tawk.to vs Text Request

Zendesk Suite

LiveChat

Tidio

Podium

Twilio

SimpleTexting

Compare tawk.to and Text Request based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Activity Dashboard

Autoresponders

Canned Responses

Chat/Messaging

Customizable Branding

File Sharing

Geotargeting

Mobile Access

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Screen Sharing

Support Ticket Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

tawk.to

Android

Web-based

Windows

iPad

iPhone

Freelancer

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.

Manager

The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

Co-founder & CAO

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Corporate Financial Controller

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to.

Founder

Overall I've had a good experience with Tawk, it's easy to add to your website and practically works with most of the themes out there plus it has all the facilities like other paid tools.

Head Product

Its interface is also very intuitive. Its other features like visitors tracking on our website is also really awesome.

Business Development manager

Not only great for talking with customers but a great visual tool.

Sales and Marketing

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free.

All in all, a very useful tool I can very highly recommend.

IT Manager

The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you.

Marketing and Communications Officer

The chat notifications are A bit irritating. It would notify our boss if we didn't attend to chats.

Owner

The best free chat option to integrate with your website.

Director Of Operations And Business Development 

With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer.

SAP Consultant

It is a software that allows any business owner to have a live chat on their business website - it's spectacular. It is easy, immediate, very user friendly.

Co owner

A Free version with no boundaries. A choose of canned responses and a great customer support.

Free to use and implement. Easy to integrate with WordPress.

President

Tawk accomplished the goal of adding chat support to my website without costing me any money to deploy it.

Occasionally when my computer updates I need to check the notification settings on the browser, as sometimes alerts are blocked upon my computer's restart.

tawk.to screenshot: tawk.to custom branding screenshot

tawk.to screenshot: tawk.to customer interaction screenshot

tawk.to screenshot: tawk.to history screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

SimpleTexting is an SMS marketing and business texting platform that helps teams send campaigns, manage two-way conversations, and automate messaging at scale with features like MMS, segmentation, API access, and compliance tools.

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

2-Way Messaging

Access Controls/Permissions

Alerts/Notifications

Automated Responses

Batch Communications

Campaign Management

Campaign Scheduling

Collaboration Tools

Commenting/Notes

Communication Management

Contact Management

Customer History

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard

Data Import/Export

Employee Database

Feedback Management

Inbox Management

Interaction Tracking

Live Chat

Mass Texting

Message Personalization

Mobile Alerts

Mobile Coupons

Monitoring

Multi-Language

Newsletter Management

Personalization

Polls/Voting

Real-Time Chat

Real-Time Data

Real-Time Reporting

Real-Time Updates

Reminders

Reporting & Statistics

Response Management

Review Monitoring

Review Notification

Role-Based Permissions

Scheduled Messaging

Search/Filter

SMS Messaging

Surveys & Feedback

Tagging

Template Management

Text-to-Win

Video Conferencing

Widgets

Text Request

Vice President of Technical Recruiting

The customer support provided is excellent. Any questions or concerns I had were addressed promptly and effectively.

Coordinator of Engagement 

One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.

Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing.

APRN

Integration was easy & it is so helpful that it is the same number as our phone so patients use it with ease.

Partner

Very impressed with the quality of the product, particularly for the price.

Marketing Specialist

All of the team members are very helpful and quick to answer questions. They also send along tips and tricks along the way to improve our experience and better our branding.

Rehab Manager

It has been a great experience with our therapists out in the field.

Support 

Textrequest has continued to evolve since we started using it. They are very invested in improving the service and adding more features to make the user experience better.

Owner/President

We contacted customer service about this problem but they were not able to provide any assistance.

The biggest problem we have is that the mobile app loads very slowly.

Staffing Specialist

Text request is great because we hire nationally and we can pick out area codes from the location we are hiring from to send information to applicants.

I also love that there is a google extension for Text Request so you do not even need to be on the website to receive your text messages.

Its easy to use and organized, can add multiple users which helps.

Our independent insurance agency absolutely LOVES Text Request.

Communications Director

It can also be challenging knowing if our texts are coming across as spam due to the acronym of our name and using a link (things that alert spam).

Head of Product

It is simple to use and works fine. Has a lot of functionalities and meets all our needs.

Intake Specialist

I am not tech savvy and I found text request to be very user friendly.

Marketing Coordinator

We have had difficulty with attachments. There have been times where we have not been able to open them.

tawk.to vs Text Request Comparison (2026)

tawk.to

Text Request

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives