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tawk.to

Live chat support & messaging solution

Last updated: January 2025

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tawk.to - 2025 Pricing, Features, Reviews & Alternatives

What is tawk.to?

tawk.to is a cloud-based live chat and messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, and monitor customer communication via customizable pages.

Key features of tawk.to include real-time monitoring, native mobile apps, customizable widgets, a built-in ticketing system, canned shortcuts, desktop/mail notifications, data encryption, and custom tabs. The platform's domain restriction functionality allows users to control access through selective domains, websites, or IP. tawk.to also includes sentiment tracking which helps users analyze responses and improve customer engagement. tawk.to offers a white-label solution, letting users create personalized widgets and emails with custom branding.

tawk.to includes an interactive dashboard which provides valuable insight into visitors, chats, page views, and more, via graphs and historical analytics. The platform integrates with various third-party applications and platforms including WordPress, Joomla, PrestaShop, Trakdesk, Weebly, Wix, Zencart, Cayzu, and Cloudflare.

Starting from

Free

Alternatives with better value for money

tawk.to’s pros and cons based on 335 verified reviews

To identify what users like and dislike about tawk.to, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

To determine these pros and cons insights, we analyzed responses from 335 verified reviews

Effective client communication

93% of reviewers feel positive about Tawk.to's client communication capabilities. Reviewers appreciate the multi-language support, which facilitates global interactions. They find the tool invaluable for real-time engagement with clients, enhancing customer satisfaction and retention. Users also highlight the seamless integration into their websites, making it easy for clients to reach out without disrupting their browsing experience.

See related user reviews

“Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.”

Rosalina Malabed

Executive Assistant

“We have found that our client satisfaction as well as client retention has improved vastly since deploying Tawk.to in our business.”

Rory Albertyn

CEO

Easy setup and configuration

92% of reviewers feel positive about Tawk.to's setup and configuration process. Users report that the software is straightforward to install and configure, even for those without technical expertise. They value the compatibility with various platforms, including WordPress, and the ability to get the system up and running quickly without additional coding. This ease of use is particularly beneficial for startups and small businesses.

See related user reviews

“We are not IT experts by any means but we were able to get this configured into Wordpress in under 5 minutes.”

Matt Harney

Founder

“Also,the software is easy to install and it being compatible with Wordpress is a great bonus”

Kenneth Mbeh

Creative Director

Inconsistent chat notifications

74% of reviewers feel negative about Tawk.to's chat notifications. Users report delays in receiving email notifications for missed chats, which can result in lost opportunities. They also mention issues with the mobile app, where notifications are sometimes delayed or missed entirely. This inconsistency in notifications frustrates users, as it impacts their ability to respond promptly to client inquiries.

See related user reviews

“The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site.”

Mark Smith

Sales and Marketing

“Even if you have it set up to notify your email it feels like the notifications might not come until hours after they've messaged, and then you've missed a prospect.”

Ryan Milford

IT Manager

tawk.to's key features

GetApp's analysis of 41 verified user reviews collected between July 2021 and November 2024 identified tawk.to's most critical features and how it performs according to users.

Real-time Consumer-facing Chat

4.7

Reviewers appreciate tawk.to's real-time consumer-facing chat for its immediate communication capabilities, enhancing personalized interactions with website visitors. They find it user-friendly and efficient, allowing quick responses to customer inquiries. Users report that the chat can be pre-configured and integrated with mobile and web apps, ensuring seamless customer support. They say it helps increase customer satisfaction and conversion rates. However, some users mention occasional lagging and disconnections, especially during video chats or when switching tabs. Of the 33 tawk.to users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 94% rated this feature as important or highly important.

See related user reviews

“The real-time consumer-facing chat function enhances immediate communication and fosters a personalized and efficient interaction with website visitors. We can jump in and lead the users before they go away.”

Dmitrijs Mikojelovs

CTO

“With Tawk.to, the customer service staff receives a notification from each user who is connected to the mobile or Web APP and wishes to ask a question related to our service process or service area. Immediately the customer service staff can give a quick response to that user.”

Marianela Fernandez

Water Treatment and Environmental Management Consultant

Transcripts/Chat History

4.7

Reviewers indicate that tawk.to's transcripts/chat history is essential for tracking conversations and improving customer service. They find it invaluable for understanding customer needs, auditing, and analyzing past interactions. Users appreciate the ability to access archived conversations easily and synchronize chat history with CRM systems. They say it helps in resolving disputes and enhancing communication strategies. Some users mention that while useful, it is not their top priority compared to real-time assistance. Of the 26 tawk.to users who gave detailed accounts of their use of Transcripts/Chat History, 92% rated this feature as important or highly important.

See related user reviews

“We must have a transcript of every chat for tracking support needs with billing. Tawk.to offers in app logs, plus email dejects of support that we can put into our tracking systems.”

David Yuckert

SDE

“On many occasions I have had to refer back to the chat transcripts that I have had with customers, which helps a lot. Customers often spoke to us online, usually in regards to measurements before arriving at our store to pick up their products. So having the transcripts available helps recap on the conversation.”

Dayle Senior

Developer

Mobile Access

4.5

Users report that tawk.to's mobile access allows them to manage chats and stay connected with customers on the go. They find the mobile interface intuitive and responsive, ensuring prompt notifications and efficient customer support. Reviewers appreciate the ability to chat from anywhere, which enhances their availability. They mention that while the mobile app is generally effective, it can sometimes lag and has issues with notifications on certain devices. They say it is important for maintaining constant communication with customers. Of the 32 tawk.to users who gave detailed accounts of their use of Mobile Access, 88% rated this feature as important or highly important.

See related user reviews

“With tawk.to mobile application you can manage your dashboard from mobile. Can monitor visitors, chat with customers from mobile from everywhere.”

Rajkishore Mohapatra

Founder

“This is the most important feature in tawk.to so the team can get instant notification about the chat conversation on their mobile and they can join the conversation instantly.”

Anuj Purbey

Digital Marketing Manager

All tawk.to features

Features rating:

4.4

(335)

Activity Dashboard

5.0

(1)

Real-Time Monitoring

4.5

(11)

Real-Time Notifications

4.7

(21)

Chat/Messaging

4.6

(22)

Reporting/Analytics

4.5

(37)

Offline Form

4.5

(19)

Real-Time Analytics

4.8

(6)

API

3.8

(5)

Support Ticket Management

4.7

(10)

Multi-Channel Communication

4.7

(7)

Customizable Branding

4.3

(27)

Proactive Chat

4.5

(32)

Canned Responses

4.5

(13)

File Sharing

4.2

(35)

Third-Party Integrations

4.4

(11)

Transfers/Routing

4.7

(11)

Autoresponders

4.7

(9)

Geotargeting

3.4

(7)

Screen Sharing

3.4

(9)

tawk.to awards

Live Chat

85/100

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tawk.to pricing

Starting from

Free

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

User opinions about tawk.to price and value

Value for money rating:

4.7

Of 98 reviews that provide robust commentary on tawk.to's price and value, 89% mention it in a positive light.

Most reviewers indicate that tawk.to offers exceptional value for money, particularly emphasizing its comprehensive free version. They appreciate that the free plan includes many premium features such as ticketing, triggers, shortcuts, and support for multiple platforms (desktop, web, and mobile). Users find it easy to integrate and use, making it a cost-effective solution for small businesses and startups. They also value the freemium model, which allows them to test the software without any financial commitment.

Some users report that the free version meets all their needs, while others mention that the paid plans, although more expensive, are worth the investment due to the additional advanced features. However, some reviewers feel that certain add-ons and plugins are overpriced and that specific features are locked behind a paywall. A few users express concerns about data safety and the inclusion of tawk.to branding in the free version.

Overall, users think tawk.to provides significant functionality at no cost, making it an attractive option for those with limited budgets.

Check .

To see what individual users think of tawk.to's cost and value, check out the review excerpts below.

“Agents can be online from a desktop app, web based app, and mobile apps all for free, and not the limited free version of most software, but the whole thing!”

Mohsin Sumar

Software Consultant

“The free plan has so many premium features such as ticketing, triggers and shortcuts.”

Marcus Wong

Self-employed

“The pricing to use its plugins are quite exaggerated for an online chat application.”

Ankit yadav

Founder

tawk.to integrations (66)

Integrations rated by users

We looked through 335 user reviews, to identify which products are mentioned as tawk.to integrations, and what is the users perception.

WordPress

Integration rating: 4.9 (9)

“We use WordPress for our main website so this integration is extremely important.”

Ryan Jelley

Founder

Freshdesk

Integration rating: 5.0 (2)

“Getting support requests from our websites and tracking them in our main ticketing system is a must.”

David Yuckert

SDE