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tawk.to

4.6
(327)

Write a review

Live chat support & messaging solution

(4)

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tawk.to Pricing, Features, Reviews and Alternatives

tawk.to FAQs

Q. What type of pricing plans does tawk.to offer?

tawk.to has the following pricing plans:
Starting from: $0.00
Pricing model: Free
Free Trial: Available

These products have better value for money


Q. Who are the typical users of tawk.to?

tawk.to has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does tawk.to support?

tawk.to supports the following languages:
English


Q. Does tawk.to support mobile devices?

tawk.to supports the following devices:
Android, iPad, iPhone


Q. Does tawk.to offer an API?

Yes, tawk.to has an API available for use.


Q. What other apps does tawk.to integrate with?

tawk.to integrates with the following applications:
OpenCart, Drupal, Cloudflare, Adobe Commerce, PrestaShop, Cayzu, WordPress, Squarespace, Google Ads, Weebly, Zen Cart, Joomla, BigCommerce, Shopify


Q. What level of support does tawk.to offer?

tawk.to offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

tawk.to product overview

Price starts from

0

Other

What is tawk.to?

tawk.to is a cloud-based live chat and messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, and monitor customer communication via customizable pages.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Webinars
Live Online
Videos
Documentation

Not sure about tawk.to? Compare it with a popular alternative

Starting from

0

Other

Free plan
Free trial
Pricing range

Starting from

29

Per month

Usage Based

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

tawk.to pricing information

Value for money

4.7

/5

327

Starting from

0

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

tawk.to features

Functionality

4.4

/5

327

Total features

22

1 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Real-Time Notifications

Functionality contenders

tawk.to users reviews

Overall Rating

4.6

/5

327

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.81/10
Rating distribution

5

4

3

2

1

215

94

12

3

3

Pros
The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.
The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.
Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.
Cons
I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to.
The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you.
The chat notifications are A bit irritating. It would notify our boss if we didn't attend to chats.

Overall rating contenders

RJ
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Richard J.

owner

Marketing and Advertising, self-employed

Review source

Overall Rating

I set this up on all my clients' sites

Reviewed 3 years ago

Transcript

Richard: Hi, I'm Richard. I own a web design company and I'm reviewing tawk.to, which I gave five stars....

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Danielle T.

Marketing Director

Broadcast Media, 1-10 employees

Review source

Overall Rating

Tawk.to is a great value

Reviewed 3 years ago

Transcript

Danielle: I'm Danielle. I'm a customer experience expert, and I give tawk.to a five-star rating. For...

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Rajkishore M.

Logistics and Supply Chain, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Live Chat Software With Bulk Features For Everyone

Reviewed 3 years ago

I have integrated this software with my woo-commerce store and website. It provided us best customer support platform through live chat where we are able to solve our customers issues on spot within a moment and it gives a good impression on our business. As it is free it became more useful to us because without any investment it made our business profitable with it's bulk of features.

Pros

Easy user interface and made for everyone. No training needed to use this software. Can integrate with store, website to provide customers a better support experience. Best part is it is free for all. From single dashboard you can monitor your visitors details of your website. With proactive chat you can provide customers basic FAQ answers. Can backup chats and can send chat history to users. We can hire agents for our company with best pricing plans. Best software for livechat for beginners or small businesses. You can also access your account through mobile apps too.

Cons

On every update they are removing bugs. With free plan it is very useful to everyone. I have never faced any issue with this software. If happens they help to solve immediately.

DR
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Diana R.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

More than impressed with this software A+++

Reviewed 3 years ago

Very happy customer, already recommending it a lot. I'm not a programmer and I don't like to read long tutorials to manage my websites, this one was easy to set up, and the more amazing the connectivity, instant

Pros

I can't believe how easy was to set it up in my website, how easy and simple is the app, and how well works! The connection is instantaneous. I love it! I rarely write reviews but I had to find a way to shout to the world, that if you need a chat service for your site, this is it!. I'm using the free version but would gladly pay later if I need some of the other features they offer. Congratulations for a great user friendly software, wish everything in the world will work like this.

Cons

The image for the chat can't be customize, there is only 2 options, at least in the free version I'm using.

BB
AvatarImg

Brad B.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Good Chat feature for free

Reviewed 5 years ago

Overall, Tawk.to has served it's purpose for us despite some frustration set backs with kicking me out of the app in the middle of the chat.

Pros

It was a free software that allowed us to add chat communication to our website. Tawk.to was easy to add to our website as well. Being able to jump into the middle of coworkers chats to assist or just whisper to them is great as well. Another good feature is the tawk.to app. So if you're looking for a cheap way to add this type of functionality to your site, it's worth it.

Cons

It needs to refresh the dashboard constantly. It has also kicked me out of the app in the middle of chats with potential customers.

AG
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Ankit G.

Marketing and Advertising, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

An actually good free instant customer chat tool

Reviewed 3 years ago

Overall I've had a good experience with Tawk, it's easy to add to your website and practically works with most of the themes out there plus it has all the facilities like other paid tools. It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool.

Pros

The best thing about Tawk is that it's completely free, their both the software(chat and knowledgebase) are too good to be free. Also adding the widget to your website is quite easy, even for a beginner.

Cons

One of the biggest cons of Tawk as a customer chat tool is the backend. The admin panel isn't the most customer-friendly one out there. Only if they could remove a bit of clutter and focus on the core settings, then it would be a very nice experience.

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Bill B.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

No-cost way to increase customer satisfaction? Who wouldn't want this?

Reviewed 2 years ago

We have been able to increase our "real world" presence on our web site, offering support and sales guidance to users when they need it most -- when they actually have a question. The low-footprint, web-based solution is very easy to install and quite easy to use (in most areas), and it provides visibility into the efficacy of our web pages and sites.

Pros

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

Cons

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

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