to your website and practically works with most of the themes out there plus it has all the facilities like other paid tools.

Head Product

Its interface is also very intuitive. Its other features like visitors tracking on our website is also really awesome.

Business Development manager

Not only great for talking with customers but a great visual tool.

Sales and Marketing

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free.

All in all, a very useful tool I can very highly recommend.

IT Manager

The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you.

Marketing and Communications Officer

The chat notifications are A bit irritating. It would notify our boss if we didn't attend to chats.

Owner

The best free chat option to integrate with your website.

Director Of Operations And Business Development 

With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer.

SAP Consultant

It is a software that allows any business owner to have a live chat on their business website - it's spectacular. It is easy, immediate, very user friendly.

Co owner

A Free version with no boundaries. A choose of canned responses and a great customer support.

Free to use and implement. Easy to integrate with WordPress.

President

Tawk accomplished the goal of adding chat support to my website without costing me any money to deploy it.

Occasionally when my computer updates I need to check the notification settings on the browser, as sometimes alerts are blocked upon my computer's restart.

tawk.to screenshot: tawk.to custom branding screenshot

tawk.to screenshot: tawk.to customer interaction screenshot

tawk.to screenshot: tawk.to history screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Answer questions, solve problems, increase conversions. Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace. Use chatbot automation to automate FAQ answers. 



Chatra

Linux

Web Developer

I had some trouble with the hide on mobile codes not working and the amount of settings can be overwhelming.

Software has to be something that you enjoy using, and if you do, you get more out of it. Chatra works perfectly for this - easy setup, easy integration and a great interface.

IT Department

It looks very professinoal and clean on my website and the color customization is much better than anything I have seen to make it fit perfectly.

Software Engineer

Its very easy to use and the user interface is pretty awesome and also there app allows you to use their service on the go. Customer support is also quite good.

It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses.

Some users never saw it before and just enter some spam to try it out, maybe there should be a spam box or something similar.

Walmart associate

This had good chat window customization features and helped me connect with website visitors easy. There were useful integrations with Google Analytics and other apps.

Operations Analyst

Honestly, I dont use this software a whole lot, but it is great. It is free, easy and user friendly.

Lead - Business Intelligence

Helps in improving the business by increasing the conversation and sales. Helps in taking the customer service to a  whole new level.

Assistant Account Manager

Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing.

Presentation is amazing to the client and feels natural. We can pick up chat from the chat app or from our email box.

Caregiver

I did not experience any logs in using it and so I believe it is perfectly designed by the developers.

Deputy Manager HR

You can chat with your website visitors with this tool. Also the best thing about it is that it connects you with customers through your email and facebook as well.

Tax Associate, International Tax

Very good software for customer service chatting.

The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

It has has a free version and also it offers 10 days free trials for paid versions. Paid version are also very economical.

You have to pay to remove branding badges and links.

We have used other systems that have similar functionality but people would be upset thinking that we were right there.

tawk.to vs Chatra Comparison (2026)

tawk.to

Chatra

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives